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BEST WESTERN Shaftesbury Paddington Court London: Traveler Reviews

4.0 of 5
27 Devonshire Terrace | Paddington, London W2 3DP, England
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BEST WESTERN Shaftesbury Paddington Court London
Ranked #602 of 1,081 hotels in London
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1,246 reviews from our community

Traveler rating
    248
    324
    245
    171
    258
See reviews for
Families
105
 
Couples
404
 
Solo
137
 
Business
293
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Bracknell
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good value and quality.”
4 of 5 stars Reviewed December 1, 2012

Close to Paddington Station, this hotel is good value for money. My double room was typically small but had all the facilities needed. As a converted Victorian / Georgian mansion, the stairs and corridors are not symmetrical, which makes interesting navigation around the place, especially to find the breakfast room.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Richard C for London
Ask Richard C about BEST WESTERN Shaftesbury Paddington Court London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review
December 4, 2012
Dear Guest,

Thank you for choosing to stay at Best Western Shaftesbury Paddington Court London.
Thank you for sharing your experience regarding your recent stay at our venue, and I can assure you that every review inspires and motivates us in maintaining high level of service.

Our standard double rooms seem to be small due to building nature and its design however we do have larger doubles and club rooms that I’m certain you would find more comfortable.

Thank you again, and I hope you will allow us a second chance to serve you.

Regards,
Mihaela Carp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Good For A Weekend Break!”
4 of 5 stars Reviewed November 30, 2012

This hotel has been getting some bad reviews for room size etc. Well yes the rooms may be small but they are cosy, clean and beautifully decorated. Very close to Paddington station yet very quiet and nice area. Also equally as close to Lancaster Gate tube station on the central line for people who like a less busy station.

The staff weren't the friendliest but I don't like being smothered by service people much anyway. Check-in and out was easy peasy and bed was really comfy.

Overall great for a short term visit in London for one or two people.

Room Tip: Ask for a higher up room, level 4 was great.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Kate D about BEST WESTERN Shaftesbury Paddington Court London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review
December 4, 2012
Dear Guest,

Thank you for choosing to stay at the Best Western Shaftesbury Paddington Court London.

I am gratified to read about your experience in our hotel and your appreciation for our services. The negative behaviour is unacceptable among our staff and I will share your review with my colleagues at our next staff meeting. Your satisfaction is important to us and we will be using your feedback to implement improvements and to ensure we offer a better experience for guests in the future.

I hope you will give us a second chance to welcome you back in London.

Sincerely,

Mihaela Carp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
1 review
3 helpful votes 3 helpful votes
“Great stay”
5 of 5 stars Reviewed November 26, 2012

A wonderful mix of quality and cost. Everything was perfect. Room clean and well equipped. Cost was really low, but quality was really excellent. Also breakfast was really good. The view from window was not brilliant, but apart from that it's ok.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask marco t about BEST WESTERN Shaftesbury Paddington Court London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review
November 28, 2012
Dear Guest,

Thank you for sharing your experience regarding your recent stay at the Best Western Shaftesbury Paddington Court.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We hope you will visit us again soon. For any inquiries do not hesitate to contact us.

Kind Regards,
Mihaela Carp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Love the Best Western hotels as, one is not penalized for travelling solo”
4 of 5 stars Reviewed November 26, 2012

Plenty of different hotels in Paddington area,but,enjoyed my stay,as hotel perfect for meeting/having friends join one for a coffee/drink downstairs in the comfortable salon &/or a walk thru Hyde Park.
Room would be too small for two.

Room Tip: As a single traveler one is usually given a narrow single bed,but,Best Western do not do that. One...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask scorpioncoach about BEST WESTERN Shaftesbury Paddington Court London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review
January 8, 2013
Dear Guest,
Thank you for Choosing to stay at Best Western Shaftesbury Paddington Court in London

It was a real pleasure to read your review, and your generous comments about our property and the service you experienced. I'm delighted that you enjoyed your stay with us. Our rooms differ in sizes due to the nature of the building, however we try to keep our rooms practical and to optimize the space at its best.

Kind reviews such as yours are very much appreciated and I hope that we'll have the opportunity to welcome you again soon.


Best Regards,
Mihaela Carp
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridlington.UK
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
“Small !”
3 of 5 stars Reviewed November 25, 2012

We arrived mid afternnon to a gleaming lobby and friendly staff. The room itself (twin) was immaculately clean, warm, ample tea and coffee..good tv. However it was very small , little space to move around bearing in mind my friend and I dont measure above 5ft . The bathroom again very clean lots of little treats but the shower was a giggle, in respect that for 2 ladies of petite stature you couldnt actually move around in the shower so anyone taller than us would really struggle ( room 316). The breakfast at 12.95 each was overpriced.
The nearest tube was Lancaster Gate not exactly close but not miles away.
Overall a pleasant stay.

Room Tip: Club rooms are bigger.
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask wendywhett about BEST WESTERN Shaftesbury Paddington Court London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review
November 28, 2012
Dear Wendy Whett,

Thank you for choosing to stay at the Best Western Shaftesbury Paddington Court in London.

On behalf of my entire team, I would like to apologize for not exceeding your expectations.
Because of the building nature and its design some of our rooms are smaller in size however we do have bigger rooms like Club Rooms and Suites, and you would find those rooms much more comfortable in each and every aspect.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about BEST WESTERN Shaftesbury Paddington Court London

Also Known As:
Best Western Shaftesbury Paddington Court London Hotel London
Best Western Shaftesbury Paddington Court London Hotel
Best Western Paddington Court Hotel
London Best Western
Best Western London
BEST WESTERN Shaftesbury Paddington Court London England
Address: 27 Devonshire Terrace | Paddington, London W2 3DP, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Restaurant Room Service Shuttle Bus service
Hotel Style:
#297 Luxury Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
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