when i arrived at the hotel, i was told it was overbooked and had to be relocated. i had intentionally booked the hotel for its location and hence, insisted they give me a room, which they did. other than that incident, service was fine, no complaints about it. but the room - very puny. there really wasn't much space for manouvre, especially since i had a really large bag. toiletries provided were quite good in quality so no complaints there. i guess the saving grace is the location - 10 min walk to paddington station which has several tube lines, a train station that includes trains to heathrow.
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