We stayed 5 nights, on the 4th morning we were still dealing with room maintenance issues, after repeated meetings with duty and front of house managers. Our meeting with the general manager took us little further. Why is it so many hotels are reactive in dealing with these issues? Is it unreasonable to expect that the shower tray drains properly, that light fittings are properly fixed to the wall, that the bulbs work, that the television stations listed by the hotel are actually delivered? We were offered room changes to address the TV issue, once at 23.30 hrs. It transpired that the fault was hotel wide and duty managers either did not understand this or they were obfuscating. We were also told by a manager in heavily accented broken english that the problem was not theirs but that of a third party supplier, SO WHAT! And each day we had to keep asking what had been done because no one was communicating with us. The hotel has potential but needs to sort procedures, maintenance and communications. And please don't tell me I will not be able to speak to the general manager because he's too busy!
- Also Known As:
- Park International London
- Hotel Park International
- Park International Hotel London
- Park International Hotel London, England
- Official Description (provided by the hotel):
- Enjoying a prime location within the Royal Borough of Kensington and Chelsea, the Park International Hotel is a popular choice for discerning business and leisure guests, offering comfortable, well-appointed rooms and elegant, newly-refurbished public areas. The hotel is within easy walking distance of many leading London attractions, including the Victoria and Albert Museum, Hyde Park and some of the city’s most exclusive shopping areas, with the famous Harrods department store a short distance away. ... more less
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