The room was a really poor layout. You walk in and have about 1.5 feet on one side of the bed but there is a huge cabinet and a desk crammed in the corner wasting space and not even really usable. There is an old heater at the foot of the bed that our feet literally hit while trying to sleep, would hate if we needed the heat, we would burn! The best is on easy rollers and slipped around some. You had to jump over the bed to get to the window which was a balcony but nailed down so you couldn't open the window/door more than about 2 inches. The bathroom was EXTREMELY uncomfortable. Bump your elbows on a "caution very hot" water piping system while brushing your teeth. No room whatsoever around the toilet. Shower ok but crammed. The mini hall from the door to the bed has an awkward tv hung on the wall that I must have hit my ribs or arms on a dozen times in a couple days. Such a bad place for it. Really not a good layout. Uncomfortable bed too.
The hotel is very old, but that seemed normal around the area. We had to take a tiny elevator half way to the floor 1, yes 1, and then actually had to lug our luggage up another small set of stairs only to go back thanks to misdirection!
We had a few problems with the front staff. When we arrived we noticed a vase of flowers at the front desk. I am deathly allergic to the type of flowers they had and actually had to leave the room to avoid an ER trip. My boyfriend told them the importance of needing to remove them. They said they would be gone immediately. We went to dinner and came back and they were still there. He asked them FOUR times. We were going to leave because it's really a serious reaction. Unbelievable.
We purchased Big Bus Tours from the hotel. They were having trouble with my credit card so I get them a different one. She manually typed it so many times she either didn't know what she was doing or ripped us off because when we got back I had 3 charges on my 2 credit cards and the company doesn't want to refund because the hotel did it.
They had a nice breakfast included. You could have a cold bar with cereal, fruits, breads, and drinks and also a full English Breakfast with hot eggs they way you like them, bacon (American ham), mushrooms, beans, and tomatoes and tea. This way helpful to start the day.
Also, it took a long time to get to the major attractions. It is lose to the Earl's Court Underground Station but we would have liked to be closer so that we didn't have to rely on public transportation every time.
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- Also Known As:
- Best Western London
- London Best Western
- BEST WESTERN Burns Hotel Kensington London, England