We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“An oasis of calm in the London hubub” 5 of 5 stars
Review of Egerton House Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Egerton House Hotel to your Saves list
Egerton House Hotel
5.0 of 5 Hotel   |   17-19 Egerton Terrace, Knightsbridge, London SW3 2BX, England (Knightsbridge / South Kensington)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
3 night for 2
Ranked #1 of 1,065 Hotels in London
UK
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
Reviews in 30 cities Reviews in 30 cities
55 helpful votes 55 helpful votes
“An oasis of calm in the London hubub”
5 of 5 stars Reviewed January 23, 2013

Located in a residential Knightsbridge street, about a 10min walk from a couple of tube stations, and near to many of the museum and shopping areas, the Egerton House Hotel is well placed a base to operate from if you’re visiting London.

Reception area is quite small and can get very congested during check in/out times and there seems to be scant space for left luggage. Oddly, if you book via their website you're asked to supply the time you expect to arrive/depart yet this doesn't seem to be taken into account when you arrive at the hotel. So we turned up at 1pm as indicated when booking only to be told the room was still being prepared. Not a great issue, as we were going to dump the bags and head out to get a bite to eat, but why ask if you're not going to make use if the info? They also offered a complimentary drink in the drawing room, and the opportunity to relax and take the weight of our feet, sip champagne, and then head off for food was nice way to begin a relaxing few days.

The queen room we had overlooked the private garden for the surrounding residential properties and there was next to no noise to be heard from the surrounding streets - in fact, the creaky stairs up to the first floor were probably the loudest thing we could hear. There was a slight draft through the sash windows, but the heavy drapes dealt with it effectively. The room was well decorated, but if truth be told, there was probably a couple of pieces of furniture too much for the size of the room - manoeuvring around the bed was a little difficult until we moved a small table to a corner of the room and blocked the minibar (not a great issue). The bed was comfortable, the small sofa in the bad window good to sit on, and there was plenty of storage space. The bathroom was well appointment with a good selection of complimentary toiletries although the blue night light was a little intense (hope it’s not fitted for the same reason they are in night clubs!).

Breakfast takes place in the basement, and as soon as you walk in the room you're welcomed personally - maybe the creaky steps down to the basement are cunningly used to alert staff to your arrival! There is a small continental spread on offer in the room along with an a la carte menu for cooked breakfast. If you opt for the room rate that includes breakfast then you can have either the continental or cooked breakfast unlike other hotels where only the continental is covered. At £30 for a full english, if there are more than 2 of you staying in the room then the B&B rate probably makes sense. The full english is good, as were the eggs benedict, all served with a smile and some good light-hearted conversation. There room holds about 10 tables, so if everyone arrived en masse, then it could get very cosy, however, in the time we were there were never more than four tables occupied at a time.

The bar area is something the hotel makes a great deal of and in the evening Antonio presides over this domain with great charm, never short of humorous conversation, and dispensing Martini with great dexterity - have more than a couple of them and your legs might not obey the commands your head is sending them!

We were staying here for our anniversary, and the evening turndown was accompanies with rose petals, chocolate-dipped strawberries & champagne. A genuinely nice gesture and one that would have come as a complete surprise if we hadn't read about it in previous TA reviews. In many ways it's a shame the gestures this hotel makes for wedding/birthday/anniversaries have been so well documented on TA - maybe the Egerton House Hotel can rise to the challenge of coming up with some new undocumented gestures...

The hotel offers free Wi-Fi access, but you'll need to get an access code from reception. During the connection process this code is tied to the MAC address of the device you're using so if you're traveling with multiple iLapdroidkindleberry devices will have to request a code for each device. Once connected it was stable enough to be usable. If you don't have one and need access to a computer then there is one available on the 4th floor landing. There's no privacy if you're using it, and it's not exactly a business center, but it works perfectly well.

As many other have commented, what sets this hotel apart is how accommodating and friendly the staff are, and nothing seems too much trouble for them. Having stayed at a handful of other, larger, 5* hotels in London the Egerton House Hotel would be our preferred choice in future. If your after a never ending list of hotel spa, bar and restaurants then the larger hotels may be better, but if you want a quiet, relaxing hotel with a good atmosphere and plenty of spa, bar and restaurants within walking distance then this boutique hotel could be difficult to beat - let’s face it, if creaky stairs are the biggest fault you can come up with, there isn't really anything wrong with it!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, February 4, 2013
Dear Guest,

Thank you for your lovely feedback following your stay at The Egerton House Hotel. It is really appreciated. I am delighted that you enjoyed your stay and that you found the hotel well located. Knightsbridge is certainly a lovely area and in close proximity to museums, shops and the West End.

I am sorry to hear that your room was not ready on arrival and we did in fact have the information on your booking but due to high occupancy the night before the room category that you had booked were all occupied. When the guest did check out of your allocated room we put it on priority. But I am delighted to read that you were well looked after and enjoyed a glass of champagne with our compliments.

I am pleased that you liked your queen room over looking the gardens. These are probably our most popular and are amazingly quiet considering our location.
All rooms are decorated to give that feeling of being at home so it is nice to read that everything was to your liking. I appreciate your comments about maybe having a little too much furniture but glad that it not take anything from your experience. Our bathrooms are generously appointed and we do like to provide quality amenities for our guests. The little blue light is for guidance and to save putting on the main light should you need to use the bathroom during the night and without disturbing anyone else.

Also pleased that you enjoyed your breakfast in our dining room and that the food quality was of a good standard. We do have a bell that rings internally in the Butlers Pantry to alert them should they not already be in the dining room that guests have entered. They will then be through to you straight away. On particularly busy days the room can get quite cosy but then we make use of our drawing room.

Antonio is a character and his martini’s are the best. His motto is “Two is not enough and three is too many” I can well imagine that after a few the head and feet are not in coordination but am sure it can also be a lot of fun especially when you only have to go a few steps to your room.

Wi-Fi is complimentary throughout the hotel and each devise does require an individual code. We also have a small desk on the 4th floor for guests who want to skype print or just check e-mails.

I have passed your constructive and kind comments to all the team who take great pride in the level of service they provide to our guests. We appreciate your time in writing this review. And I hope that with your overall experience that we will have the pleasure of welcoming you both back to The Egerton House Hotel on a future visit to London.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

696 reviews from our community

Traveler rating
    631
    53
    8
    3
    1
See reviews for
114
361
51
80
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cambridge
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 23, 2013

The philosophy of this small group of hotels is one of anticipating the guests' needs and then exceeding their expectations - and they succeed brilliantly. This really did feel like coming home, and we relaxed into the environment of cherishing as the front door closed behind us. Truly, nothing was too much trouble. We let the front desk know that my wife would need a strict gluten-free diet and staff went shopping specially for her to provide bread and biscuits and other ingredients. We were utterly reassured that they understood and provided all the special care that is necessary for people with coeliac disease and with none of the huffing and puffing that so often results when we explain what is required. Quite the opposite in fact: they seemed delighted to be able to demonstrate with a practical example of their attention to detail and care. We loved the comfortable room, the spotless bathroom, the Penhaligon's toiletries, the welcoming bar and the knock-out martinis. Leaving was a real wrench, we would much rather have sold up and moved in permanently.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, January 30, 2013
Dear Guest,

What a lovely heading “ Home at last!” . I am thrilled that you felt at home as that is exactly how we want you to feel. Thank you so much for your kind words and taking the time to share them following your stay with us.

Thank you also for letting us know about your wife’s intolerance it is only by providing this information that we can assist in getting products that will suit her diet. We pride ourselves on our attention to detail and I am glad that you appreciated our gesture. Every aspect of our guests stay is important to us and if there is anything we can do to enhance it then consider it done.

So delighted that you loved the room, the bathroom and the wonderful Penhaligon's toiletries and that you experienced Antonio, the cosy bar and his renowned martini’s.

The Egerton is a little home away from home and now that you have found your new home away from home I do hope we will have the pleasure of welcoming you both back in the not too distant future.

Warm regards,

Michelle Devlin,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2013 via mobile

We have family and friends to stay with in the London but will still be tempted to stay here for at least a couple of nights in our trips to the UK going forward.

The staff are very hospitable. We enjoyed the hot chocolates in the drawing room during the day and martinis at the hotel bar before our dinner reservations.

Bala.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, January 30, 2013
Dear Guest,

Thank you for taking the time to leave us a review. I am delighted that you had an enjoyable stay with us and found it hard to leave and I trust that means that you will return to us on a future visit.

We do like to spoil our guests with little treats and the hot chocolate in the drawing is a huge success with everyone and is very welcomed on a cold wintery day.

I am glad you got to experience Antonio’s martini’s as it is an experience in itself. I have passed your kind comments to all the team who really do appreciate it and I hope we will have the pleasure of welcoming you back on your next trip to London.

Warm regards,


Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2013

Our stay at Egerton House Hotel exceeded expectation and expectations were high. One of the best hotel experiences I have had ever. The dedication of the staff and their sincerity in this pursuit was exemplary. The room was superb, location perfect and attention to detail flawless. The team were warm and friendly, anticipating every need without being intrusive. I do hope not too much time elapses before we can return to London to stay at the Egerton again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, January 30, 2013
Dear Guest,

Thank you for your lovely review following you stay with us at The Egerton House Hotel. It is very rewarding to hear we exceeded your expectations and that it was one of the best hotel experiences that you have ever had. What an accolade?

We have a very dedicated team of people who work incredibly hard and who take great pride in consistently offering an exceptional experience to our guests.

I am delighted that you liked your room , our location and above all found our attention to detail flawless.

I have passed your praise to the whole team, who were equally delighted to hear it. It is always wonderful to hear such positive feedback, and it motivates us to work even harder when our high level of service is acknowledged.

I do hope we will have the pleasure of welcoming you back to The Egerton House Hotel in the not too distant future and please do not hesitate to contact us if we can be of assistance with any future bookings.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saffron Walden, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 15, 2013

Stayed for 1 night to celebrate my husbands birthday. Fantastic experience from the welcome glass of champagne, chocolate dipped strawberries, birthday cake, chilled bottle of champagne on ice, scattered rose petals at turndown and scented candles. What more can I say. Exceptional service, first class breakfast. No request is too much. Would definitely recommend. Previous guest at Hotel 41 and fully intend to try more in the Red Carnation collection.

Room Tip: Booked Classic Double and was upgraded to Deluxe Queen, from what I could see all rooms looked fanta...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, January 30, 2013
Dear Guest,

Thank you for taking the time to share your lovely comments on the site and I am thrilled that your husband enjoyed his birthday and his birthday treats and that you both had a memorable stay with us. I am delighted that you appreciated our service, we do take great pride in ensuring that are guests are well looked after and our motto is "No request too large , no detail too small"
I have passed your kind word to all the team who are very greatful.

We do hope we will have the pleasure of welcoming you back to The Egerton House Hotel on a future visit and in the meantime hope you also have a memorable experience at our sister properties.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 11, 2013 via mobile

The hotel is definitely well worth it! It's the type of place you wish you could always afford to stay when you need/want a hotel and it has a 5 star service (the staff was superb at giving suggestions on anything we asked) Our room was clean and comfortable, and the beds felt so good after a day of sightseeing. Would highly recommend this hotel to anyone.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, January 16, 2013
Dear Guest,

Thank you for your feedback on the Egerton House Hotel and I am delighted that you had an enjoyable stay with us. I am very pleased that you recognised the high level of service. We have a very passionate dedicated team who work consistently hard to make sure each and every guest has a memorable stay with us. It is nice to read that you did. I am very pleased to hear that you liked our rooms and found them to be very comfortable.

That said I do hope we will have the pleasure of welcoming you back to The Egerton House Hotel on a future visit.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2013

Egerton House is exactly what it sets out to be, a luxury, super chic, small hotel.
I have stayed here many times and would now not consider staying anywhere else. The service and attention to detail are second to none, you will not be disappointed

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, January 16, 2013
Dear Guest,

Thank you for your very kind words about the Egerton House Hotel and we are delighted that you return time after time and would not consider staying anywhere else while in London. As much-valued guests, your feedback is extremely important to us and it is very rewarding to read that the service and attention to detail are second to none.

We look forward to welcoming you back to the Egerton in the not too distance future and please do not hesitate to contact me if I can be of any assistance with your booking.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Egerton House Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Egerton House Hotel

Address: 17-19 Egerton Terrace, Knightsbridge, London SW3 2BX, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in London
#1 Luxury Hotel in London
#9 Family Hotel in London
#19 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Egerton House Hotel 5*
Number of rooms: 27
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, LondonMarketing.com, Venere, Escapio, getaroom.com, Despegar.com, TripOnline SA, Hotels.com, Travelocity, Agoda, Priceline, Odigeo and Tingo so you can book your Egerton House Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Egerton Hotel London
Egerton House Hotel London, England

Owners: What's your side of the story?

If you own or manage Egerton House Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.