My husband and I recently stayed at The Park International Hotel for six nights in mid October for a holiday. Overall had a great stay!
Check In: This was very smooth and in no time we were all checked in and felt very welcome by the genuine, friendly service we received from the hotel staff. We had a great first impression of the hotel!
Room: Pros: The room was small but charming and just enough room for our three large suitcases and two bags... it was tight, but it worked fine. There was a refrigerator in the room which was such a great thing to have.. we grabbed cheese and wine from nearby Waitrose supermarket to have a happy hour in the room a couple of days. Very convenient to have. The bathroom is a nice size and overall the room was very clean, had no outdoor noise and the beds comfortable - we slept great every night. The TV was a nice size and there were many channels to choose from. Cons: we were on the 5th floor and the heat on the floor from when you first step into the hallway all the way to the room was quite uncomfortable. We had to have the window open for the duration of our stay as well as the fan. I'd suggest to the hotel that they allow the guests staying in these rooms to adjust the temperature (we were not allowed to adjust the established temperature, just turn on the fan.) Ultimately we made it work! Next, this is minor but the beds slide all over the floor... so if you are sitting in bed and your partner comes in and isn't careful, the bed will literally slide away from the wall. Funny at first, irritating after six nights. Finally, there is no free wifi in the room, it IS available for 7 pounds a day if you want it, otherwise it is free in the lobby. The catch is that you only get it for half hour increments in the lobby before you have to enter in a new password and sign in code. For all the money we paid to stay at the hotel in this day in age it just seems to be something that should be at MINIMUM offered constantly in the lobby and breakfast lounge without having to sign in. I didn't think this would be as much of an inconvenience as it really was... but when you want to look up a tourist attraction, location, map, the weather and you need to go down to the lobby, ask for a code, sign in, look it up, go back to your room to drop off your IPAD/Computer, then back down to leave.. it just got to be an ordeal some days, especially if you get back upstairs and realize you forgot to check something! If there was one thing above anything else that I DID NOT like about the hotel, it was this.
Breakfast: Pros: How many hotels offer complimentary breakfast in London? In any city for that matter? It was a great way to start the day and with it offered from 6AM-10AM daily it was very convenient to our schedule. The food options range from eggs, sausage, bacon, cereal, pastries, french toast, yogurt, seasoned tomatoes, mushrooms, ham, salami, fruit.... the list goes on. The service was FANTASTIC, and with the offer of a free newspaper, coffee, tea, espresso - it really was a highlight of our stay and saved us so much money. Cons: The food was not necessarily the best quality I've ever had, but it is tough to complain when it is complimentary.
Hotel Bar: Pros: The hotel has a hotel bar and with live music some nights it is a fun atmosphere, great to have this option while staying there. Cons: Service is less than desirable here - I ordered a glass of chardonnay and was told the only white wine was a 10.50 pound glass of Chablis... I got it, only to see the menu later in our stay to see there were MANY options of white wines for considerably less money. ??? It was an odd deal.. I think there was a bit of a language barrier but unfortunately as this all happened several of the patrons were chuckling because not only was the service slow, they heard this exchange, and the bartender (a male) took such a long time to open the bottle that another guest actually offered to help him and gave him advice on how to do it! Humorous, but perhaps a bit more training is needed here? It really didn't line up with the service we received in the rest of the hotel. Is this a deal breaker for the hotel? Absolutely not.
Concierge: In a word - fantastic! The gentleman who helped us was there each day and was more than acccomodating for everything we needed. He called restaurants for us to verify reservations, made reservations for us, and helped us whenever we had questions about getting around London and the best way to go. Truly amazing service throughout the entire duration of our stay by the front end team.
Location: Ideal! Gloucester station is a five minute walk and is on the Circle, District, and Piccadilly lines... PERFECT for navigating London. There is a bus stop directly across the street as well as one on nearby Gloucester. The area is safe, and there are plenty of restaurants in the area as well as a few pubs on Gloucester Rd. Having Waitrose supermarket down the road as well is a great option if you want to grab a few snacks for your room - an inexpensive option! It is within walking distance to Kensington Gardens, Royal Albert Hall, the V&A Museum, Harrods... I highly recommend staying in this area as a safe, easy place to navigate London from.
All in all, had a very pleasant stay at The Park International Hotel and would stay there again. The service was truly top of the line and we appreciate all they did for us!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.