The staff was wonderful and looked over us from our breakfast through the nightly turndown. Mario, Nicoleta and Scott at the front desk arranged our tours and transportation needs with amazing efficiency. Antonio oversaw cocktail hour while making his masterful martinis. Annie the Deputy General Manager/Gem was on top on every situation and personally saw to our comfort level in a new city, paying me the kindness of escorting me and walking me through the purchase of our oyster cards for travel on the tube. Now it just does not get any better than that. My apologies to those I did not mention in this review, I should have learned all your names.
Jeanne and Bob, San Carlos, California
We were in room 16 which was fabulous, lovely furnishing and maintained to perfection. All the room...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 12, 2012
Report response as inappropriate
Thank you so much for taking the time to review The Egerton House Hotel and I am thrilled to hear that you had an enjoyable stay with us and that the staff were wonderful. We do pride ourselves on the high level of service we provide to our guests and I am pleased that we made your stay memorable. Once you arrive at The Egerton it is our great pleasure to assist you with all aspects of your stay and it is great to hear that we did.
I have passed your kind comments to all my team and of course they are thrilled with the recognition. It is very rewarding.
We do hope we will have the pleasure of welcoming you back to The Egerton House Hotel on a future trip to London.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.