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“"Elementary, my dear Watson!"” 5 of 5 stars
Review of Park Plaza Sherlock Holmes London

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Park Plaza Sherlock Holmes London
4.0 of 5 Hotel   |   108 Baker Street, London W1U 6LJ, England (Marylebone)   |  
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Ranked #329 of 1,066 Hotels in London
Little Rock
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“"Elementary, my dear Watson!"”
5 of 5 stars Reviewed July 25, 2013

Can't beat the location, the comfort, the service, the airconditioning on a hot summer's day, the sense of welcome by the warmly responsive staff. We loved coming back to our peaceful and quiet room for a cuppa and biscuits after a tiring day of sightseeing. The omnipresent wifi kept us sharing our pleasure with everyone back home. Could walk to many places but also had a wide choice of public transport nearby. Our final lunch at the Sherlock's bar (lobby) was a fine farewell.

Room Tip: Rooms in back have less of a view but are quieter and that rear elevator is hardly used by other gue...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, August 17, 2013
Dear Guest,

Thank you for staying at Park Plaza Sherlock Holmes Hotel and taking the time to give us a superb review here on Tripadvisor.

We are very proud to read that you enjoyed our services, location and facilities.

It is most rewarding for us and our Team to get such a nice feedback and it encourages us to continue with our work and efforts.

On behalf of myself and my team we look forward to welcoming you back in the very near future.

Warm regards
Kriti Talwar
Guest Relations Manager
Ktalwar@pphe.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,245 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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English first
Cairo, Al Qahirah, Egypt
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 23, 2013

Great place to stay when you're in London - whether it be business or pleasure. Relax with the spa and the superb Nicole! If spa is not your thing, then try one of 'Jack's Special' cocktails, guaranteed to de-stress.

Lovely, friendly and helpful staff. Food great - breakfast a good start to your day.

Not too far from Covent Garden, walkable to Oxford Street and the amazing shopping!

Will definitely have this hotel as our 'pied a terre' when we come to to London.

Recommend, recommend, recommend!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, July 25, 2013
Dear Guest,

Thank you for taking the time to share your detailed review on Tripadvisor. We are humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest.

We truly appreciate that you have so graciously allowed us the opportunity to learn about your recent experience and we also appreciate the feedback you have provided. Thank you once again for reaching out to us, I look forward to hearing from you in the near future.

Kind regards,
Kriti Talwar
Guest Relations Manager
Ktalwar@pphe.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 22, 2013

I have stayed here twice now on business and found location wise it is better than the Riverbank. The service is of a good standard and the rooms are modern and clean, and not the usual layout. This is an old hotel with different size rooms with sliding doors into the bathroom. I stayed the first week of July and this made a real difference when testing their air cooling system. Basically its far to loud and doesn't cool the room enough which in the current London temperatures has meant another choice of hotel is required for my next trip at the end of the month.
Another point to mention, if you have walking difficulties the corridors on the floors I have stayed were split level. If you mention this when booking I am sure they will secure a room where you won't have to negotiate steps. Wheelchair users will need to check point of access as there is a rather large step with two sets of doors to negotiate at the front entrance.
Will certainly use this hotel again but when the weather is a little cooler.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, July 25, 2013
Dear Guest,

Thank you for providing valuable feedback on your recent stay at Park Plaza Sherlock Holmes Hotel. I am very pleased to hear that you enjoyed your accommodation, the Location and the hotel in general.

We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Please do reach out to us at ppshres@pphe.com or myself directly at ktalwar@pphe.com when you are next planning a visit to London.

Kind regards,
Kriti Talwar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, United Kingdom
Top Contributor
180 reviews 180 reviews
36 hotel reviews
Reviews in 60 cities Reviews in 60 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed July 22, 2013

I frequently stay in London and this is one of my favourite hotels. I like the location on Baker Street and the staff are always attentive and professional. It is a bit of a weird layout inside (a rabbit warren) but it is always clean, tidy and has a nice atmosphere. It is also easy to walk to from Paddington Station or into Central London through nice areas. The only negative is the inconsistent pricing - varies from good value room rates to mentally overpriced!

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, July 25, 2013
Dear Guest,

First and foremost, I am really happy to hear that you have enjoy your stays with us and thank you for your kind words regarding the team. Your feedback regarding the room rates has been shared with the Reservations manager to review.

it is always an immense pleasure to receive such wonderful review and I am hoping that when you come back with us we will make your stay even more special and memorable.

Once again, thank you very much.

With warm regards,
Kriti Talwar
Guest Relations Manager
Ktalwar@pphe.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, UK
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 21, 2013

This was our second stay here, the first time we complained (tiny room, bad service)and were apologised to and offered a discount if we stayed again. They upgraded us to a suite, a separate lounge area, bedroom upstairs and mezzanine. Complimentary toiletries good quality. Robes and slippers in the bedrooms.

Breakfast: fantastic, tip, ask for eggs cooked anyway you don't have to stick to the scrambled eggs.

Location: superb, 2 min walk from the tube, lots of eateries in walking distance to meet all pockets. Supermarket, chemist next door.

Although expensive we would stay again.

Room Tip: Upgrade otherwise you will get a tiny room!
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, July 25, 2013
Dear Valued Guest,

Thank you for taking time in leaving a great feedback regarding your recent stay at our property.

We are happy to learn your return stay with us was satisfactory and that we made up for the previous experience.

Receiving positive reviews such as yours is always of great pleasure to read.

On behalf of myself and my team we look forward to welcoming you back in the very near future.

Warm regards

Kriti Talwar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookline, Massachusetts
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 17, 2013

The Sherlock Holmes, Park Plaza is a nice hotel. We stayed there for 2 weekends (not consecutive) recently. We had 2 different rooms - 320 and then 330. The rooms are small, but clean and well-appointed. The staff at the front desk was extremely helpful and very friendly. They really anticipated our needs. When we checked in for the first weekend and told them we'd be back in a couple of days, they immediately asked whether we'd like to store some luggage while we were gone. This was so helpful, since our inter-Eruoe flight had a much smaller luggage allowance than our flight back to the US. When we returned the next weekend, the concierge remembered us, and retrieved our luggage without our having to ask. There were some odd quirks with the rooms. Both rooms had sliding glass doors to the bathrooms. The doors could not be locked, and in room 320, the glass was not even totally opaque so that you could look into the bathroom while the door was closed. Even though we've been married for a very long time, having no privacy in the bathroom felt very strange. I don't know why the hotel is designed like this. Seems to me that a plain wood door which closes and locks would have been much better.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, July 25, 2013
Dear Guest,

Thank you for providing valuable feedback on your recent stay at Park Plaza Sherlock Holmes Hotel. I am very pleased to hear that you enjoyed your accommodation, the Luggage storage facility and the hotel in general. I have passed on your feedback regarding the sliding doors to the management for review.

We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Please do reach out to us at ppshres@pphe.com or myself directly at ktalwar@pphe.com when you are next planning a visit to London.

Kind regards,
Kriti Talwar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 17, 2013

We reserve the executive room that was on the mezzanine floor ,on the back of the hotel and very quiet.
Very varied breakfast, nice staff.
Good location, 2 minutes to baker st. Tube.
Two not so good aspects: the wooden floor is nice but a little noisy , although the bathroom is renovated the shower space is quiet small.
When asking for a latter check out we where told that the hotel was fully booked, but they gave
Us a key for the healt club with fresh towels so we could take a shower in the end of the day 6 hours after checking out.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, July 21, 2013
Dear Guest,

I am really happy to hear that you have enjoyed your stay and thank you for your kind words regarding the team.

it is always an immense pleasure to receive such wonderful review and I am hoping that when you come back we will make your stay even more special and memorable.

Once again, thank you very much.

Kind Regards,

Kriti Talwar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Sherlock Holmes London

Address: 108 Baker Street, London W1U 6LJ, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#54 Spa Hotel in London
#204 Business Hotel in London
#221 Luxury Hotel in London
#277 Family Hotel in London
#281 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Sherlock Holmes London 4*
Number of rooms: 124
Official Description (provided by the hotel):
Traditional Regency-style Hotel situated 200 yards from Baker Street tube station & convenient to West End. ... more   less 
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Also Known As:
Park Plaza Sherlock Holmes London Hotel London
Park Plaza London
London Park Plaza
Park Plaza Sherlock Holmes London England

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