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“Lovely hotel, but.....” 4 of 5 stars
Review of Park Grand Paddington Court

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Park Grand Paddington Court
4.0 of 5 Hotel   |   27 Devonshire Terrace | Paddington, London W2 3DP, England (Formerly BEST WESTERN Shaftesbury Paddington Court London) (Paddington / Maida Vale)   |  
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Hotel amenities
Ranked #294 of 1,058 Hotels in London
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely hotel, but.....”
4 of 5 stars Reviewed yesterday NEW

I stayed at this hotel for one night for business. The room was booked by my organisation and paid for in advance by a company credit card. However, upon arrival my colleague and I had difficulty checking in due to the card holder not being present. Which we were aware of prior to arrival and had the card holder send an email (as instructed on the hotel website) to confirm that a company card was used and that the card holder would not be present. No further instruction was given and we though nothing else of it. However, reception staff (almost accusatory) said that we should have called as we did not receive a response to the email (the website did not say to expect a response) and that some sort of verification form was required from the card holder...non of this was made clear on the website. It was resolved, but after much cajoling.

Once check in was sorted the hotel was very nice. I had a deluxe double which is nice but very 'snug'! Not much room to maneuver between wardrobes and bed - fine for one, would have been shimming if there were two. Rooms are very modern, clean and welcoming. Only downside to the room was the HUGE flat screen TV that was hung flat against the wall (not on hinge to move around) pretty much along side the foot of the bed... you would not be able to watch TV lying in bed... or from many angle in that narrow room, very strange place for a TV! Breakfast included was lovely. Competitively priced, and very high standard for a hotel in London. Would stay again.

Stayed February 2016, travelled on business

Stayed February 2016
Helpful?
Thank Holly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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198 reviews from our community

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Palma de Mallorca, Spain
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

There are lot of things to say about this hotel, some good and some not so good.
We stayed for a week and although the room was small it was perfect. It was completely equipped with tv, microwave (a great advantage), fridge and a kettle (with tea and coffee complimentary). The bathroom was small too but it was heated by radiating floor. However, the shower was great and they left new amenities every day (such shampoo, shower gel and conditioner).
It is also a great location to explore London.
The staff was really kind and helpful.
Anyway, the down sides are a few. The window did not shut properly and it was a bit cold at a times as the heating system was automatically going down to 21 degrees specially during night time. The duvet was not width enough for the bed size. The carpet could do with a bit of frequent cleaning (hoovering). Wi-Fi connection is terrible in the upper floors.

Stayed February 2016, traveled as a couple
Helpful?
Thank IsabelRJu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This Hotel is so close to Hyde Park and a short walk to Paddington.
The Hotel staff were so helpful and nice, the room was clean and well laid out.
The breakfast was a great selection of cooked and continental.

I will stay here again as I really liked the room, felt the staff were really helpful and in the words of my Partner.
"They had a proper Hair drier."

  • Stayed February 2016, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Gareth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinayak G, General Manager at Park Grand Paddington Court, responded to this review, 2 days ago
Dear Gareth J,

Thank you for your recent stay with us and your valued feedback.
We are glad to hear that we have won you over as one of our many happy guests.
We are looking forward to see you again in the near future.

Kind regards,

Vinayak Girgune
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ballymena
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Hotel itself and area were lovely but my only gripe was the room size,from the end of the bed to the wall was less than foot so my wife had to crawl across the bed to get to the dreessing table to use her straitners but apart from that the room was superb an the staff were lovely

Stayed February 2016, traveled as a couple
Helpful?
Thank bradanval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinayak G, General Manager at Park Grand Paddington Court, responded to this review, 2 days ago
Dear bradanval,

I would like to thank you for your valued comments about your recent stay with us.
We do have a variety of different rooms and room categories which come in different sizes.
For a full description of our room types please do not hesitate in consulting our website.

Kind regards,

Vinayak Girgune
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed for one night while celebrating my 28th birthday in London. Originally we were upgraded to the Park Grand Hotel due to the sister hotel London Premier Notting Hill Hotel having some refurbishment done.

What a wonderful stay! The staff are friendly and very helpful. I loved the towel elephant sculpture they left us with a good night message and chocolates! They know their audience well! The complimentary fruit, drinks and fluffy robe were all lovely touches. The bed was massive and very comfy. The room was nice and quiet. The bathroom had under-floor heating! What a stroke of genius! I wish all hotels had that in their bathrooms!

The only tiny problem we had was the size of bathroom, the size is fine if its one person, but a little tricky to manoeuvre if there are two people. The size of the shower was great.

  • Stayed February 2016, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank mrsflypaper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinayak G, General Manager at Park Grand Paddington Court, responded to this review, 2 days ago
Dear Mrsflypaper,

We thank you for your great feedback and we are excited to hear that our little surprise made a positive impact on you and we made your stay extra special.
Our friendly and attentive staff will go the extra mile for our guests and nothing is too much to ask for, if it comes to putting a highlight on our guests stay.
We are looking forward to your future stay with us.

Kind regards,

Vinayak Girgune
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverley, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here for 3 nights and this hotel was excellent-the room we had was very modern clean and comfy with little extras like under floor heating, the hotel provides an excellent breakfast and great service is received by all staff- with the tube station just around the corner this hotel is great for anyone that wants to explore London or stay on business - will defiantly use this hotel again - thank you

Stayed February 2016, traveled as a couple
Helpful?
Thank ryan2354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinayak G, General Manager at Park Grand Paddington Court, responded to this review, 3 days ago
Dear ryan2354,

We thank you for your lovely comments.
We are delighted to hear that we have won you over as one of our many returning guests.
A returning guest is our ultimate reward.
We are looking forward to your return visit
to pamper you ones more with great hospitality.

Kind regards,

Vinayak Girgune
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
1 review
5 of 5 stars Reviewed 6 days ago NEW

This location has alot to offer, its central to london and the station is very close. The hotel knew which restaurants to recommend which were near by, and lived up to their expectation.

Reception - very friendly check in, assisted with wake up calls and newspapers, carried luggage to my room which was very kind, and responded to any request promptly. Every time I entered/left reception which say goodbye or hello .... its the little things which make the difference!

Room - amazingly clean, presented and up to modern day spec. Little extras well thought out in club room you get a fruit plate, wine, little toiletries which are all great and the bathroom has a heated floor and a very nice shower.

Restaurant - again excellent, almost every item you could want for breakfast and all hot and fresh.

Staff are great and make this overall one of the best, and fair price hotels I have stayed in, in london!..... 5 star hotels at times dont compare to the service offered here.

Well done team, and keep it up, I will be back!!!

Room Tip: Club room - way forward
See more room tips
  • Stayed February 2016, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank geordies121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinayak G, General Manager at Park Grand Paddington Court, responded to this review, 5 days ago
Dear geordies121,

Thank your for taking the time to leave a comment here. And, what a review!
I am delighted to know that you had such a great time with us.
Our team works very hard to ensure that our guests have an unique experience.
We hope that we will see you again in a near future.

Kind regards,

Vinayak Girgune
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Grand Paddington Court

Address: 27 Devonshire Terrace | Paddington, London W2 3DP, England (Formerly BEST WESTERN Shaftesbury Paddington Court London)
Phone Number:
Location: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#209 Luxury Hotel in London
Price Range (Based on Average Rates):
Hotel Class:4 star — Park Grand Paddington Court 4*
Number of rooms: 210
Reservation Options:
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Also Known As:
Best Western Shaftesbury Paddington Court London Hotel London
Best Western Paddington Court Hotel
London Best Western
Best Western London
Park Grand Paddington Court London, England

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