I've stayed twice at this hotel recently - the hotel is very convenient for tourism and business, close to the centre of London, and a 5 minute walk from Paddington Station. The staff are without exception friendly and attentive, especially the manager, Vinarak. I had an issue (along with other guests) with the swipe cards for access to the hotel room which were losing their data over the course of the day. Very frustrating since the room was a good way from reception. Vinarak took note of my concerns and my second stay was perfect.
I highly recommend the hotel as convenient, comfortable and great value for money, but I would add 2 things - the rooms can be small, and there are sections of the hotel which aren't served by elevators. So make a note when you reserve, and better still arrive early in the day to make sure you can sort this out during checkin.
Thank you Vinarak, and your team, for making my stay so pleasant
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