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“Didn't stay long!” 2 of 5 stars
Review of BEST WESTERN Shaftesbury Paddington Court London

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BEST WESTERN Shaftesbury Paddington Court London
4.0 of 5 Hotel   |   27 Devonshire Terrace | Paddington, London W2 3DP, England (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #514 of 1,073 hotels in London
Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Didn't stay long!”
2 of 5 stars Reviewed January 1, 2013

We arrived on NYE and as soon as we walked in i was excited it looked lovely. Soon came the dissapointment, the staff were rude, made us feel uncomfortable and by the look of things made others feel this way too!
We got told whilst trying to check in (with grunts on their behalf) that their was maintenance issues so we were being transfered to a 5* hotel, 30 minutes away, anyone would think this wasnt too bad, we were being moved from hyde park to islington! We had planned our stay around the location of the hotel, and whilst trying to explain this to the staff, whose english wasnt exactly..amazing, i was just talked over! We ended up staying in the other hotel and to be honest i was glad.. untill i arrived!

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, January 2, 2013
Dear Guest,

Please accept my apology for the inconvenience caused to you at the Best Western Shaftesbury Paddington Court.

I would request you to provide me your full details in order to investigate the matter in depth. Please contact me on vinayak@shaftesburyhotels.com

Best Regards,
Vinayak Girgune
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,720 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
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English first
Los Angeles, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 1, 2013

I have been a regular at this hotel for a number of years due to its proximate location to Hyde Park/Kensington Gardens, the tubes at Paddington, and clean and quiet room. The hotel has been renovated and upgraded both in its lobby ambience and the quality of the rooms. This past visit was particularly enjoyable due to the helpfulness of the staff and an excellent breakfast arrangement.

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, January 2, 2013
Dear Guest,

I'm gratified to hear that you enjoyed your stay the Best Western Shaftesbury Paddington Court London.Many thanks for taking the time to share your experiences about your stay. It's fantastic to hear such great feedback from our guests, which I will share with the team.

Thanks again, and we look forward to welcoming you and your friends back to the Best Western Shaftesbury Paddington Court.

Kind Regards,
Mihaela Carp
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Pozuelo de Alarcon, Spain
Top Contributor
110 reviews 110 reviews
30 hotel reviews
Reviews in 46 cities Reviews in 46 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed January 1, 2013

I was here for the World Travel Market (WTM) in Nov 2012 so I stayed just few hours in the hotel. Just for sleep and someday for dinner.
The frontdesk was very very helpful, that was what I expected for this kind of hotel.
I booked a Superior room but if you check my photos you will see what is a superior room.
The room was not incredible but I could rest and stayed there without any kind of noise. The temperature was excellent.
Free w-lan and wifi in the hotel, that is a very good thing! and it works very well. In the room you have an internet plug for your personal computer.

My bad points: I wanted to dinner at 21:15. I spoke with the girl at the bar, she told me that she must speak with the cook, she called him and about 2 minutes later she told me that the kitchen was closed because the cook must go. I told her that it was 21:20 and the kitchen closes at 21:30, she didn't know what to tell me. That was very rude because i was very tired because of the WTM.
And in the breakfast room I was waiting for years to be seated, and people was jumping the queue, nobody ask me if i want coffee or something and If stand up somebody cleared my table and sit there another person! that's not good!
That was because the hotel was fully booked, all of us were there for the WTM, so this coul be only if the hotel is fully booked.

In spite of everythign, the House Manager, Vinayak Girgune, solved all my troubles and attended me in everything I need after I filled the complaint form.

I recommend this hotel if you want to stay very very near of Paddington, and if you are not going to stay long times inside of your roos.

If I go back to London, maybe I will stay here again.

Room Tip: 409 and 133 are small rooms.
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, January 2, 2013
Dear Guest,

It’s a great pleasure to read about your experience in Best Western Shaftesbury Paddington Court.

Thank you for your appreciation for our front office staff, I will share it with the team on our next staff meeting. Regarding the inconvenience caused to you during breakfast and dinner, I do apologise and we will take in consideration all the points raised by you in order to ensure a better experience in the future for all our guests.

Thank you once again and we look forward to welcoming you back to Best Western Shaftesbury Paddington Court London in the future.

Best Regards,
Mihaela Carp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 31, 2012

Well, having been to London for the first time, I didn't know what to expect.

I have read reviews about this hotel, and to be honest, I was a little worried. Overall, I was satisfied with my stay.

The check-in process was smooth and I was allowed to do so early - nice! The staff was pleasant; although most of them weren't fluent in English (not really a problem).
My room was (as expected) small, so I made the best of it. I have to say that the shower stall was very, very tight! Getting into and out of the stall was a chore. Other than that, I have to say that the room was rather clean and tidy.
The noise level was more than I would have liked as you can hear doors slamming shut and peoples' footfalls as they pass your door.

The thing I liked most about the hotel was that it was very close to Paddington Station. Further, there were plenty of decent restaurants and stores which were open late.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, January 7, 2013
Dear Guest,

Thank you for sharing your experience regarding your recent stay at our venue, and I can assure you that every review inspires and motivates us in maintaining high level of service.

Our standard double rooms seem to be small due to building nature and its design however we do have larger doubles and club rooms that I’m certain you would find more comfortable.

Thank you again, and perhaps you would allow us a second chance to serve you.

Regards,
Mihaela Carp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 31, 2012

Excellent stay in this hotel. We stayed in a club room which was immaculately clean, spacious and well presented for a London hotel. We had an excellent night sleep and the staff were very friendly and efficient.

Location was very good as it is a nice stroll from the tube station with a lot to do in the area. All in all a great stay!

The only tip is do not buy a drink from the bar, it is very expensive. There is a Nisa shop around the corner with great offers.

We are planning another trip to London in the new year and will book this hotel again.

Room Tip: Club room on the lower ground floor were very quite, you could here a pin drop!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, January 7, 2013
Dear Guest,
It was a great pleasure to read your review of the Best Western Shaftesbury Paddington Court London.
We strive to maintain high level of service and we are glad when we receive such positive feedback that motivates us in our work.
Thank you once again and we look forward to welcome you back to Best Western Shaftesbury Paddington Court London in the future.

Kind Regards
Mihaela Carp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 of 5 stars Reviewed December 31, 2012

Would never book with Best Western again. My son and his girlfriend were to be treated to a New Year celebration in London, booking was made weeks in advance. Hotel texted him whilst he was driving to the hotel on the 31st December to say they couldn't accommodate them as there was maintenance affecting his room, yet when my other friends who were there asked to see the maintenance, there was none. My guess is they overbook and move those who don't shout.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, January 23, 2014
Dear Guest,

Please accept my apology for the inconvenience caused to you at the Best Western Shaftesbury Paddington Court.

I would request you to provide me your full details in order to investigate the matter in depth. Please contact me on vinayak@shaftesburyhotels.com

Best Regards,
Vinayak Girgune
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taunton
Top Contributor
51 reviews 51 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 31, 2012

I arrived at the hotel on one of the wettest nights I have known, I was quickly checked into an absolutely superb room, way above London standards.

Very well equipped room with very modern equipment. Decor was new and very clean. Extremely comfortable room.

The hotel can only be described as an example to others who charge a lot more and offer a lot less.

Parked just around the corner which is free from 6 in the evening until 8 in the morning.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review, January 7, 2013
Dear Guest,

Thank you for choosing the Best Western Shaftesbury Paddington Court in London.

It was a real joy to read such motivating feedback from our guests. Thank you for taking the time to share your experience about your recent stay in our property.

Thank you again and we look forward to welcoming you at your next visit in London.

Best Regards,
Mihaela Carp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Shaftesbury Paddington Court London

Address: 27 Devonshire Terrace | Paddington, London W2 3DP, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#303 Luxury Hotel in London
#337 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Shaftesbury Paddington Court London 4*
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Also Known As:
Best Western Shaftesbury Paddington Court London Hotel London
Best Western Paddington Court Hotel
London Best Western
Best Western London
BEST WESTERN Shaftesbury Paddington Court London England

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