Booked our Hotel through Booking Com on 7th November, called 29th December just to confirm everything was in order – called the hotel direct and spoke to 2 receptionists to confirm that out booking was okay and requested a room on a high floor – they assured me everything was okay and they would try for a room on a high floor if possible. They were very polite and said they looked forward to our arrival. We arrived on the 30th December at 2.00 for check in – we were told that unfortunately they had over booked us and they had tried to contact us at 11.00 that day – we were in London and they had tried to phone our home in Somerset, of course we had already left. They said they had booked us into another Great Western – this was very inconvenient as we wanted to be near Hyde Park and had chosen this location especially – they put us in the City not a place we wanted to be on New Year’s Eve. I understand that the staff were in a difficult position but treeated us very well in the circumstances. However, I will be rather wary of booking through Booking.com in the future.
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- Also Known As:
- Best Western Shaftesbury Paddington Court London Hotel London
- Best Western Paddington Court Hotel
- London Best Western
- Best Western London
- Shaftesbury Paddington Court London England