I'm so disappointed for several reasons and I keep thinking"Why did I have to have the bad experience, out of all these great reviews?" I was so excited for my stay at Egerton House. I did so much research on London Hotel's. After weeks of fretting I decided on Egerton House. We have stayed at many Hotels ranging form middle of the road to expensive to very expensive. I wanted a small Hotel like Egerton. I wanted the English feel. This Hotel does have that but nothing that stands out. There was nothing I can say that set this Hotel apart or deserved the 5 star reviews. It's the little things that matter. Like...a "Hello, how was your day", "Welcome back, how was dinner" or "Are you enjoying London?" Nothing! You walk in and right past the front desk. There was a young man there several times at night when we arrived. He did not even acknowledge us. But I must say Feray Kalendar was amazing and sweet hearted help. We were booked to go to Paris for a day. I asked Egerton to arrange a car for us. I told them the time of our train and asked what time we should be ready. I made sure to ask again so we were allotted enough time. Our train left at 8:04 am. We were told that a 7:15 car would be here. I was thinking well ok they know better than I. It must only take 10 minutes or so. We arrived at 7:48am. We looked at the board and the 8:04 Paris train said Closed! We were freaking out. We also had no idea where to go or how to get on the train. We were told we needed to run to the help desk. We had no clue where that was. We were finally directed to the appropriate spot. At this point we thought we would just get on the train. No such luck. There was a long security line. It was a mess. After security we ran to the train. We were a sweaty mess. We made it with about 20 seconds to spare. If it was not for a security guard over hearing we were going to miss our train and put us to the front, we would have. We were only going to Paris for the day. So, taking the next train would of lost us another hour. It was not like we were going there for a few days and could take the next train. So, the Hotel needs to give people going to the train station a lot more time. That was ridiculous. We were not pleased at all. We then canceled our return car. Which cost $200.00 USD one way! The rooms are small but very nice. The hotel did nothing special for us like the other reviews I have read. I often wondered why we were different. So many other reviews got Champaign, chocolate covered strawberries, rose petals ect. We were there for our Anniversary and got nothing. Even if people are not there for a (Special reason) it's still nice to come back to your hotel room with a little special something. When they would do turn down service our water was never replenished. Also, instead of adding the treat with coffee, room service would take the one from the day before and put it back. That was odd. We will not come back to Egerton House on our next visit. I just wish they would of been more inviting with us.
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- Also Known As:
- Egerton Hotel London
- Egerton House Hotel London, England