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“Nothing was a problem” 5 of 5 stars
Review of BEST WESTERN Shaftesbury Paddington Court London

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BEST WESTERN Shaftesbury Paddington Court London
4.0 of 5 Hotel   |   27 Devonshire Terrace | Paddington, London W2 3DP, England (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #515 of 1,073 hotels in London
Northumberland National Park, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Nothing was a problem”
5 of 5 stars Reviewed February 9, 2013

My girlfriend and I booked the Best Western for a last minute trip to London. The whole experience, from check in to check out, was first class. We were a little disappointed with the size of our room when we got there and as we were staying for three nights, I asked if we could change. I got a friendly response and was given two options to choose from. The gentleman from concierge who helped me up to the room was full of knowledge and fantastically professional. Thank you for a great stay.

Room Tip: I would try to get in the adjacent building (which is part of the same hotel).
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, February 23, 2013
Dear Nick,

I'm gratified to hear that you enjoyed your stay the BEST WESTERN Shaftesbury Paddington Court London.Many thanks for taking the time to share your experiences about your stay. It's fantastic to hear such great feedback from our guests, which I will share with the team.

Thanks again, and we look forward to welcoming you and your friends back to the BEST WESTERN Shaftesbury Paddington Court.

Kind Regards,
Mihaela Carp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (337)
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Belfast, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed February 9, 2013 via mobile

Good hotel with perfect location for my business trip, short walk to the train to heathrow. Close to Hyde park and would stay here again. Room was a bit small with 2 single beds. Most hotels I have had a twin room in recently have 2 doubles or a double and a single. But overall it was a good place

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, February 23, 2013
Dear David Greer,

Thank you for choosing to stay at BEST WESTERN Shaftesbury Paddington Court London.

I am pleased that you enjoyed your stay with us. Thank you for taking the time to share your experience about your recent stay.

We look forward to welcoming you back on your next visit to London.

Best regards,
Mihaela Carp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 8, 2013

Good hotel located in a quiet area at only 5 minutes of Paddington tube/train station wich give a strategic position the the hotel.
Good ratio between Price/facilities/service. Nice efficient, discreet , courteous helpful staff in all the areas.
The room was small like in many hotels in the center of London as Victorian neigbourhoods buildings do not allow biggest spaces (it was certainly the room of Docajenk's review ).
Nevertheless it was very nice, with optimized space, the bed was big and very comfortable, the room was equipped with a very complete and practical bathroom/toilette (good water pressure and the temperature easy to regulate) and a flat TV screen on the wall.
The room was at the first floor with a little balcony on the street. I slept very well during the 3 nights of my stay , important detail when you travel for business.
Breakfast was included, complete, good food and drinks, smiling and available staff in every moment (important when you wake up early in the morning ) .
Also there is a a very comfortable lounge with a bar to take a drink quietly listening smooth music while you read a newspaper or check your e.mails.
One of the best place I have stayed in London. Will recommend this hotel to other businessmen and travellers friends.

Just a little complaint: internet WIFI speed must be improved in the rooms ;-) it is important to be well comunicated when traveling for business.

For those who are claiming about all in previous reviews: Hilton London Paddington is literally around the corner....

Thankx for all .

Mr. Patrice C. (France) Room 102 February 3-4-5th , 2013.

Room Tip: Quiet doble room on the street side (no traffic noise and nice views)
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, February 12, 2013
Dear Mr. Patrice,

I'm gratified to hear that you enjoyed your stay the Best Western Shaftesbury Paddington Court London.Many thanks for taking the time to share your experiences about your stay. It's fantastic to hear such great feedback from our guests, which I will share with the team.

Thanks again, and we look forward to welcoming you and your friends back to the Best Western Shaftesbury Paddington Court.

Kind Regards,

Vinayak Girgune
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Cairo, Egypt
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 6, 2013

There is nothing lavish about this hotel, small and modest rooms, but they definitely make up for it in customer service; every request was met immediately, the rooms were clean and a woman visited the room everyday to check that the room service were doing a good job (a good sign).

Location is very good.

Room Tip: Try to book a room not facing the street as some of them are noisy.
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  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, February 23, 2013
Dear Nadine,


Thank you for choosing to stay at BEST WESTERN Shaftesbury Paddington Court London.

It was a great pleasure to read your feedback bout your recent stay in London. Thank you for your appreciation for our staff, I will share it with the team on our next staff meeting.

We look forward to welcoming you back on your next visit to London.


Best Regards,
Mihaela Carp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 6, 2013

The hotel seems to be a good option for this area; the price and the facilities are reasonable. I stayed in one of their Club Rooms - the only "club" aspect I could see were the complementary fruit on arrival and the slightly weird microwave in the room. The room itself was tiny and mostly occupied by the double bed. The room had a small wardrobe and a small desk and almost no space for walking between them (suitcase had to be packed away, otherwise it took up the walking path). The bathroom was really small as well but recently refurbished, which was nice. The breakfast was rather average and the restaurant is in the basement (no light, several connected narrow rooms). The restaurant only works for breakfasts, so had to order room service for dinner, which (as expected) was pretty terrible.

Room Tip: Ask for rooms above the basement level. Do not order room serivce food.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, February 23, 2013
Dear Irina,

Thank you for choosing to stay at the Best Western Shaftesbury Paddington Court London.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback to implement improvements to ensure we offer a better experience for guests in the future.

If I can provide any assistance, please don't hesitate to contact us at 02077451200.

Best regards,
Mihaela Carp
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Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 6, 2013

This is a great hotel. The location is fantastic(or was for what I wanted) It is close to Paddington therefore Heathrow. Close to Hyde Park so nice for walks and Marble Arch for shopping.

The staff were very helpful and accommodating. I had an early meeting and didnt know how long I would be there. The reception staff allowed me to store my bags but keep my room in case I wasnt back before check out time.

I was lucky enough to be upgraded to a Club Room on the 2nd floor.
This was a small room with a very big bed(two singles together) my regular trick of sleeping on the side furthest to the phone when in any hotel proved to be correct as the matress nearest the phone was well used. There were 8 large pillows of differing firmness(too many for my liking)

The room and bathroom amenities were plentyful and of a high standard.

In my opinion this room is cramped and would be better with one of the chairs removed, less pillows and a slightly smaller bed.

The bathroom appeared to be brand new.

There are plenty of restaurants and convenience shops very close by.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, February 20, 2013
Dear Guest,

It was a real pleasure to read your review, and your generous comments about our 'LITTLE GEM" and the service you experienced - I'm delighted that you enjoyed your stay with us.

Kind reviews such as yours are very much appreciated by all of the staff at the hotel - and I hope that we'll have the opportunity to welcome you again soon.

Best Regards,

Vinayak Girgune
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, Lancashire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 6, 2013 via mobile

We arrived at the hotel and were warmly welcomed by the reception staff, we had booked a club room as it was a special occasion, my partners birthday. The staff took an interest in this and kindly brought a bottle of wine to our room.
The room was spacious and clean and included all the facilities you could need, including a fridge, hairdryer and microwave. We couldn't find fault with the room, it is clearly a well ran hotel and well cared for.
The staff were excellent, everyone we came across was pleasant and helpful and couldn't do enough for us. They clearly have a positive attitude in their jobs and this comes across when they speak to you.
Breakfast was included and again this couldn't be faulted, the food area was kept clean and there was plenty on offer.
We ordered room service one evening and this arrived promptly, was warm and tasted lovely.
The location of the hotel is perfect. I have stayed in places all over London and this was by far the most convenient, a short walk to kensington park and only a few minutes from paddington station. There are also some nice looking restaurants close to the hotel however we didn't eat in any of these and chose to go into central London for most of our evening meals.
I have never returned to the same hotel in London however I will most certainly return to this one, I plan on coming back later this year and simply can't wait.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, February 12, 2013
Dear Guest,

It was a real pleasure to read your review, and your generous comments about our 'An Excellent Hotel Experience' and the service you experienced - I'm delighted that you enjoyed your stay with us.

Kind reviews such as yours are very much appreciated by all of the staff at the hotel - and I hope that we'll have the opportunity to welcome you again soon.

Best Regards,

Vinayak Girgune
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Shaftesbury Paddington Court London

Address: 27 Devonshire Terrace | Paddington, London W2 3DP, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#301 Luxury Hotel in London
#337 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Shaftesbury Paddington Court London 4*
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Also Known As:
Best Western Shaftesbury Paddington Court London Hotel London
Best Western Paddington Court Hotel
London Best Western
Best Western London
BEST WESTERN Shaftesbury Paddington Court London England

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