We had a very nice stay at this hotel. The receptionist was extremely friendly and helpful. We arrived early and were able to check into our room straight away. They all made us feel very welcome. The hotel was very clean and comfortable. The lobby and bar are decorated nicely and are very pleasant. The free Wi-Fi is a good service to have. The hotel has modern facilities, but is decorated with an old fashioned charm.

The room was very nice and included all the things that I want in a hotel room - an iron/ironing board, refrigerator, air conditioning, bathrobes, Wi-Fi, blackout drapes, TV and safe. The bed was very large and comfortable, with good quality bedding. The bathroom was very small, but manageable.

The hotel is in an excellent location. There is a good variety of shops and cafes nearby, and it is very close to Gloucester Road tube stop which means the tube can be taken direct to many of the main tourist attractions.

I only experienced two problems during my stay. The first, and most annoying, was that it took a very long time for the water in the shower to heat up. When it did finally heat up, it became extremely hot. It was difficult to adjust to a comfortable warm temperature. It was very much a case of 'all or nothing' with the hot water.

The second problem was that at about 6:30 in the morning, one of the employees would move a large amount of empty glass bottles down the hallway, using cart with a dodgy wheel. This would wake us up, but we were able to fall back to sleep.

I would recommend this hotel to anyone staying in London. My advice would be to book early to get reduced rates, and do not purchase the breakfast as it is really expensive and there are many places locally to eat great food at lower prices.

I am from Dubai and I booked this hotel. well, I should not call it hotel, it is not even a 1 star hotel. The room is really really small. looked like a Jail cell hardly you can move.

I stayed there on 3 July 2012 and it was horrible experience. So my UAE national dont stay there at all. believe me. I will upload the picture of my room so you can see what they offered me. The worse thing is the price I payed almost more than 1300dhs for this rooms!!!

I dont know where is the management mind when they design this room.

My daughter in law and I stayed here during Queen Elizabeth's Diamond Jubilee celebration June 1-6, 2012. I was pleasantly surprised by the large size of the room, black out drapes, refrigerator, free wi-fi. Also the bath was marble and had heated towel racks. It was very close to the tube and bus stop and also had American eateries (KFC, Burger King, Starbucks) around the corner as well as a Boots and Waitrose (grocery store). The staff was always friendly and helpful. I will recommend this hotel to anyone who is going to London.

Had a very pleasant long bank holiday Jubilee weekend here. Was treated excellently by staff and our room was very comfortable and clean. The location was great and with Hyde Park, Thames and a tube stop minutes away, made for a particularly pleasant stay.

Would recommend to friends and family in need of a London hotel