We arrived on NYE and as soon as we walked in i was excited it looked lovely. Soon came the dissapointment, the staff were rude, made us feel uncomfortable and by the look of things made others feel this way too!
We got told whilst trying to check in (with grunts on their behalf) that their was maintenance issues so we were being transfered to a 5* hotel, 30 minutes away, anyone would think this wasnt too bad, we were being moved from hyde park to islington! We had planned our stay around the location of the hotel, and whilst trying to explain this to the staff, whose english wasnt exactly..amazing, i was just talked over! We ended up staying in the other hotel and to be honest i was glad.. untill i arrived!
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