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“Mixed Feelings” 4 of 5 stars
Review of BEST WESTERN Shaftesbury Paddington Court London

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BEST WESTERN Shaftesbury Paddington Court London
4.0 of 5 Hotel   |   27 Devonshire Terrace | Paddington, London W2 3DP, England (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #529 of 1,063 Hotels in London
Santa Cruz, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Mixed Feelings”
4 of 5 stars Reviewed March 25, 2013

The positives: Great location within easy walking distance of Paddington, clean, modern rooms, no extra charge for internet access, accomodating staff.

The negatives: Got the feeling that management's highest priority was to fill rooms. The hotel had apparently been overbooked because when I got to the hotel I was told that I was being shuttled to another of their hotels in the neighborhood. After a long day of travelling, I wasn't happy about this. Initially, the lights in the room didn't work, then the door key didn't work, the TV didn't work properly. The room was nice, but positively claustrophobic.

Overall, a good value for the price. But before staying here, you should definitely know the limitations. If you're just looking for a clean, affordable place to sleep, then this place is fine.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, April 12, 2013
Dear Guest,

Thank you for choosing to stay at Best Western Shaftesbury Paddington Court London.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

If we can provide any assistance, please don't hesitate to contact me directly at 02077451200.

Best Regards,
Mihaela Carp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,773 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (350)
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Dillsburg, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2013

We enjoyed the reasonably priced Club Room. The room was well appointed and more than met our needs. The staff met our every request with effectiveness.

We would enjoy staying in a Shaftesbury Group Hotel again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, April 12, 2013
Dear Guest,

Thank you for taking time to write a review of your stay with us, we do value your feedback.

It was a real pleasure to read your review. Thank you once again and we look forward to welcoming you back to Best Western Shaftesbury Paddington Court London in the future.

Kind regards,
Mihaela Carp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 25, 2013 via mobile

Ordered a superior double. Recieved a regular double upon arrival. After first night we asked for a bigger room and recieved one so that was great. Staff was great. Everything worked. Location was convenient. All in all. A very pleasant stay. Will repeat one day

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, April 7, 2013
Dear Guest,

Thank you for choosing to stay at the Best Western Shaftesbury Paddington Court London

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We hope we will have the chance to welcome you back soon.

Best regards,
Mihaela Carp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 24, 2013 via mobile

We stayed in this hotel this weekend. Definately not 4 star. The roompicture on the site is definately not standard, we literally could not even walk around our bed! The bathroom door could only be partially opened because it hits the toilet. Unbelievable, we stay in hotels very often all around the globe but we have never experienced this. It feels so claustrophobic!
It is also very noisy, our room neighboirs turned on their tv at 06.00 both sat and sun morning, although they didn't turn up the volume it still woke us up. Only good thing is (part of) the staff. The young gentleman guiding us to our room was extremely nice and forthcoming, so was the staff in the breakfast area. We left our luggage in the hotel care today after checking out, and when collecting the bags we got one of our own and one of someone else... That was the last negative thing. We will never come back for sure. I never wrote a review before but I definately feel the need to share our experience on this hotel.
BTW, be carefull booking any Shaftesbury hotel, this was my second stay with them and on both occasions we were involuntary placed in a different hotel than originally booked!

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, March 27, 2013
Dear Guest,

Thank you for choosing the Best Western Shaftesbury Paddington court for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologise for the inconvenience caused to you during the stay.

It would be highly appreciated if you could contact me on vinayak@shaftesburyhotels.com as per your earliest convenience.

Once again, kindly accept our sincere apologies & Kindly provide me your booking details in order to investigate the matter in depth.

Thank you very much & looking forward to your positive response as per your earliest convenience.

Kind Regards,

Vinayak Girgune
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Exeter, United Kingdom
1 review
4 of 5 stars Reviewed March 24, 2013

I have stayed at this hotel several times over the past year, mainly for business purposes. It's location is great and just a few minutes walk to either Paddington or Lancaster Gate stations. The decor and fittings in the rooms are modern and give an air of luxury. Internet wifi or ISDN comes standard with the room, which is a welcome change from some hotel chains. I pay the extra for the greater space and facilities that a club double gives. Having the microwave, fridge etc is very useful if having the odd "night in." I have stayed in the hotel's standard singles and these can be a bit cramped, although again they are fitted out well and surpass many other London hotels offerings at the same price. Ventilation and aircon can be noisy in the room, but these can be switched off when sleeping. I have found that the staff have always been very helpful and welcoming. The buffet breakfast is as big as you want, varied and of good quality. Pricey on its own, but not too bad if you get an all-in B&B rate.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, March 27, 2013
Dear Guest,

Thank you for choosing to stay at the Best Western Shaftesbury Paddington Court London

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We look forward to welcoming you back on your future trips to London.

Best Regards,
Mihaela Carp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 22, 2013

Our only criticism and disappointment was the price of the breakfast. If this had been a maximum of £8 we would have happily paid it, but at £12 per person per day it was as expensive as an evening meal.

Room Tip: Well worth upgrading to club room. Our club room was very quiet and although not over sized was adeq...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, March 27, 2013
Dear Guest,

Thank you for choosing to stay at Best Western Shaftesbury Paddington Court London.

I am delighted that you enjoyed your stay with us and thank you for taking the time to share your experience. I understand your feelings about the price of breakfast we are at the moment reviewing our price list and we will take in consideration your comments to make our final decision.

Thanks again, and we look forward to welcoming you and your friends back to the Best Western Shaftesbury Paddington Court.

Best Western,
Mihaela Carp
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Manchester, United Kingdom
1 review
5 of 5 stars Reviewed March 22, 2013

Best Western hotels are notoriously hit and miss but this was probably one of the biggest hits I have ever stared at. The Hotel is absolutely beautiful and so was the room. Even though you could do with a few paint and grouting touchups here and there, the decor in the room was classic and very luxury. The staff at the Hotel could not do enough offering to take my bags to my room on checking in, leaving the room beautiful by the following evening and even down to leaving a fruit basket in the room on arrival. My only reservation was that the shower cubicle is very small but I just about managed. The room was clean, the bed was very comfortable, and you felt very cocooned.

Room Tip: Definitely look to stay in a 'club room'
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, March 27, 2013
Dear Guest,

Thank you for choosing to stay at the Best Western Shaftesbury Paddington Court London.
We are glad that you liked our services.

Unfortunately our standard rooms can sometimes seem small due to the nature of the hotel and it’s design, however we do have larger studio suites and club rooms available that I’m certain you would find much more comfortable.

Thank you once again and we look forward to welcoming you back to Best Western Shaftesbury Paddington Court London in the future.

Best Regards,
Mihaela Carp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Shaftesbury Paddington Court London

Address: 27 Devonshire Terrace | Paddington, London W2 3DP, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#307 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Shaftesbury Paddington Court London 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Best Western Shaftesbury Paddington Court London Hotel London
Best Western Paddington Court Hotel
London Best Western
Best Western London
BEST WESTERN Shaftesbury Paddington Court London England

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