I stayed here a couple of days ago now on a school trip to London for one night. We were a room of four staying in bunk beds. The room was small but comfortable with a clean bathroom. The only thing was, upon arrival I discovered 3 stains on my bed and there was only one wall socket for 4 people to share. I advise you to take an extension leed. The breakfast in the morning was disappointing, we had to fetch it in the morning at 7:30 and eat it in our room. It included a paper bag in which was a chocolate muffin, small bottle of orange juice, biscuit bar, strawberry yoghurt and a small croissant. I did however enjoy it. The beds were comfortable and there was plenty of access to wifi, television and complimentary hot beverages in reception. Overall a good stay!

Very basic room. 18" open-fronted wardrobe with no drawer space at all. 1 stool to sit on, bed occupied most of the space in the room. Tiny 3-cornered wash basin mostly obscured by fixed tap-mixer so impossible even to wash face. "Bathroom accessories" turned out to be 2 toilet rolls and one half-empty bottle of handwash in the shower ! Two small towels were thrown on the bed, apparently they should have been shaped into a flower !

The beverages available in reception turned out to be a small plastic cup (it took two of them to fill a mug and, although I understood from reading other reviews a breakfast pack was available, this was not offered to me.

All my complaints were refuted with "We are a budget hotel" and I had to complain twice before I was granted a fresh bottle of handwash and a replacement shower/shampoo bottle for the shower.

The price advertised in reception was £75 per night and I had agreed to pay £157.60 for 2 nights on the Internet. I found £189 had been deducted from my card as under "Cancellation" a further 20% Tax of £31.50 had been added makine the real cost £95.50 per night ! When I queried the price, the receptionist said "You're staying in one of my favourite rooms in the hotel " When I asked her if she would pay £95 a night to stay there she said "Well, you are in London !"

As a regulare traveller to London, I feel this hotel is being very misleading and the staff made me feel a second-class citizen and I feel very angry that I was duped into paying dearly for the priviledge. I can only advise anyone to avoid staying at this hotel.

Having visited London in the past, We were very aware of room sizes particularly in budget class hotels. Kensington West was fine for our needs. We stayed in a family room(en suite). As we knew we wouldn't be in the room much so the size of the room wasn't an issue.
The location is very convenient to the tube station. Excellent nearby shopping and pubs. Staff at the hotel was very friendly and helpful. En suite bathroom was small but suitable. Hot water in shower was never a problem. Overall good budget lodging

Very disappointed in this location. Floors were dirty, shower leaked, no towels, no toilet paper. Booked as a bed and breakfast, the "breakfast" was a pre packaged roll available for a price. Staff was nasty and rude. Refused to help us with any of our complaints. Do not stay here even if you have no other choices. The train station is cleaner. There was a wooden ladder at our open window that the staff would not move. . Made it hard to feel safe.