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“Excellent location, but that is it” 2 of 5 stars
Review of The Gainsborough Hotel

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The Gainsborough Hotel
4.0 of 5 Hotel   |   7 - 11 Queensberry Place | South Kensington, London SW7 2DL, England (Knightsbridge / South Kensington)   |  
Hotel amenities
Ranked #909 of 1,066 Hotels in London
Birmingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent location, but that is it”
2 of 5 stars Reviewed April 9, 2014

High points on location, but the rest is a disaster and certainly not a 4 star hotel. I booked a deluxe double and was given a "suite" in the basement - could not open the only window and I really wouldn`t open it as it overlooked dusty space where the maintenance team stores unused boards.
The room was clearly dated and it looked dusty and carpets heavily stained. But the worse part was that whenever my neighbors would go to the toilet I could hear them as if they were in my room.
Definitely won`t recommend and certainly won`t book this hotel again.

  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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255 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
Poole, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 3, 2014

Great location for South Kensington. Short walk to museums and RCM. Attractive building and dining room. I like the established, traditional feel. The bedding really needs updating, new pillows and duvets in all rooms instead of blankets (and mattress covers instead of blankets!). As a woman travelling on my own I felt very safe, friendly staff, good value and I will definitely be back.

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  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 20, 2014

£88.00 without breakfast. Ok, its not a huge amount of money for central London. But its enough to expect something decent when Travelodges and the like come in at a similar price, and offer comfort and space. This hotel, while looking smart from the outside, is flogging rooms through LateRooms that fall way below acceptable in 2014. Ours was tiny, ridiculously crammed with a pathetic attempt at a shower room shoehorned into a corner. The bed was aged, creaky and torn. The paintwork was peeling. The only socket to plug in the kettle was too remote to be used with any safety. The room was way too hot and had a view over a concrete recreational ground. The Gainsborough won't give a damn about this bad review as they will have plenty of other mugs forking out to stay in this part of London. Don't be one of them.

  • Stayed February 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 9, 2014

Stayed for 2 nights and chosen for closeness to Royal Albert Hall in view of tube strikes and concert tickets. Booked deluxe twin but on arrival got key for a double. Rang reception and complained to be answered by "you must have booked that". However it was sorted very quickly.
Decor seems somewhat dated and furniture worn. Bathroom needs updating as shower head very small and water went everywhere. Bathroom could do with air vent. TV could also do with updating.
Windows in bedroom and bathroom rattled very badly in the wind and were constantly banging. Problem solved on 2nd evening by using shower cap and sewing kit to insert in gaps!
Staff were friendly and breakfast was sufficient for what we wanted.
Great location for Royal Albert Hall and Natural History Museum with lots of places to eat as well.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eastsound, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 31, 2014

Great location. No question, it's convenient and there are lots of great restaurants right there, and an Underground station a block away. The hotel was not well maintained, the air conditioners were very scary & got very hot, beds were not comfortable, linens were sketchy and not necessarily clean, plumbing was not reliable. Breakfast buffet was adequate but no more. Clearly, some serious money needs to be poured into this establishment. The staff was very friendly and tried to be helpful. However, they were powerless to resolve a reservation problem when their corporate overlords were not available in the evening. Very disappointing. Also, they charged $10/day for wifi, a little less if you paid for a week in advance, and we had to get a new password every 24 hours. Really?! Other than location, I cannot recommend The Gainsborough.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Preston, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 20, 2014

I can honestly say, I cant see any faults with this hotel,
reading the reviews I was hesitant but I have NO regrets,
lovely family and couples hotel! I stayed in on of the better rooms, with 3 other couples,
we had rooms , 112, 114 214 and 107!
this rooms were lovely, mine had a 4 poster bed and a 30 inch plasma!

the best thing about the stay was the buffet breakfast the next morning! never had bacon like it!

and the lad behind the bar was especially polite! just a happy and cheerful hotel!

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed December 29, 2013 via mobile

I recently paid an atronomical price for two nights in a (so called) deluxe suite. I am a man of quite high standards and expect the highest of ettiquette from staff in a four star hotel and based in South Kensington. However i received none of these

I could go on forever with issues with this hotel and room. Its disgusting and i will never return

Was this review helpful? Yes 3
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Gainsborough Hotel

Address: 7 - 11 Queensberry Place | South Kensington, London SW7 2DL, England
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Amenities:
Bar / Lounge Free Breakfast Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#362 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Gainsborough Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
Imagine an English country home magically whisked to the most exclusive London borough, and you have The Gainsborough. Named after the celebrated artist, The Gainsborough combines the attractive style of bygone days with an easy informality. To stay here is to enjoy London of fashionable South Kensington, Harrods, the restaurants and antique markets, pubs and delightful backwaters of Chelsea and Knightsbridge. You are at the heart of the capital's culture too with great museums - Science, Natural History, the Victoria & Albert - nearby; and for music lovers, the glorious Royal Albert Hall is just minutes away. The well-stocked lounge bar is the spot for a leisurely drink or a snack from the light menu. With 24-hour room service, butlers on immediate call and a reception ever ready to meet your needs, nothing is too much for our attentive staff. ... more   less 
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Also Known As:
Gainsborough Hotel London
The Gainsborough Hotel London, England

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