The Burns Best Western is in a great location and was perfect for my family and I to get to everywhere we wanted to in London using the Underground system. It's about a three or four-minute walk to Earl's Court station, which is a great station to have as your base as it is well located on both the District and Piccadilly lines. Unfortunately that's pretty much all of the good things that I can say about this hotel. The rooms are small as is typical of London hotels, but also in serious need of renovation. When we arrived the room was tidy and had been cleaned but there was some areas of mold around the windows and in the bathroom - areas that had obviously not been getting cleaned as well as they should have been. The amenities in the room included the usual things that you would expect, (television, coffee / tea making facilities etc.). As we had our one-year old with us we had requested a cot for her to sleep in. They had provided this for us and set it up. There was really only one place where the cot would fit in the room, (at the end of our bed) and this was also under the television which was mounted on a bracket above. Unfortunately, this meant that there were cables running down that my daughter could have gotten a hold of if she stood up in the cot which was obviously not good.
We didn't eat breakfast in the hotel's restaurant, but we had breakfast delivered to the room on the one morning. The breakfast was fine but by no means great. Although kind of sorry looking we had gotten everything that we had asked for apart from milk for our cereal. I would definitely recommend walking down the road to the Blackbird pub for breakfast rather than eating at the hotel. The breakfast we had there was fantastic.
The one evening, my wife went to a show and as she got back late wanted to order something from the room service menu. We found out that the menu in our room was out of date and as such my wife was unable to get what she wanted. There really wasn't much choice on the current menu and what my wife did order they got wrong anyway, so I can't recommend the room service.
We did try to use the hotel's restaurant on the one evening for dinner but when we walked into the restaurant the lights were off and nobody was around. I walked in looking for someone and one of the cooks came out and told me that dinner was being served in the bar only tonight - I thought that this was pretty bad considering we had a one-year old as she needs a high-chair and we wanted to sit at a table, (there were no tables available in the bar). We ended up walking down the road to Nando's and had a good meal there.
There were definitely some flaws in the ways in which the rooms are cleaned at this hotel. We usually leave our plates / cutlery from breakfast room service in the room after we are done in the hopes that they will be removed when the cleaning staff come in to clean the room. I know some people leave their finished tray outside their door so it can be collected by the staff, but I don't like to do that as it clutters the corridors and can get in the way for other guests who are trying to get to their rooms when they arrive. Anyway, when we arrived back to the hotel after our day of sightseeing, we got back only to see that they hadn't removed the breakfast service tray. In fact, they hadn't really cleaned that much at all. In our room all they did was empty the bin and that was it.
In conclusion, this hotel has a great location but is in need of some modernisation and some service upgrades, (for example more choice on the room service menu). The room we stayed in was small, dirty and uncomfortable, but on the plus side the staff were friendly and helpful.
For us, not a pleasurable stay.
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- Also Known As:
- Best Western London
- London Best Western
- Best Western Burns Hotel London, England