In a nutshell the service is very good. the staff have obviously been taught that very well. the wagu burger at dinner was great, the cream tea was divine and the service as i said second to none. Staff were very friendly too. but a couple of disappointments though. and from the reviews i expected perfection. It has a lovely homely feel to it in an excellent location but a few things need improving. i wanted to love it so so much and i probably will return but i would need to see with management that a few things had improved.
sleep - the matresses were very old. i was told they would be replaced this year sometime but it screwed up my sleep. they did offer me to chose another room but all the other matresses were soft too, even in the most expensive suite. we did get upgraded when after 6 rooms i found a matress that was a bit more supportive but the tv didn't work in this room and i love to lay in bed and watch the television and movies. so they gave us another room to use but i had to walk through hallway to get to the other room to sleep cause the matress in the bedroom where the tv was was too soft. anyway its just that for a 5 star hotel this should be perfect. the guy who was helping us has said the tv has broken down before so in a five star it should be replaced and the matresses should be amazing. If i one can't sleep well in a hotel there is no point of being in a hotel and one should be able to get a good rest on a holiday.
Food - on the food i have mixed feelings. the breakfast i had was not very good. it was good for a3/ 4 star but not 5 star quality. i had the full english breakfast and my whole breakfast was very dry, cold and overcooked and at 26 pounds this should be perfect. my husband had the eggs benedict which was very good though. the cream tea was excellent quality and the wagu beef burgers were amazing. On christmas day for lunch we were recommended to go to the chesterfield restaurant in one of egerton's sister properties. the food was not that good and we would never definately return to this restaurant. the service was great but the food didn't justify the 272.00 pounds for 2 people and we only had one drink of alcohol each!!!!!! so most of it was for food.
the bar - the last thing was that when i booked i spoke to the manager who promised me antonio, the main barman and entertainer the hotel gloats about, would be present on the days i booked. when i arrived antonio was not there and although the guy replacing him was nice it just wasn't the same. Antonio is the master of cocktails and a great knowledge and the guy replacing him didn't have the same knowledge. also antonio creates a special atmosphere.
overall as the service and some of the food was very good i want to return but i would have to see a few things improve first. I really wanted it to be a perfect 2.5 days as i rarely get time off of work and needed it to be perfect. for 2 nights and our trip costing 1275 pounds (including chesterfield dinner) it needed to be better for the money.
but do not go to their sister property the chesterfield for food. not 5 star quality.
the hotel is worth a try cause maybe they improved the value by then.
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- Also Known As:
- Egerton Hotel London
- Egerton House Hotel London, England