I booked this room because of the location and the good reviews. We arrived late at night and this room was the only one that was free. We had not been told we would get a queen size bed but had expected a normal double bed. I travelled with a friend and we are no couple, so that was very embarrassing. The room seemed to have been prepared for one person only - one blanket, two pillows at least, only one large and one small towel. The nightclerk organized a second blanket when asked to, but was not very pleased to do so. The room was very cold and the heating did not work. The TV did not work either. Both were not repaired even the next day. The walls were dirty. Room, bed and shower were very tiny. The shower, however, was rather new and ok. WiFi worked most of the time. There was hardly any noise from the street but from other rooms. Breakfast was really sufficient, with free coffee and tea the whole day. The personnell was friendly.
I booked this hotel for a different time span first. My credit card was charged immediately. Even though I cancelled the very same day, I had to wait for almost two months to get the refund. And even for this, I had to intervene several times. This was rather poor.
- Official Description (provided by the hotel):
- We are centrally located and thanks to our close proximity to Baker Street Underground Station guests staying at the Americana have easy access to London's business district as well as its many tourist attractions, shops and theatres. The Americana Hotel has a friendly welcoming atmosphere and our staff is available 24 hours per day to take care of your detailed requirements and maintain a safe environment during your stay. ... more less
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- Also Known As:
- Americana Hotel London, England