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BEST WESTERN Shaftesbury Paddington Court London: Traveler Reviews

4.0 of 5
27 Devonshire Terrace | Paddington, London W2 3DP, England
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BEST WESTERN Shaftesbury Paddington Court London
Ranked #589 of 1,076 hotels in London
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1,283 reviews from our community

Traveler rating
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Families
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Couples
418
 
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140
 
Business
298
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Stamford, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“Very Poor Hotel”
1 of 5 stars Reviewed November 14, 2012

Me and my Fiance stay at this hotel on the 10-11th November weekend. We paid for the Superior Double Room through Booking.com. The pictures on Best Western website and Booking.com made the hotel look spacious. The pictures do NOT match the rooms.
We were given a DELUXE instead of a superior. Woodchippings on every item, NO space to move, staff told us where the lift was not our room, dirty laundry randomly in hall from cleaners. We complained and told we could 'See' another room. This was the club room. Very Poor Service, misleading website saying the rooms were spacious, NO Value for money. The ONLY good thing about this hotel was it was near Paddington station. Would NEVER stay there again or recommend it!!

Room Tip: Don't stay at the Best Western Paddington Shaftsbury
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Laura-Jayne B about BEST WESTERN Shaftesbury Paddington Court London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review
January 9, 2013
Dear Guest,

Thank you for choosing the Best Western Shaftesbury Paddington court for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely & profusely apologise for the inconvenience caused to you during the stay.

It would be highly appreciated if you could contact me on vinayak@shaftesburyhotels.com as per your earliest convenience.

Once again, kindly accept our sincere apologies & Kindly provide me your booking details in order to investigate the matter in depth.

Thank you very much & looking forward to your positive response as per your earliest convenience.

Kind Regards,

Vinayak Girgune
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 13, 2012

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
Ask rotem C about BEST WESTERN Shaftesbury Paddington Court London
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review
November 19, 2012
Dear Guest,


It was a real pleasure to read your review, and your generous comments about 'Fun in this hotel' and the service you experienced - I'm delighted that you enjoyed your stay with us.

Kind reviews such as yours are very much appreciated by all of the staff at the hotel - and I hope that we'll have the opportunity to welcome you again soon.

Best Regards,

Vinayak Girgune
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Los Angeles
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
“Trapped in a small chocolate box - NO room in the room for me!”
2 of 5 stars Reviewed November 12, 2012

Unless you like paying through the nose for a claustrophobic experience avoid this chic hotel like the plague! I could barely fit in the room! The bed hogged the room, I had to slither around it to get to the already cluttered, tiny desk. My suitcase balanced precariously on a silly arm chair I had no leg room to sit in anyway. I slithered into the shower where moving my arms required me to behave like a snake to avoid hitting the stall walls! Definitely, if you are large sized you won't fit and there was no tub!
Breakfast was shameful for such a stuffy, higher than thou place!
Avoid.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask R0shanna about BEST WESTERN Shaftesbury Paddington Court London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review
January 9, 2013
Dear Guest,

Thank you for choosing to stay at the Best Western Shaftesbury Paddington Court London.
Unfortunately our standard rooms can sometimes seem small due to the nature of the hotel and it’s design, however we do have larger doubles and studio suites available that I’m certain you would find much more comfortable.

Please accept our sincere apology for the inconvenience caused to you and we hope to have a welcoming back to you to our property in near future.

Please do not hesitate to contact me on 02077451200.
Best Regards,
Vinayak Girgune
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Los Angeles
Senior Reviewer
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9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Pay a little more to stay somewhere else”
2 of 5 stars Reviewed November 11, 2012

The good: 1) This hotel is well-located, near Paddington but on a quiet street. 2) Although tiny, our basement room had lots of storage space, as did the bathroom.

The bad: 1) Wi-fi isn't guaranteed in the rooms, only in the lounge. There is a LAN cable at the desk. During our stay the Internet went down for about a day, but when it came back we did get wi-fi in the room. 2) You have no control over the heat, except to leave the window open. When we first entered the room, we noticed that the maids had left the window open. We closed it for security but soon realized that if you don't want to roast, you have to leave it open. The overheating is especially bad because the bed has no top sheet and no blanket. It only has the comforter, which is quite warm. 3) There are disturbing scratching noises in the walls late at night.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask goldenstater about BEST WESTERN Shaftesbury Paddington Court London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review
January 9, 2013
Dear Guest,

Thank you for choosing to stay at the Best Western Shaftesbury Paddington Court London

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We are pleased to inform you that we have recently installed WIFI in all our bed rooms and public area.


If I can be of assistance in the future, please don't hesitate to contact me at 02077451200.

Sincerely
Vinayak Girgune
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgoan
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“I liked the location and rooms”
3 of 5 stars Reviewed November 10, 2012

We were shifted from another hotel hence had an upgrade to club rooms. Our room was in basement and went through narrow corridors. The windows were facing the staircase outside to ground floor. But room interior did look very nice with mahogany colored wood, flat tv, tea coffee machine etc. bed was comfortable. Close to small grocery and other shops and paddington station, wld recommend this place

Room Tip: If possible get a room in ground or above floors
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Travel_Emperor for London
Ask Travel_Emperor about BEST WESTERN Shaftesbury Paddington Court London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaddingtonCourt, Manager at BEST WESTERN Shaftesbury Paddington Court London, responded to this review
January 9, 2013
Dear Guest,

Thank you for choosing to stay at the Best Western Shaftesbury Paddington Court London

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 02077451200.



Sincerely,

Vinayak Girgune
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about BEST WESTERN Shaftesbury Paddington Court London

Also Known As:
Best Western Shaftesbury Paddington Court London Hotel London
Best Western Shaftesbury Paddington Court London Hotel
Best Western Paddington Court Hotel
London Best Western
Best Western London
BEST WESTERN Shaftesbury Paddington Court London England
Address: 27 Devonshire Terrace | Paddington, London W2 3DP, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Restaurant Room Service Shuttle Bus service
Hotel Style:
#298 Luxury Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
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