We (myself, my mum and sister) were initially booked in at another Shaftsbury hotel, but were moved to the Paddington after we complained (repeatedly) about the ridiculously loud noise that sounded like it was coming from the room above. Based on the comments here, it was probably the air con system, but sounded like an industrial washing machine stuck on its spin cycle!
So far, so bad... but it got worse. We arrived at the new hotel, and at reception was a woman demanding to be moved because she was experiencing the same problem as we had just had! After booking in, we were sent to our room which was actually in another building across the road. Our room had one double bed, clearly not what we had booked for 3 of us! After complaining, my mum was told she would have to go to another hotel. We were on a weekend away as an early Christmas treat so obviously did not want to be staying at different hotels! In the end, she ended up in a tiny single room, which was freezing, and in a different building to us (but technically the same hotel).
I should say that all the rooms that we had the displeasure to stay in were actually decorated to quite a nice standard. However they were not very clean. My mum's room had sweet wrappers on the bed, and our bin had not been emptied- there were condom wrappers in the bin! Worse though, were the bed bugs which we discovered on our second evening and again the following morning. Disgusting, and not something I have ever experienced in a hotel (and I have stayed at much cheaper hotels).
They also tried to charge us for breakfast, which should have been included in the price. When we questioned this, we were told it was not included, but was complimentary because of the inconvenience caused. Breakfast was actually quite nice, but there was a long queue each morning as the dining room clearly could not cope with the number of people at the hotel.
All in all, a terrible experience! Some of the issues were clearly beyond the control of staff, and I could perhaps excuse some of the problems if they had been dealt with in a professional manner, but the staff were terrible: rude, incompetent and unhelpful. No customer service skills whatsoever, but for that I'd blame management not the individual staff. Having read the reviews here, it seems that the problems we experienced were clearly not one-off occurrences!
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- Also Known As:
- Best Western Shaftesbury Paddington Court London Hotel London
- Best Western Paddington Court Hotel
- London Best Western
- Best Western London
- Shaftesbury Paddington Court London England