Stayed twice now. Once in 2012 and once in August of 2013. Initial impressions of the hotel are good, but on both occasions this quickly changed. The check in desk lady was more interested in chatting to a lady from housekeeping, before even saying hello on the first occasion.
On both visits my room service turned up incorrect, but they were very apologetic. On the second visit I was told room service was unavailable. After questioning this, I was told the fridge had malfunctioned - so all they could manage was a burger. To be fair, the burger was nice, but not what is expected in a 4 star hotel.
The wifi wouldn't work because it was 'overheating' on my first visit; whilst the air conditioning was faulty on my second visit - so all in all, a bit, Faulty Towers!
The fitness room is limited, but ample for a quick workout, whilst on the road.
It's a shame because the hotel looks lovely - very modern with great boutique features. But for it to be a good hotel, the service must match up. Currently it doesn't. Indigo is a great brand with some great hotels, please sort this one out!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to leave a review of your stays in the hotel. Communication between reception and housekeeping is key however if a guest is waiting to be served then of course it should wait until the guest has been checked in. Our reception team is fully trained now so I am sure that this does not happen but will revisit with the team to refresh on this.
I apologise that on your visit we were unable to offer you a full room service menu, this is obviously not what you would expect from a 4* hotel however I am glad that despite the unforeseen issue we were able to offer other options for room service and that you enjoyed it.
When we first opened one of the modems on the third floor was overheating that was causing problems with 3 rooms on that floor. A new modem was ordered and this problem was overcome. Since then we have significantly increased our free internet speed after listening to our guest’s comments.
We are also completing our 6 monthly services of the air conditioning units to ensure that they are at that their optimum efficiency. I apologise to you as it seems that you stayed before this commenced when we did have to put a few rooms out of order until they had been serviced as they were not working at their best. I can understand your frustration as you have experienced two issues on separate occasions.
We hope that you return to the hotel again so that we have another opportunity to show you the way your experience at the hotel should be and like so many other guests have commented so positively on.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.