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“A great place to stay” 5 of 5 stars
Review of The Cavendish London

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The Cavendish London
4.0 of 5 Hotel   |   81 Jermyn St | St. James's, London SW1Y 6JF, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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£189* Luxury Winter Break
Ranked #89 of 1,066 Hotels in London
GreenLeadersGold level
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“A great place to stay”
5 of 5 stars Reviewed May 24, 2010

Once again the cavendish lived up to our expectations. It's a great place to retreat to yet it's close the the west end.
I would not stay anywhere else.

    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,145 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (468)
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Edinburgh
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 23, 2010

This hotel is between picadilly and green park tube stops. Its not on the main street, but on a quiteter back street. When i say back street, don't think dimly lit and dodgy. I went with my mum and we felt totally safe coming and going from the hotel. We also had a great nights sleep as the hotel was so quiet at night.
We were totally amazed at the quality and value for money this hotel offered. We arrived expecting to have a warm, noisy, slightly dated room because thats always what we had previously experienced in London in this price range.
What we got was a small, perfectly formed modern room with plasma telly, air con which worked and a bathroom which wouldn't look out of place in a spa!
The staff could not have been any nicer. The service was excellent. We were even stopped by the concierge on leaving the hotel to ask if we wanted him to order us a taxi. The breakfast was great - a wide selection of buffet style items AND you could order other specials from a lovely menu.
We also went for the pre-theatre dinner before going to our show and thought the quality of the food was excellent. 2 courses for around £15.
All in all, this was a great hotel and we'll definitely be heading back there.

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Birmingham, England
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 21, 2010

Just stayed at The Cavendish London on business. Location is perfect - very handy for all West End attractions. Short walk from Piccadilly, theatre land, Regents Street, Green Park, Buckingham Palace etc.. and a very short stroll from Green Park tube. The staff were extremely friendly and helpful and the prices very competitive. I wouldn't hesitate to stay here again, either for business or pleasure.

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 16, 2010

Great location near Buckingham Palace and Piccadily Circus. Not great for us since we were there for work but staff was helpful and nice but you have to pay for everything. Wifi is 15pounds per 24hrs and we wanted to check in early because we arrived early and they made us pay a full day to check in 5 hours early. Check in was very late at 4pm! Nice rooms and are small as all European hotels but nice bathrooms and the rooms were quiet.

  • Stayed May 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Newcastle upon Tyne, United Kingdom
Top Contributor
211 reviews 211 reviews
80 hotel reviews
Reviews in 61 cities Reviews in 61 cities
241 helpful votes 241 helpful votes
4 of 5 stars Reviewed May 8, 2010

I've reviewed this hotel before and given it a pretty good write-up based on price, location and overall standard. We stayed again recently and I am very pleased to say that, pretty much, evereything is as good as we remember it.
It is still on Jermyn Street (of course) and this gives it, just about, the best location in central London - a quiet street just a few yards from - well - everything! It is still clean and efficient with decent rooms, well equipped with a good bathroom, comfortable bed and flat screen TV. The standard rooms remain small but just about manageable. There is still nowehere to plug your iPod in - why?? I still strongly advise ordering breakfast in your room (no extra cost).
Go no further than this hotel if you want a reasonable rate and great location. I just wish you could push the walls back a few inches.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 8, 2010

Hotel good value for location, breakfast and general quality. But beware of "bait and switch"...We arrived at about noon and were told no room was available at our rate but they could provide a "superior" room at 20 pounds add'l per night. We agreed to this since we were so eager to have the room. I asked if we coluld change to the lower priced room we reserved on the second night and was told we could not. This puzzled me until I saw the room...It could not have been smaller...there was nothing "superior" about it. In fact, it was smaller than the "standard" room on a previous visit. I complained and was told that the bathtub made it "superior". I was so angry i asked if we could simply leave the hotel and get back our prepayment. We were told we couldn't but were given a better room.

I believe that if you arrive earlier than the 3 pm check in time there is a very good chance they will try and charge you add'l money for a room that may well be a standard room. This experience soured my visit.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed May 5, 2010

Travellers beware! In this hotel your personal possessions are not safe in your room and anything you have in the room should be photographed and locked away. The male duty manager who was working on Saturday 1st May was unfriendly, unhelpful, rude and ignorant in dealing with property that was taken from our room no.410. We have been in many hotels in cities across the world and this is the first time we have ever experienced anything like this. We will not be back and have advised friends who asked us about this hotel to go to Le Meridien In Piccadilly as its location is just as good. Despite other facilities and staff being good, I cannot recommend here.

  • Stayed April 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CiaranLondon, General Manager at The Cavendish London, responded to this review, May 10, 2010
Thank you for your comments regarding your recent stay and I am sorry that your children's three teddy bears were mislaid. As a parent myself, I am aware of the upset that such an incident can cause. I am delighted, however, that the team took the initiative to replace the lost bears the very next morning and did so in their own time, visiting both The National Gallery and The Imperial War Museum. We do our utmost to exceed guest expectations and I sincerely hope that this helpful and efficient resolution displayed this commitment to you and your family.
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Additional Information about The Cavendish London

Address: 81 Jermyn St | St. James's, London SW1Y 6JF, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in London
#55 Romantic Hotel in London
#73 Luxury Hotel in London
#91 Family Hotel in London
#113 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Cavendish London 4*
Number of rooms: 230
Official Description (provided by the hotel):
Located on prestigious Jermyn Street in the heart of Piccadilly, The Cavendish London offers the ultimate in luxury and convenience for visitors to the UK's Capital, whether for business or for pleasure. In the Edwardian era The Cavendish London, was run by Rosa Lewis the infamous "Duchess of Duke St". Famous throughout London Society for hospitality and cooking, The Cavendish London, continues this tradition today - the attentive staff, variety of facilities and the meticulous care in all the services offered will ensure your stay is as enjoyable as possible. ... more   less 
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Also Known As:
The Cavendish London Hotel London
The Cavendish Hotel London
Cavendish Hotel London
Cavendish London
The Cavendish London England

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