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Best Western Burns Hotel: Traveler Reviews


Best Western Burns Hotel
18-26 Barkston Gardens | Kensington, London SW5 0EN, England
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Traveler Reviews

81% Recommend
3.5 of 5 stars 154 reviews
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not recommended

Best Western Burns Hotel

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2 of 5 stars
BillStickers_7 17 contributions
California
Sep 21, 2004
5/5 found this review helpful

Best Western? Worst Western is more like it, though it pains me to say it. Do yourself a favor and don’t even consider this place. Here’s why: I stayed at the Best Western Burns in Kensington for two nights in September 2004. The single room was very, very small, but that’s to be expected. (The bathroom was so small, in fact, that they couldn’t fit the hair drier inside. It was fixed to the wall of the main room directly above the desk.) The hotel was an easy, though not entirely obvious, walk from the tube and far enough off of busy Earl’s Court Road not to have the traffic noise. The staff was quite friendly and front rooms overlook a park, which can be quite pleasant at least when screaming children are not in it.

However, my non-smoking room smelled strongly of smoke … or maybe it was dust. Frankly, my sense of smell has deteriorated quite a bit and I have a hard time distinguishing the two. Nonetheless, the odor was strong enough to cause my eyes to burn and give me a headache within 20 minutes of checking in. Other problems - no in-room air conditioning, grease-stained and crumb-filled seats in the breakfast area, an uncomfortably hard mattress that left me with a stiff back each morning, a poisoned “Predator pest control” trap (for mice?) between the bed and the wall just a foot or so below where I lay my head at night, extremely squeaky floorboards both in the halls and in the rooms, minor chipping and pealing of the paint and wall paper, a half-used cake of soap leftover in the shower from a previous guest, and someone else’s nail clippings (yuck!) on the stained, faded, threadbare carpet.

If you want to stay in this general area of London, I’d recommend the Holiday Inn, Hilton Olympia, or Hilton Kensington at Holland Park - the latter of which I checked into when I fled the Burns two days into my five day stay.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $186 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Good place to stay

Best Western Burns Hotel

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4 of 5 stars
rspiess 11 contributions
Maryland
Sep 8, 2004
1/1 found this review helpful

Using Tripadvisor, I was able to research several hotels in the London area. I decided to choose this hotel because of the good reviews. Getting to the hotel was very easy using the underground. The closest tube station is about 1 block away. Upon arrival, I was greeted by a very helpful staff. I had arrived about 2 hours early and my room was not ready yet but was given another room right away. The lift is very small but worked great. The room was very small and there is no air conditioner but I was prepared. There was no problem with hot or cold water during my entire stay. The only problem that I had was that the floor creaks very loudly. My room rate included breakfast every morning. The food was prepared very well and the dining area was nice. I would definately stay here again.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay August 2004
  • Member since September 08, 2004
  • I recommend this hotel for Young singles, Older travelers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $186 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
The Burns Hotel is a Good Buy

Best Western Burns Hotel

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4 of 5 stars
JVL 3 contributions
Seattle, WA
Aug 16, 2004
3/3 found this review helpful

My father and I stayed at the Burns Hotel for two nights in early August. We both had single rooms which were well furnished and of satisfactory size. The bathrooms were roomy and equipped with bath tubs. Since this was at a hot time of the year, we requested rooms in the back that didn't get the morning sun. In addition the staff provided fans that were a big help. The breakfast with our room rate was the full English breakfast which was very filling and served in the cheerful air-conditioned diningroom. We booked the hotel through Best Western International and for 49 pounds per room per night with full English breakfast this was a real bargain. The hotel is well located near the Earl's Court tube in addition to being close to many inexpensive eateries.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $186 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Okay..but not in the summer

Best Western Burns Hotel

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2 of 5 stars
A TripAdvisor Member
Chicago, IL
Aug 8, 2004
1/1 found this review helpful

i stayed at the burns this spring (early may) for 5 nights. unfortunately the strength of the pound did not make this a deal. the hotel was a close to the tube and on a nice block. the room was a decent size by european standards but the beds were a terrible; you could feel the cross bars in the mattress. however, the staff was very nice and on the 3 night i was given an extra comforter that was a nice cushion for the bad mattress. fortunately the weather was still very nice, but with no a/c i could not image staying here in warmer weather. the breakfast buffet is pretty good. i don’t think i would return.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $186 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Great Stay at the Burns Hotel!

Best Western Burns Hotel

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4 of 5 stars
A TripAdvisor Member
Placentia, CA
Jun 23, 2004
3/3 found this review helpful

We stayed at the Burns Hotel for six nights in late May-early June and really liked this hotel! We even started calling it "home." A brief warning -- not all rooms are equal size...we had to play "room roulette" for awhile and finally they found us a suitable room! The first one we were shown was the size of a closet (I'm not kidding)! The breakfast was outstanding...in fact, any meals we ate at the hotel were delicious. Loved the quaint bar at the end of the day...only one night was it crowded (well, they need to make money, too!). Yes, the floors creak...not a big problem! The street is quiet and the park across the street made for a pleasant location. Earls Court tube stop just down the street and around the corner. The location had lots of shops and restaurants -- Zizzi (sp?) was great for Italian! Try it! Neighborhood is not an "upscale" area, but a REALLY nice area to stay! I would highly recommend the Burns Hotel and would definitely stay there again (and probably will!).

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $186 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Best Western Burns Hotel Also Known As

Address: 18-26 Barkston Gardens | Kensington, London SW5 0EN, England