I was here for the World Travel Market (WTM) in Nov 2012 so I stayed just few hours in the hotel. Just for sleep and someday for dinner.
The frontdesk was very very helpful, that was what I expected for this kind of hotel.
I booked a Superior room but if you check my photos you will see what is a superior room.
The room was not incredible but I could rest and stayed there without any kind of noise. The temperature was excellent.
Free w-lan and wifi in the hotel, that is a very good thing! and it works very well. In the room you have an internet plug for your personal computer.
My bad points: I wanted to dinner at 21:15. I spoke with the girl at the bar, she told me that she must speak with the cook, she called him and about 2 minutes later she told me that the kitchen was closed because the cook must go. I told her that it was 21:20 and the kitchen closes at 21:30, she didn't know what to tell me. That was very rude because i was very tired because of the WTM.
And in the breakfast room I was waiting for years to be seated, and people was jumping the queue, nobody ask me if i want coffee or something and If stand up somebody cleared my table and sit there another person! that's not good!
That was because the hotel was fully booked, all of us were there for the WTM, so this coul be only if the hotel is fully booked.
In spite of everythign, the House Manager, Vinayak Girgune, solved all my troubles and attended me in everything I need after I filled the complaint form.
I recommend this hotel if you want to stay very very near of Paddington, and if you are not going to stay long times inside of your roos.
If I go back to London, maybe I will stay here again.
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