It wasn't a good start. The front of the hotel was roped off as a schoolboy had been stabbed outside the front of the hotel.
When we did get in, we were "upgraded" We think to a deluxe King room on the top floor (but we didn't get the bathrobes on our booking confirmation)
The main problem was the shape of the room. It was impossible to get from one side to the other without having to "duck" Getting up in the middle of the night both of us hit our heads (more than once) Not what I would call luxury!
We did have a problem with our room keys. They wouldn't work in the lift. we tried to explain that if they didn't work in the lift they probably wouldn't work to get in the room either. The jolly man put us in the lift (with his key card) and sent us on our way. Of course when we got to the room both of our keys didn't work. Back to reception.
We explained that we were staying for 2 nights and our keys didn't work. "how many nights are you staying sir? " By this time we were cross and tired. We asked the receptionist if she spoke English - not in an aggressive way but it was enough for the manager to come rushing over saying "how dare you speak to my staff like that!!" Did we swear? did we shout? were we aggressive? No.
To be fair, we were given a bottle of wine as an apology but the room was not what we would expect (see pics)
Would we stay again ? Probably not. Good location but due to the nature of the old building it would be difficult to know what to expect of the room
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, TravelClick, Hotels.com, Booking.com, LondonMarketing.com, Cheap Tickets, Orbitz, HotelTravel.com, getaroom.com, Agoda, Despegar.com, Travelocity, Ctrip TA, Priceline, Odigeo, TripOnline SA and Tingo so you can book your Radisson Blu Edwardian Grafton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Radisson London
- London Radisson
- Radisson Edwardian Grafton Hotel
- Radisson Blu Edwardian Grafton Hotel London, England