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“Great location very pleasant stay” 4 of 5 stars
Review of Park Plaza Sherlock Holmes London

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Park Plaza Sherlock Holmes London
4.0 of 5 Hotel   |   108 Baker Street, London W1U 6LJ, England (Marylebone)   |  
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Ranked #309 of 1,049 Hotels in London
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great location very pleasant stay”
4 of 5 stars Reviewed April 8, 2013

We have just returned from a 2 night stay. We found the staff to be very friendly helpful and professional. Excellent location right by tube station rooms clean yes little dated but bathroom well stocked tea/coffee making facilities comfortable bed not sure what more you want from Central London hotel this is an excellent base for getting to the various tourist attractions but great to come back to after an exhausting day out. Make sure you make use of happy hour excellent value for money on drinks way below most London prices. All in all would most definitely use this hotel when staying in London again.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, April 9, 2013
Dear Guest,

Thank you for providing valuable feedback on your recent stay at Park Plaza Sherlock Holmes Hotel. I am very pleased to hear that you enjoyed your accommodation, the Location and the hotel staff in general.

We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Please do reach out to us at ppshres@pphe.com or myself directly at ktalwar@pphe.com when you are next planning a visit to London.

Kind regards,
Kriti Talwar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,418 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fareham
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 5, 2013

We stayed here for 2 nights back in January 2012. Good location, 5 mins from the tube. Rooms are perhaps a little tired but it was generally good value for money. Friendly staff. Bar was busy at the weekend.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, April 9, 2013
Dear Guest,

Thank you for providing valuable feedback on your recent stay at Park Plaza Sherlock Holmes Hotel. I am very pleased to hear that you enjoyed your accommodation, the Location and the hotel in general.

We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Please do reach out to us at ppshres@pphe.com or myself directly at ktalwar@pphe.com when you are next planning a visit to London.

Kind regards,
Kriti Talwar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 4, 2013 via mobile

Having read the reviews before hand I was a little concerned, however will hotel is just fine, the rooms are spacious, clean and modern. We stayed the previous night at the radisson blue P.sq however we prefer this hotel.
Close to the tube and madam tussauds.
The room we has was 320 yes it wasn't completely perfect but it was clean and modern the hotel felt very homely and I will stop here on my next visit ( if at the right price ! )
The rooms were not hot like I read, just turn the heating off, we didn't eat there but the bar area is fine and all staff friendly.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, April 9, 2013
Dear Guest,

Thank you for providing valuable feedback on your recent stay at Park Plaza Sherlock Holmes Hotel. I am very pleased to hear that you enjoyed your accommodation, the Location and the hotel in general.

We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Please do reach out to us at ppshres@pphe.com or myself directly at ktalwar@pphe.com when you are next planning a visit to London.

Kind regards,
Kriti Talwar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Steinbach, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 2, 2013

We chose to stay here for its convenient location to the underground and bus stations.. Also for the reviews and because it is on Baker Street! The staff were friendly, although the ones working in the bar were quite slow, saw a couple tables waiting for a long time for their food and bills, one man even left before his fries arrived! Our room was in the 'mezzanine' which was okay except for the annoying 4 steps we had to haul our luggage up and down on. Our view was of a brick wall and air conditioners. The thermostat was set to 99 degrees when we walked in and it was quite cold! We called reception twice before a portable heater/radiator and blanket were sent up to our room. The breakfast seemed overpriced (€15) so we ate next door for €5. Would not stay here again, can say that we stayed at Sherlock Holmes Hotel on Baker Street though.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, April 9, 2013
Dear Guest,

Thank you very much for your recent feedback.

I must sincerely apologise that your recent stay was not to your satisfaction. The matters that you have raised are absolutely not indicative of the level of service and quality that we pride ourselves on providing, and I am very sorry to hear that you have had such an experience.

In regards to your comments about the room heating, I have forwarded this to the maintenance manager to address immediately. I regret if this inconvenience took away from the overall experience during your stay and we do endeavour to remedy these situations as and when they arise in a prompt and effective manner.

We appreciate the feedback and will genuinely use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Please do reach out to myself directly at ktalwar@pphe.com when you are next planning a visit to London.

Kind regards,
Kriti Talwar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
66 reviews 66 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 2, 2013

Booked 2 rooms next to each other, 413 and 414. Ok sizewise but 414 stank of cigarette smoke despite being a non smoking room. Minibar prices extortionate as you possibly would expect for central London at £3.50 for a small bottle of water, but did not appreciate being charged for items I did not have on checkout. People on the reception painfully slow and checking out and in, inefficient and non-communicative. Hotel breakfast was good though.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, April 9, 2013
Dear Guest,

Thank you for taking the time to share your review on Tripadvisor.

I must sincerely apologise that your recent stay was not to your satisfaction. The matters that you have raised are absolutely not indicative of the level of service and quality that we pride ourselves on providing, and I am very sorry to hear that you have had such an experience.

I have forwarded your feedback to the relevant management with-in the hotel for their immediate attention and action. Please do reach out to myself directly at ktalwar@pphe.com when you are next planning a visit to London.

Kind regards,

Kriti Talwar
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong Australia
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 30, 2013

Stayed at the Sherlock Holmes for 6 days in March 2013. Will most certainly stay here again. In a great area of London, walking distance to the tube and Oxford St. Cosy bar for those freezing cold March nights. Staff were attentive but not intrusive. The room has got to one of the best we have had in London, we upgraded to a studio at a minimal cost per day. Breakfast was very good as was the bar food, we didn't eat in the restaurant but will next stay as the food looked lovely.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSH_12, Guest Relations Manager at Park Plaza Sherlock Holmes London, responded to this review, April 9, 2013
Dear Guest,

Thank you for taking the time to share your detailed review on Tripadvisor. We are humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest.

We truly appreciate that you have so graciously allowed us the opportunity to learn about your recent experience Thank you very much once again, and please do reach out to us at ppshres@pphe.com or myself directly at ktalwar@pphe.com when you are next planning a visit to London.

Kind regards,

Kriti Talwar
Guest Relations Manager
Park Plaza Sherlcok Holmes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Sherlock Holmes London

Address: 108 Baker Street, London W1U 6LJ, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Spa Wheelchair access Airport Transportation
Hotel Style:
#49 Spa Hotel in London
#207 Business Hotel in London
#219 Luxury Hotel in London
#241 Family Hotel in London
#248 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza Sherlock Holmes London 4*
Number of rooms: 124
Official Description (provided by the hotel):
Traditional Regency-style Hotel situated 200 yards from Baker Street tube station & convenient to West End. ... more   less 
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Also Known As:
Park Plaza Sherlock Holmes London Hotel London
Park Plaza London
London Park Plaza
Park Plaza Sherlock Holmes London England

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