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“Good Location” 3 of 5 stars
Review of Kensington West Hotel

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Kensington West Hotel
2.5 of 5 Hotel   |   25 Matheson Road,, London W14 8SN, England (Formerly Aston Court Hotel)   |  
Hotel amenities
Ranked #673 of 1,054 Hotels in London
colorado springs, co
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Good Location”
3 of 5 stars Reviewed May 28, 2013

The Kensington West Hotel is in a convenient location with the tube stop just a couple of blocks away. There is a grocery store less than a block away and many restaurants and convenience
stores close by. The room was small but had all the necessary things needed for our stay. However, the water in the shower seemed to fluctuate between hot and cold and there was some pink mold on the bathroom tiles.The main problem was the REALLY SLOW INTERNET service.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenWestChisRooms, General Manager at Kensington West Hotel, responded to this review, July 3, 2013
Dear Guests,

Thank you for taking the time to post your review about your experience at Kensington West.
Our hotel is situated in an area blessed with a large number of local restaurants, bars, cafes, supermarkets, local stores, and great transport links. Using London Underground, most major tourist attractions are within a 10-20 minute journey.

We provide free wireless service to our guests; it is a limited speed voucher, which is sufficient to check emails and browse the Internet. However if guests want to watch videos and download large files we give all our guests the option to purchase a faster speed Internet voucher from the reception, which has a speed of 1 MB/sec.

We hope to welcome you again in the near future.

Best wishes from the Kensington West team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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262 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 24, 2013

Both me and my son stay here every year for a few days, I would recommend this Hotel to anybody.

Very clean, friendly staff,and a Brilliant position for local amenities, not far from Holland Park, take a walk through the park and you are in Notting Hill.

Local Tube station Kensington West just down the road.

Highly Recommended.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review, June 4, 2013
Thank you for sharing your experience and recommending us highly,

We at the Kensington West are very pleased you enjoyed your stay with us. We are glad to know that you enjoyed the location, service and accommodation at our hotel.

Your kind words are positively energizing and motivating and make us strive for the best. We would love to welcome you again.

Best wishes from all of us at the Kensington West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 17, 2013

Just spent 8 nights in London at this hotel and thought it was really charming! We were in a deluxe King room, so it was very spacious and comfortable. My two teenagers were in a smaller room with a King bed (2 twins pushed together) so I understand the reviews complaining about the smaller rooms. Still overall, for the price we paid---it was definitely worth it. The lobby and tea lounge area is beautiful. Really nice fitness room in the basement---surprising how roomy it was for this hotel. Rooms were very clean and bathrooms nice, with great water pressure. Beds were comfortable but the pillows were very flat (down pillows do that---I wish they had newer ones)Turndown evening bed service was wonderful with the chocolates that they leave! :) My biggest complaint was that the wifi (although was complimentary) didn't work well---it was off and on the whole time we were there. Also, our sink in the bathroom was constantly plugged and that was REALLY gross and annoying---we tried to get some maintenance on it but they never sent anyone up to fix it. Had nice in room coffee machine that I used for hot chocolate and tea. Nice that the hotel was in walking distance to many of the museums and tube stop. Lots of great restaurants nearby and close to a grocery store (but not a Mark & Spencers :( ). Wish we could have tried a breakfast while we were there in the hotel, but our time change and schedule (catching trains and such) kept us going or we were too tired and didn't make the cut off time for breakfast. We did however, get some delicious coffee around the corner from Cafe Nero and pick up a few Brioches at a French bakery just around the corner!! I would come back to this hotel----but only if the weather was warmer! Unfortunately for us, Europe was having a cold front sweeping across during our Spring break! :(( Oh well, still enjoyed visiting and seeing the sights.

Room Tip: If you want a more spacious room---ask for a deluxe room
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melton Mowbray, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 1, 2013

nice hotel, well placed for earls court, 24hr supermarket, and tube. had read the reviews so was expecting a small room and no kettle and took a four way extension cable. plenty of hot water, comfy bed and friendly reception

Room Tip: think its pot luck about bed size, tho we had a double
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review, April 3, 2013
Thank you for taking the time to post your review about your experience at Kensington West.

The team at Kensington West are glad to note that you had a pleasant stay with us and have left with a positive impression of the hotel and its services. Thank you for your kind praises it is indeed a great motivation for us.

Although our rooms do not have tea/coffee facilities we offer complementary hot beverages at reception throughout your stay with us. This includes Hot Chocolate, Cafe Late, Cafe mocha, cappuccino, expresso, tea and coffee.

We hope to welcome you back to the Kensington West in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 28, 2013

Have just spent 2 nights at the Kensington West and have no idea why there are so many bad reviews on here. First things first, the location was great, only 5 mins walk from West Kensington train station and 5-10 mins walk from Kensington High Street. Secondly, the staff were friendly and helpful. Thirdly the room was very clean, comfy bed and had a good shower- what more could you ask for, especially at this price!Our room was very small, which is my only mild piece of negative feedback but was certainly not enough to put me off going back!If you want the Ritz, go there, but if you want a great value, clean and comfy place to stay with a nice location then go here!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenWestChisRooms, Reception - Sales and Operations at Kensington West Hotel, responded to this review, April 3, 2013
We thank you for your valuable feedback.

It was a pleasure to serve you during your recent visit.

We thank you for sharing your experience and recommending us highly. We are glad to know that you enjoyed the location, service and accommodation at our hotel. We would love to welcome you again.

Greetings and good wishes from all of us at Kensington West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
essex
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 19, 2013 via mobile

Me and my daughter used this as a base to go to olympia for Got to dance, it is a five minute walk away. Rooms are basic but clean. Booked a double room but got bunks and a single so good job I wasn't with hubby. Only one plug socket in the room which isn't enough when u have two phones, ipod and hair straighteners to use and charge. Could benefit from tea making facilities in roomsvas although there is a machine at reception there is only powdered milk for tea....yuk!! Nice and clean though and fairly priced and did the job for us.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review, April 10, 2013
Thank you for taking the time to review your recent stay with us. We are pleased to know that you liked the location and the accommodation. We endeavour to give our guests a nice clean room to stay in while they are away from their homes. We monitor all our reviews as this help us better our services based on our guest’s experiences at the Kensington West. We noted your comment about only having one plug socked and now have in place a few expandable cables which can be provided to our guests upon request. (Subject to availability)

We offer complementary hot beverages at reception throughout your stay with us. This includes Hot Chocolate, Cafe Late, Cafe mocha, cappuccino, expresso, tea and coffee. It is known that a lot of our guests are Lactose Intolerant, thus we do provide coffee and tea whitener as a norm. Most of our hot beverages are dispensed from our machine, which has milk added to the drinks.
I am sorry to hear that you were not given a double room. I personally looked into the matter; it was a mere over sightedness from our side which we apologies for, if the front desk was made aware of this situation soon after check in, we could have immediately rectified this for you.

We hope to welcome you back to the Kensington West in the near future.
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Paris, France
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 18, 2013

It was nice to be there but at this price when you have to add extra expenses to get access to the gym and to get Internet I think it's not fair.
It's a bit far from the center but you can take tube or taxi so it's ok.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review, April 10, 2013
Thank you for choosing to stay at Kensington West and for taking out time to review us. We are glad to know that you found us to be a nice hotel.

Our pricing is comparable to similar properties in our area, and we feel we give good and fair value given our location having very good connectivity with all parts of London. We are situated just 3 minutes’ walk from West Kensington underground station on the district line having direct connectivity to almost all the major attractions such as the Natural History museum, the Science museum, Victoria and Albert Museum, Victoria Station, Buckingham Palace, London Eye, Big Ben, St Paul's Cathedral and the Tower of London. All of which our guests can get to using the district line.

Free wireless internet is provided to all our guests throughout their stay with us, meaning you can lie flat on your bed browsing the world wide web whilst playing music on our flat screen TV's.

We hope to welcome you again to the Kensington West in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kensington West Hotel

Address: 25 Matheson Road,, London W14 8SN, England (Formerly Aston Court Hotel)
Location: United Kingdom > England > London
Amenities:
Free High Speed Internet ( Wi-Fi )
Hotel Style:
Ranked #673 of 1,054 Hotels in London
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Kensington West Hotel 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Kensington West is situated in the heart of stylish London, Kensington. Just a 3 minutes walk from Olympia exhibition centre & within easy reach to Kensington high street; boasting many restaurants, bars, shops & a cinema. Kensington West offers good-value en-suite bedrooms. All of which have free WI-FI, flat screen LCD TV’s, hair dryer, complimentary toiletries, ample power outlets and in-room tea & coffee facilities. We also offer a lift to all floors and a friendly 24 hour reception service. ... more   less 
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Also Known As:
Hotel Kensington West
Kensington West London
Kensington West Hotel London, England

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