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“Perfect place and excellent service” 5 of 5 stars
Review of Egerton House Hotel

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Egerton House Hotel
5.0 of 5 Hotel   |   17-19 Egerton Terrace, Knightsbridge, London SW3 2BX, England (Knightsbridge / South Kensington)   |  
Hotel website
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Hotel amenities
Special Offer
Free Breakfast!
Ranked #2 of 1,054 Hotels in London
Ankara
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Perfect place and excellent service”
5 of 5 stars Reviewed November 20, 2012

We stayed for three nights at the Egerton House Hotel and we felt so much "welcome" as soon as we arrived at the the hotel. All through our stay, each of the staff we encountered was very helpful, friendly and polite. Both the lobby and the rooms are furnished in such a tasteful style. The location of the hotel is an another big plus.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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635 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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  • French first
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English first
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 17, 2012

What a great experience we had. The staff. Would go beyond and above what we would ask.
They were so helpful finding us great restaurants, advising us on where to go and how to get there.
The room was tastefully furnished and the bed was one of the best I have slept in years of travel.
The hotel is perfectly located one block south of Bromley road. A 5 minute walk to 3 museums
Harrod's and all shopping areas. We needed a late check out as our flight did not leave until
Late in the evening. That was not problem for the Manager of this hotel. we were able to stay until
6pm which was the time we had to leave for the airport. What else can I say except this hotel
Should be on your A 1 list when traveling to London

Room Tip: Any room on the the second or third floor is great. Very quiet.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne Germany
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 13, 2012

Booked acidentally in this hotel thinking it was another and was pleasantly surprised at just how good this hotel was. The staff were extremely helpful and at such a high level that I have rarely expereinced before and I am staying at a hotel somewhere around the world almost every week. The cleanliness of this hotel can only be described as outstanding and the cooked English breakfast the best ever in my many times staying in London hotels., It is always difficult judging value especially in London where everything seems to be outrageously expensive.
How pleasant it was to stay in this hotel and in the Westbury Dublin within one week both offering me such exceptional service.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, December 4, 2012
Dear Guest,

It was our great pleasure to look after you on your recent visit to The Egerton House Hotel and I am thrilled to read that we did not dissapoint. Our guests experience are very important to us and it is nice to read that you found all aspects of your visit to your satisfaction and above. We do pride ourselves on our high level of service and work extremely hard to ensure every guest goes away feeling like you. This is a huge reward for us. I have passed your comments to all the team who are indeed very grateful.

We do hope we will have the pleasure of welcoming you back to stay with us on a future visit to London.

Warm regards,

Michelle Devlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Caldwell, New Jersey
1 review
5 of 5 stars Reviewed November 12, 2012

A "perfect experience" in every way possible! The hotel is charming and the ENTIRE staff could not be more friendly and accomodating. We look forward to returning soon to The Egerton House Hotel soon...........Richard Vincent and Bettelynn McIlvain

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, December 4, 2012
Dear Richard & Bettelynn,

Thank you so much for your review about The Egerton House and it was our great pleasure to look after you both.

I am delighted that you had a perfect experience with us and I have passed your kind words to al the team.

We look forward to welcoming you both back in the not too distant future.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stroud, Glos
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 11, 2012

This is quite possibly the best hotel I have ever stayed in. If you're looking to stay somewhere where you are not treated like a number then this place is it. They take pride in ensuring their residents have everything they need and they do it in such an easy, non-stuffy way. You really feel special in this place and you don't feel overly fussed on.

We stayed for our anniversary and our room was decorated with flowers and rose petals and candles when we came back from our meal (and a rather late night in the bar). It was a really nice touch.

The bar is great - Antonio is a legend and tries to encourage everyone to have a martini. The mix of guests and regular local visitors really makes you feel like you are part of something really fun and different. We had a really fantastic and fun night, and have not laughed so much in ages.

We were sad to leave, but we'll be back I am sure!!!

Room Tip: All rooms are different - quite small, but this place is cosy.. bigger isn't better!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, December 4, 2012
Dear Guest,

Thank you for taking time to post a review on the site. We are very grateful for your wonderful comments and I have shared them with all my team. What a wonderful accolade that "The Egerton House Hotel is the best hotel you have ever stayed in". We do work incredibly hard to make sure sure that our guests have a memorable stay with us and I am thrilled that we did this for you.

It is lovely to read about your exoerience in the bar. It is exactly as you said. Antonio does encourage everyone to try his martini's and it does make for a fun evening. So I am pleased that you had just that with lot's of laughs.

We look forward to welcoming you back on a future trip to London.

Warm reagrds,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
97 reviews 97 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 1, 2012

The Egerton House Hotel is like an London Club .. Wonderful cocktail / high tea space -- its almost like being in a royals living room . All of the staff are most accommodating , helpful , cheerful in every way . Breakfast is a treat and the servers only want to please .. ( Do not miss breakfast). Antonio , the master bartender will make you a very special martini .. two is my absolute limit. We have been coming to London for 45 years -- and this is our new favorite hotel.

Room Tip: Rooms tend to be small ... try to upgrade.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, December 4, 2012
Dear Guest,

Thank you so much for your lovely review of The Egerton House Hotel and I am delighted to hear that you have been coming to London for 45 years and have finally found your new favourite hotel. I have passed your comments to all my team and especially Antonio who definitely is the master bartender.

We look forward to welcoming you back to the Egerton House Hotel in the not too distant future.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2012

I recently had the great pleasure of experiencing afternoon tea at this beautiful, intimate hotel. The staff were wonderfully attentive and made us feel very special. Tea was divine with a lovely selection of sandwiches, scones and beatiful cakes, pastries and macaroons. we were there for a couple of hours and did not feel rushed or hurried at any time. Staff checked on us to make sure everything was ok and to see if we needed anything else but this was done in a wonderfully unobtrusive way. I would highly recommend afternoon tea at this gem of a hotel,

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Egerton House Hotel, responded to this review, November 12, 2012
Dear Guest,

Thank you for your feedback and wonderful comments about Afternoon Tea at The Egerton House Hotel. I am so pleased to read that you felt it was divine. It is such a lovely experience and I am delighted that you were well looked after. Our staff takes great pride in consistently offering an exceptional experience to our guests and I am so glad we did just that. I have passed your comments to all my team.

We do hope that you will return to The Egerton House Hotel in the future so that we may have the pleasure of serving you again.

Once again our thanks.

Warm regards,

Michelle Devlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Egerton House Hotel

Address: 17-19 Egerton Terrace, Knightsbridge, London SW3 2BX, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in London
#2 Romantic Hotel in London
#10 Family Hotel in London
#39 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Egerton House Hotel 5*
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Also Known As:
Egerton Hotel London
Egerton House Hotel London, England

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