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“One of the worst....” 1 of 5 stars
Review of Avni Kensington Hotel

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Avni Kensington Hotel
3.5 of 5 Hotel   |   40-44 Harrington Gardens | South Kensington, London SW7 4LT, England (Earls Court)   |  
Hotel amenities
Ranked #655 of 1,066 Hotels in London
Taunton, United Kingdom
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“One of the worst....”
1 of 5 stars Reviewed November 23, 2013

I stayed just one night in this place and that was one night too many. The check in took more than 30 mins as I couldn't produce the card I had made the booking with (result of a robbery the week before). The man on reception was not very helpful and raised his voice to me and then constantly dealt with other people hence the 30 minute wait.
The room was described as superior but I was hard pressed to see why it was afforded a superior rating, I decided it was probably due to the presence of a Glade air freshener placed in a corner. The bed was only made up with sheets, there were two blankets on a shelf no duvet. The ceiling had patches of what seemed to be plaster splattered on it, the carpet was marked and mucky plus the furniture was mismatched with stained seating on the chair. The bathroom was clean but only one of the 6 spotlights were working.
The room was ground floor at the front so very noisy especially at 4am when a group of people waiting in reception for a taxi spent 20 mins conversing at the top of their voices. Breakfast was in a soulless basement staffed by grumpy non communicative females who seemed to be there purely to clear tables.
On a positive note, the room was warm, sheets and towels were clean and the shower was hot.
Not a hotel I shall ever use again.

Room Tip: My advice would be, just avoid it but if you are feeling adventurous then try for a room on an upper...
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunil B, General Manager at Avni Kensington Hotel, responded to this review, November 26, 2013
Trip Advisor UK
For: Management response to review section

November 26, 2013

Avni Kensington Hotel
We are respectively the Executive Director and General Manager of the Avni Kensington Hotel, who represent the new owner of the hotel which bought the business from previous ownership at the end of March 2013.

We are writing to address not only to respond to the review posted November 23 ,(although this letter will appear as a response to that review) , but also to a number of criticisms of the operation that have appeared since our acquisition and to let your readers know what how we propose to address these; in the hope that returning guests who have enjoyed our property can look forward to a better experience; guests who were critical of our property can be persuaded to give us another chance; and readers who are considering staying with us can be tempted to try us out.

The hotel was bought by us conscious of many of the matters which are complained of in the adverse reviews received and our resolution that we would, to the extent possible, rectify these within the first year of our new management.

To that end we have put in place a rolling programme of renovation and improvement which we have started to, and will continue to implement, so that by the spring of next year many of such matters will have been rectified.

There are some things we can do nothing about – for example we cannot change the size of some of our smaller rooms. (But we hope in the context of what we say below those guests electing for such rooms will nevertheless find our overall environment will provide good value)
Thereafter a structured maintenance programme will be adhered to so that such issues do not arise again. This will be coupled with the implementation of a range across the board improvements, early examples of which are the improvement of our breakfast range and a wholesale, albeit phased, upgrade of our bed fittings and coverings.

So that our actions can be judged against our words we are setting out below the areas where we have experienced on going general complaint; and what we are have done /are doing about it:

Heating: a common theme for guests staying in our fourth and fifth floor rooms during the late spring /summer has been the heat at these floors. We are dealing with this issue by replacing the existing corridor lighting with LED lighting and installing wherever the physical layout of the rooms permits air conditioning units. By the spring we shall have increased the number of air conditioned rooms in the hotel substantially. All superior rooms in the hotel will be air conditioned.

Showers: in the early part of this year, before our acquisition a substantial number of our mixer units became faulty beyond repair and a number of guest complaints related to this. We have commenced a programme of stripping out a replacing all faulty units with new ones which will be completed by end of December 2013.

Appearance: At the time of our acquisition of the hotel the carpeting, soft fittings, and paintwork within a number of rooms was in substandard condition either in terms of requiring replacement or cleaning .We have arranged for the whole of the fifth floor to be re carpeted; for all substandard fittings throughout to be replaced; and for all items which although not sub- standard required cleaning to be cleaned. We have also ensured that all windows have been cleaned.

Level and quality of service: both in terms of general demeanour and responsiveness to matters such as malfunctioning equipment, we are addressing the complaints which fell under this head. Ill trained staff inherited by us has been replaced by well trained staff with a particular emphasis on responsiveness.

We want our hotel can be enjoyed not just because of its fantastic location but in its own right and as a good place to come back to at the end of a hectic day.

We do not pretend, at the rates we charge to be a “destination hotel” –but we do want it to be a pleasant supplement to ours guest’s visit to London.

Michael Fielding
Executive Director

Sunil Bagapalli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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588 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Telford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 19, 2013

We had read the reviews before arriving ....so we were not expecting a great place but we needed to be in that area. On arrival the man at reception was helpful, we were given the key to our 1st room..room 201... we unpacked but could hear a constant buzzing noise at first we thought it was the fan in the bathroom...but it did not stop. We had to go out to meet some people in another hotel, so we mentioned to problem of the noise to the man at reception and he said he would send someone to check it out. We returned an hour later to find the noise was still there, so we went to reception to ask for a room change.The man on reception was not as helpful, he said he needed to check the room before he could change it for us. He came to the room and mumbled he could not see the problem but would allow us to change the room if we packed up and returned to reception straight away. We packed immediately, he gave us a smaller room on the 4th floor but at least there was no buzzing. I can only presume the staff are based on the 5th floor as there seemed to be a lot of noise late Sunday evening coming from the room above its sounded like they were drunk and falling out of bed and banging doors, it did quieten down after midnight and then you could here movement again at 6.00 am.
The room was hot ..but I can not understand why they do not provide thin quilts, rather than a sheet and itchy blanket ...a bit poor in this day and age...!
But it is in a great location near the museum's, Harrods and the tubes and there are a choice of cafes and small restaurants nearby.
I just can't understand why they keep trying to let room out when they know that they are noisy and people will want to move.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 18, 2013

Me and my friend came here in September 2013 as we were going to a concert close to this hotel...and we only stayed for 1 night....due to our flight and trains we arrived at the hotel at 10am and the check in time wasn't until 12....we went to the hotel anyway to see if maybe the room was available they would just let us go up but they told us we had to come back at 12 which was fine we just walked around for a couple of hours....when we returned at 12 we were given our key card and told where our room was...once we got to the room both of is had problems trying to figure out how to open the door :/ so my friend went to ask the member of staff behind the desk for help which he happily came and done....the room was nice only problem was it was a double bed but as it was only for 1 night we didn't really mind....and the whole time we were there the staff were all pleasant and nice

Stayed September 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 15, 2013

If you can get this cheap enough then I'd say take a gamble. Stayed for 2 nights - first room they put us in was on the ground floor behind reception. It was a very small box room . Unfortunately there was a noisy air con/heating unit droning noise somewhere near our room. Upon speaking the reception they agreed to move us upstairs. The noise was even worse here! After refusing this room too they moved us to the other side of the hotel. This room was a twin rather than a double and was a lot better size than the original room. It was very basic - hair dryer didn't work and whilst the bathroom was clean the shower cubicle was very small.
Breakfast was in the basement and very basic but edible.
Room was cleaned whilst we were there.
A lot of reviews said the rooms were really cold-our heating was on all the time we were there so no problem there.
5 mins walk from Gloucester road tube station.
Like I said - if you can get this cheap then it's ok, after all you only sleep there.

Room Tip: Check in advance you aren't going into room G2 or 102
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 9, 2013

After reading the reviews on here me and my partner must have lucked out with our booking as we had a massive room on the ground floor that had a large double and single bed with a large leather sofa, bathroom was a good size with a large walk in shower. Bed was very comfortable. Only issue we had was our kettle didn't work, when we mentioned about it they said they would replace it but never did, but with us only staying for one night it was no big deal.

Its in a good location with an underground station just 5 minutes walk away and plenty of restaurants to pick from in the surrounding area.

The staff was very efficient and friendly. Breakfast was basic but did us fine.

Room Tip: It seems the rooms on the ground floor are the largest rooms in the hotel
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 6, 2013

After reading the bad reviews, we were a little scared of what we would find, but it was quite OK. The hotel is located nearby tube station Gloucester road which has a good connection with Soho/Covent Garden/Oxford Street and Heathrow Airport. The room was small (even for the executive room (we got a free upgrade)), but not smaller than other hotels we stayed at it in Londen. Although we were wondering how small the standard room would have been. The shower was very small, but it wasn't too bad. The room was clean and the personnel was friendly.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 29, 2013

We arrived at noon to a foyer of complaining customers who had been double booked. We left our bags to return after 2 when we could checking. On return there were three other couples whose booking had been messed up. They were told to go to a hotel nearby who would be expecting them. After dragging their baggage to the second hotel, they returned to advise the Avni that the second hotel wouldn't accept them without them paying them even though they had already paid at the avni. We waited for ages to check in while the incredibly slow French guy at reception dragged out any help.
The rooms once we finally checked in we're ok. But the breakfast room was like a bunker drastically understaffed and with noise and bustle due to tables not being cleaned for people to sit down. Would definitely not recommend nod wouldn't take the risk of the double booking fiasco.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Avni Kensington Hotel

Address: 40-44 Harrington Gardens | South Kensington, London SW7 4LT, England
Location: United Kingdom > England > London > Earls Court
Amenities:
Airport Transportation
Hotel Style:
Ranked #655 of 1,066 Hotels in London
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Avni Kensington Hotel 3.5*
Number of rooms: 83
Official Description (provided by the hotel):
Hotel with multilingual staff set in Edwardian style building dating from 1900; situated two miles from Victoria Station. ... more   less 
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Also Known As:
Avni Kensington London
Avni Kensington Hotel London, England

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