I stayed at this hotel for a single night on 22 January 2013. I booked a double room for a single person. The room turned out to be in the basement of the annexe. The room was very cold and the floor was tiled - ok for the Mediterranean but not the UK in January. I couldn't get the airflow heating to blow warm air though the control claimed it was heating the room to 30 degrees. They must know its a problem because there was a plug-in oil filled radiator in the corner. I got a member of staff to help with heating and, when that didn't work, got myself moved. So far I had been in the hotel 40 minutes and hadn't been able to take my coat off. I was eventually moved to a ground floor room. It was marginally warmer that the basement fridge but I couldn't get the heating to blow really warm air though the control, which again read 30 degrees. TV didn't work properly, with muffled sound, so no entertainment. I had to sleep with socks on and my coat over the duvet. Any part of my body not under the warm water flow felt very cold in the shower though I left the heating on in there, full blast, overnight. I asked reception to order me a taxi and they got me a private hire car. The trip to Victoria from Paddington cost £17, which is outrageous. I couldn't argue as I had no idea where he had come from and was in a great hurry. The driver told me he gets a lot of complaints about that hotel so I assume he does business with them a lot. I really hated this hotel though I will say that the staff were polite. Lukewarm coffee at breakfast.
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