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“Excellent!!!” 5 of 5 stars
Review of Egerton House Hotel

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Egerton House Hotel
5.0 of 5 Hotel   |   17-19 Egerton Terrace, Knightsbridge, London SW3 2BX, England (Knightsbridge / South Kensington)   |  
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Hotel amenities
Special Offer
Free Breakfast!
Ranked #3 of 1,073 hotels in London
Rochester, Minnesota
2 reviews
2 helpful votes 2 helpful votes
“Excellent!!!”
5 of 5 stars Reviewed June 6, 2014

The trip to London was for our anniversary. Our stay at Egerton House Hotel in the Victoria & Albert suite couldn't have been better. The staff were very friendly and helpful. The accommodations are luxurious and the location is great!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, June 11, 2014
Dear Guest,

Thank you for your review on the site following your stay with us in May and I am delighted that you felt that your stay could not be better and that you enjoyed your Anniversary with us. I am thrilled that you enjoyed The Victoria & Albert suite and that the staff were helpful and friendly and I do hope that we will have the pleasure of welcoming you back on a future visit

Please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,

Michelle Devlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 5, 2014

The whole aim of this 1 night stay at the Egerton House Hotel was to have a break away from it all and I find it hard to imagine that we could have chosen a better place.
I've entitled this review 'people make the place' because that's absolutely the case here; from the moment of first contact to the moment we said goodbye I was struck by how how kind and generous everybody was. The best example I can give here to illustrate this is that, by prior agreement, we brought along our dog who was welcomed into the hotel as warmly as we were! Awaiting us in the Victoria & Albert Suite (to which we had been upgraded from a studio suite) were a dog bed and food and water bowls, a little toy was brought for her and we were assured that staff were happy to look after her if we wanted to go out.
We enjoyed afternoon tea in the drawing room - sampling some unusual teas along with excellent sandwiches and cakes and we took our evening meal and breakfast in the lounge area of our suite, although we were assured that we were welcome to bring our dog with us to the breakfast room.
We were very comfortable in our suite, enjoying a great night's sleep. The bathroom was well stocked with lovely toiletries, fluffy towels and robes - we really couldn't have asked for anything more. Ahead of arrival, we had been sent a guest preference form on which we could indicate any extras we wanted awaiting us. In addition to this, we had all the usual amenities like coffee and tea making facilities, a mini bar, a room safe and on top of all that we had access to a small terrace (although the rain prevented us sitting outside!).
For extra peace of mind we arranged for our car to be parked at a nearby car park, so we didn't have any worries about feeding the parking meter but the Egerton House Hotel is superbly located - central, but not on a noisy street with loads of shops and attractions close by.
There was really so much that the Egerton House Hotel offered that meant guests can make the best use of their time in enjoying themselves, from arranging spa treatments to walking the dog!
We'd recommend Egerton House Hotel for a luxurious treat whether it's afternoon tea or a break away from everyday stress.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, June 12, 2014
Dear Guest,

Thank you so much for your lovely review on the site following your short stay with us recently and I am thrilled that you felt that you could not have chosen a better place. It was our great pleasure taking care of you both and our feline friend whom everyone fell in love with. We are a very pet friendly hotel and want to give them a memorable stay too so we try to think of their needs also. I am delighted that you enjoyed your upgrade to the Victoria & Albert suite. It is very beautiful.

Afternoon tea is also very special with a varied selection of teas and delicious sandwiches and I am also glad that you enjoyed your evening meal as well as breakfast in the comfort of your suite. It is so relaxing and the suite is very comfortable, cosy and conducive to a goods nights sleep. I am delighted that you appreciated the amenities we provide , we do try to think of everything. We were also very happy to park your car in the nearby giving you peace of mind while you relaxed and enjoyed your special short time with us.

I have passed your very kind feedback to all the team who appreciate your time and we do hope that we will have the pleasure of welcoming you back to the hotel on a future visit

Please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,
Michelle Devlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodland Hills, Calif
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2014

We recently enjoyed an all to short stay at the Egerton House Hotel inLondon The hotel is a small, but classic boutique hotel. Class, luxury and outstanding service best describe the property. We have never been treated with more care and kindness. The service and staff were marvelous, beyond outstanding. The location is perfect, in a beautiful neighborhood, close to transportation and favored sites. We enjoyed afternoon tea, martinis in the evening and walks to Harrods and The Victoria and Albert Museum. Our stay was very special and we can't wait to return. Shop for specials and packages on their web site. Would certainly recommend this hotel to anyone traveling to London.

Room Tip: Ask for room on a higher floor with a view of the rear garden
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, June 11, 2014
Dear Guest,

Thank you for your review on The Egerton House Hotel following you recent visit with us and I am delighted that you had an enjoyable stay with us. We are a small classic boutique hotel in a very prime location and indeed a beautiful neighbourhood, close to the iconic shops on Brompton Road as well as some wonderful restaurants. I am delighted that you managed to enjoy afternoon tea with us as well our signature martini. Thank you for your kind words about the service and staff which I have passed to everyone and thank you also for your recommendation.

We do hope that we will have the pleasure of welcoming you back to the hotel on a future visit and please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,

Michelle Devlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, SC
Top Contributor
104 reviews 104 reviews
22 hotel reviews
Reviews in 37 cities Reviews in 37 cities
171 helpful votes 171 helpful votes
5 of 5 stars Reviewed May 27, 2014

Having stayed at the Egerton House a number of times and raved about it here on TripAdvisor, there is little for me to add to my earlier praise of the prime location, the gorgeous and elegant decor, and the extraordinary service from everyone involved in this luxury boutique hotel. But I do want to update those reviews by saying that this continues to be the best hotel I have ever enjoyed in over 50 years of international travel at all comfort levels. (I shudder to recall the hostels of my student days, but with maturity has come many upscale pleasures.) The Egerton House sets the standards for impeccable service. As one reviewer said, you are as likely to have the very personable manager take your luggage and show you to your room as you are to have one of the young men at the desk. The staff has clearly been trained to look for ways to be of assistance beyond the norm. 'Chocolates on the pillow' with evening turn-down is not quite enough for these folks--they observed that we liked to play cards in the lounge, so one night we found two decks of London playing cards on our pillows instead. That's the kiind of attention to detail that is the hallmark of the Egerton.

I've never been to a hotel where there was a stronger sense of warm camaraderie within the staff and the 'family of guests.' They always welcome us "back home" and we feel it is genuine, not rote.

Granted, with the age of the building, as another reviewer pointed out, I might wish for more outlets for the plethora of digital gadgets we all travel with now, but that is a small price to pay for the beauty and service of every detail at this top-notch hotel. Anyway, if you need another outlet, I have no doubt that someone would be happy to recharge your iPad and return it to you with a smile. Just ask and you shall receive at the Egerton.

Room Tip: Each room is individually decorated. Look at photos on the website for the one that appeals most.
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, June 11, 2014
Dear Guest,

My I first say thank you for your continued support of The Egerton House Hotel and it is our great pleasure to welcome you back each time. It is an accolade in itself that you return time after time and that you feel this is the best hotel that you have ever stayed in 50 years. Thank you also for taking the time to post your very kind continuous reviews on the site which are greatly appreciated. We are all very hands on at The Egerton and have a great team spirit, each and everyone is happy to assist with anything from bags to restaurant or any other requests guests may have to make their stay more memorable. Attention to detail is indeed our hallmark and we are always looking for unique ideas to surprise our guests so I am thrilled you appreciate your playing cards and I hope that each time you see them they bring you fond memories of your “home away from home”.

The Egerton has been around for a while and indeed some guests may feel that the rooms lack the amount of outlets that they need but we will always endeavour to come up with a solution if this is the situation and as you said if you ask you shall receive. Our motto “No request to large, no detail too small”

We are looking forward to seeing you later this year and in the meantime please do not hesitate to contact us if we can be of assistance.

Warm regards,

Michelle Devlin
General Manager
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Cheltenham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 24, 2014 via mobile

Were only here for a weekend away to catch the last week of We Will Rock You before it closes. This hotel is right up there with the best in the world.
We have been to a few and do know the difference.

Small, intimate and perfect staff - all of them. You are just as likely to get the hotel manager deliver your bags as the porter. Do come here as an antidote to the big impersonal hotels that you all to often find (even 5 star ones).

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, June 11, 2014
Dear Guest,

Thank you so much for your kind comments about the Egerton House Hotel and how delightful to hear that you felt that we were right up there with the best in the world. We certainly work hard to achieve this and it is rewarding and reassuring to receive such comments as yours. We are small and intimate and do have a very dedicated team who want to make your stay memorable to I am thrilled that we did this for you.

I do hope that we will have pleasure of welcoming you back on a future visit and please do not hesitate to contact us if we can be of any further assistance.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
135 reviews 135 reviews
44 hotel reviews
Reviews in 71 cities Reviews in 71 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed May 20, 2014

Fabulous small hotel in the centre of Knightsbridge and close to all amenities and transport. An old mansion house it is very elegant and comfortable. Rooms are well appointed and the beds very comfortable. Staff extremely polite and helpful and make your stay a very special experience. I have stayed at many hotels in London over the years with some a little more expensive than this one, but here the quality really shines through. Just short of £300 per room for a night is a lot to pay for a hotel but you don't mind so much when you get such good quality. Having said that, for that price I think a normal person would expect to have breakfast included, not to be charged an additional £23 per person. The Vienna Cafe around the corner in Knightsbridge provides good coffee and cakes for a fraction of the price.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, June 11, 2014
Dear Guest,

Thank you so much for taking the time to leave your feedback on the site following your recent stay with us and I am thrilled that you had a very special experience. The Egerton is an old town house built circa 1820 and it very elegant and comfortable, the rooms are indeed very well appointed and each room very individual. I am delighted that you appreciated the helpful team and that they made your stay a very special experience and I have passed your kind word to everyone. We do have breakfast inclusive rates on our website which make it better value so please do not hesitate to contact us if you plan on returning and we will assist with your booking.

Thank you once again for kind comments and we hope we will see you very soon.

Warm regards,

Michelle Devlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
98 reviews 98 reviews
18 hotel reviews
Reviews in 40 cities Reviews in 40 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 17, 2014

This hotel is just great! Small, stylish, very nicely maintained and furnished and perfectly located in the heart of London. All the rooms are different and the bar at the ground floor has a very charming bar man offering the "best martinis in town". The staff is very helpful and the rooms are just perfect. Nothing to complain about.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, May 21, 2014
Dear Guest,

I am so thrilled that you think the Egerton is just great, small and stylish and thank you for sharing your feedback with us. We are very centrally located on a quiet street in the hearth of London. The rooms are indeed all very individual with no two decorated the same and the bar is very special with Antonio at the helm.

I have passed your king words to all the team who appreciate it and we do hope that we will have the pleasure of welcoming you back in the not too distant future.

Please do not hesitate to contact me if I can be of assistance at any time.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Egerton House Hotel

Address: 17-19 Egerton Terrace, Knightsbridge, London SW3 2BX, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in London
#3 Luxury Hotel in London
#10 Family Hotel in London
#38 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Egerton House Hotel 5*
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Also Known As:
Egerton Hotel London
Egerton House Hotel London, England

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