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“Hotel about to close i was told by staff!” 1 of 5 stars
Review of Willett Hotel

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Willett Hotel
4.0 of 5 Hotel   |   32 Sloane Gardens | Sloane Square, London SW1W 8DJ, England (Victoria)   |  
Hotel amenities
Ranked #889 of 1,063 Hotels in London
Great Britain - Oxford
Top Contributor
82 reviews 82 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
135 helpful votes 135 helpful votes
“Hotel about to close i was told by staff!”
1 of 5 stars Reviewed December 10, 2006

HOTEL REPORT
Booked hotel for £190 via Lastminute.
Arrived at The Willett Hotel 3* London Sat Evening 6pm 9th Dec
All looked initially fine, until.
We could not even get into the room.
The keycard to the room 7 (described by Lastminute and the hotel as Double Luxury)
when swiped would not work! after three failed replacements and six trips up and down the 4 flights of stairs (no lift) the hotel staff declared that the lock was broken and they would have to let us in each time we wanted access our room via a master metal key!
No other rooms were available except a cellar room which the staff said was not nice! (We could not find any other rooms in the location)
My partner and i were very tired after a long trip and just needed to sleep, so we stayed the night. (Wrong move)
Just as we got off to sleep (9pm)
The phone room rang, can the maintenance man start work on the door lock!
You can guess my reply.
After an hour or so we got some sleep only to wake up very early in the morning absolutely frozen solid and i mean really ice cold!
The heating was off and the windows actually had frosty condensation on the inside.
At this point the only thing to do was get in the shower to thaw out.
Oh yes please see my photos of 3 star hotel bath and room.
Time to quit this place so we packed to leave.
As we checked out we complained about the cold room, only to be told by the member of staff that the heating has been broken for ages and did the person on the desk last night offer you a fan heater???
To end it all no offer of a discount just, how about some free breakfast!
Since we had the car parked outside with the luggage and parked double in London it was really an option. (or was it the image of the kitchens in the basement that put me off?)
Finally the member of staff did say sorry and that the hotel is closing soon!
Great, thanks for the comforting news.
Last minute also have a copy of this report with a demand for action.
The rest of you please be warned. dont catch a cold. WE DID!

  • Liked — The fact its closing
  • Disliked — The price and rating
  • Tips/Secrets — Walk past the door
  • Stayed December 2006, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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12 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Any
English first
Cheshire
Top Contributor
64 reviews 64 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed November 9, 2006

I have just returned from the Willett Hotel where I stayed last night. I paid £134 room only. It has to be the tiniest double room I have ever seen. You have to open the door and squeeze into the next room to open the bedroom door and then there is a tiny shoe box of a bathroom where there was no cold water. it`s lovely brushing your teeth with hot water......very refreshing (not)first thing in the morning.
There was no lift and my bedroom was up three flights of stairs. I had help carrying my suitcase up. No disabled facilities, thats for sure. I would not recommend this hotel. It was worth £80 room only and not what I paid.

  • Liked — Location
  • Disliked — It was not clean and the bedroom looked nothing like the website photos
  • Tips/Secrets — don`t book this hotel
  • Stayed November 2006, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
washington dc
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 6, 2006

This was our first visit to the Willett and we were very pleased. We have visited Chelsea every year for 40 years, but our old hotel went out of business. We booked well in advance at the Willett and requested a room on the ground or first floor, which we got. Our room was lovely and comfortable. The staff were very pleasant and extremely helpful and efficient. When I asked for help with a train schedule, the receptionist went on line, found the information, and printed out a variety of options for our day trip. We liked the fact that the hotel had staff present 24 hours a day, in case of emergencies.

  • Liked — Cheerful comfortable room and pleasant staff
  • Disliked — stairs
  • Tips/Secrets — book early and ask for lower floors
  • Stayed September 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
1 review
1 of 5 stars Reviewed October 16, 2006

I “discovered” the Willett about 3 years ago and have since been staying there whenever visiting London. Although one normally has to climb a steep staircase to get to your relatively small room, the guest house atmosphere and good breakfasts have always appealed to me. The hotel’s proximity to the Sloane Square underground station is an added benefit. My last visit (in September 2006), however, was less than enjoyable. There was no cold water. Imagine trying to take a shower or brush your teeth, but boiling hot water coming from both taps! For five solid days I begged the staff on duty to attend to the problem. Every time I was assured that the problem would be taken care of, only to again be confronted with hot water in the morning. I could literally not wash myself properly for five days, which is quite inconvenient given that I had to attend business meetings every day. My only recourse was to fill the bath with hot water in the evenings and take a cold bath the next morning (a thought that only crossed my mind on day four). Than on my sixth and last day, a miracle happened: cold water coming from the cold water tap! I was able to take a nice, long shower before returning to South Africa.

Sadly, I will have to find somewhere else to stay on my next visit.


Tom Ferreira
Cape Town

Stayed September 2006
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UK
Top Contributor
68 reviews 68 reviews
28 hotel reviews
Reviews in 40 cities Reviews in 40 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed October 3, 2006

A very good find in central London. Just off Sloane Square in the posh bit of the city, five minutes walk from the tube station. The hotel is a classic London town house - at first I couldn't find it, it's in a tasteful terrace of large residences with marble steps and pillars.

Not a lot goes on here, the reception is small and there is a staircase leading up to the rooms, that's it. No bar, no restaurant, but who cares, this is central London, there are bars and restaurants all over the place (although this is a hotel review try Resaurant Carrafini round the corner for excellent pasta in an Italian atmosphere).

The room was a pleasant surprise; a large room, very tastefully decorated with a huge bed. The tiny en-suite bathroom was a bit of a let down, so only 4/5 over all.

When I checked out I was told by the friendly east-european staff that I had had the largest room - ask for Room 5.

I paid (my company paid) GBP180 for a night - no breakfast.

Accommodation 4/5 - tiny bathroom a let down
Location 4/5
Price 5/5 - given the location

  • Liked — Location
  • Tips/Secrets — Ask for room 5 - it's the largest.
  • Stayed September 2006, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed March 22, 2006

We stayed here for the mid term break,and the children loved it.We immediately felt relaxed with our cheery welcome from"Vivi", even though for some strange reason we appeared to be booked into The Gallery Hotel unbeknownst to us,this did not pose a problem.
Lovely Triple room,no noise in Hotel,we were truly sorry to leave,after a bad experience in another Sloane Gardens Hotel in 2005,we know where we will be returning to...
Thankyou to the Willett...we will be back!!

  • Stayed February 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed January 4, 2005

We stayed at this hotel for the two days in the last week of 2004. It had been recommended by a friend and we expected a delightful hotel. Instead we got a microscopic room that we could barely move around in. If you think I'm exaggerating, note that we could only open the bathroom door halfway before it was stopped by the bed! Speaking of the bathroom, it was a gamble on whether or not the toilet would flush. The room had two windows, one of which was covered up, and the other was mostly opaque colored glass (partially broken), so we had no outside view. Our room also filled with smoke when someone downstairs lit up. And we disliked the mammoth climb up several flights of steep stairs.

We moved out quickly to an excellent hotel just a block away, right on Sloane Square. For the same price we got a room twice as large overlooking the square, a sitting room, a flushing toilet, and a lift. We also had got our own teapot so we didn't have to pay 2 quid for tea! We were very happy with our second choice.

Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Willett Hotel

Address: 32 Sloane Gardens | Sloane Square, London SW1W 8DJ, England
Location: United Kingdom > England > London > Victoria
Hotel Style:
#355 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Willett Hotel 4*
Number of rooms: 19
Official Description (provided by the hotel):
Intimate Bed & Breakfast Hotel in Victorian house dating from 1900. ... more   less 
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Also Known As:
Willett Hotel London, England

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