I stayed at this hotel for one night for business. The room was booked by my organisation and paid for in advance by a company credit card. However, upon arrival my colleague and I had difficulty checking in due to the card holder not being present. Which we were aware of prior to arrival and had the card holder send an email (as instructed on the hotel website) to confirm that a company card was used and that the card holder would not be present. No further instruction was given and we though nothing else of it. However, reception staff (almost accusatory) said that we should have called as we did not receive a response to the email (the website did not say to expect a response) and that some sort of verification form was required from the card holder...non of this was made clear on the website. It was resolved, but after much cajoling.
Once check in was sorted the hotel was very nice. I had a deluxe double which is nice but very 'snug'! Not much room to maneuver between wardrobes and bed - fine for one, would have been shimming if there were two. Rooms are very modern, clean and welcoming. Only downside to the room was the HUGE flat screen TV that was hung flat against the wall (not on hinge to move around) pretty much along side the foot of the bed... you would not be able to watch TV lying in bed... or from many angle in that narrow room, very strange place for a TV! Breakfast included was lovely. Competitively priced, and very high standard for a hotel in London. Would stay again.
Stayed February 2016, travelled on business
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- Also Known As:
- Best Western Shaftesbury Paddington Court London Hotel London
- Best Western Paddington Court Hotel
- London Best Western
- Best Western London
- Park Grand Paddington Court London, England