The philosophy of this small group of hotels is one of anticipating the guests' needs and then exceeding their expectations - and they succeed brilliantly. This really did feel like coming home, and we relaxed into the environment of cherishing as the front door closed behind us. Truly, nothing was too much trouble. We let the front desk know that my wife would need a strict gluten-free diet and staff went shopping specially for her to provide bread and biscuits and other ingredients. We were utterly reassured that they understood and provided all the special care that is necessary for people with coeliac disease and with none of the huffing and puffing that so often results when we explain what is required. Quite the opposite in fact: they seemed delighted to be able to demonstrate with a practical example of their attention to detail and care. We loved the comfortable room, the spotless bathroom, the Penhaligon's toiletries, the welcoming bar and the knock-out martinis. Leaving was a real wrench, we would much rather have sold up and moved in permanently.
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- Also Known As:
- Egerton Hotel London
- Egerton House Hotel London, England