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Sheraton Park Tower: Traveler Reviews

5.0 of 5
101 Knightsbridge, London SW1X 7RN, England (Bayswater / Notting Hill / Lancaster Gate )
Hotel amenities
Sheraton Park Tower
Ranked #266 of 1,081 hotels in London
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397 reviews from our community

Traveler rating
    153
    168
    45
    19
    12
See reviews for
Families
51
 
Couples
126
 
Solo
45
 
Business
107
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sydney, Australia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Good position hotel a bit tired”
3 of 5 stars Reviewed February 2, 2013

Bit like a celebrity thats had too much plastic surgery from the wrong surgeons is what this place feels like. You get the impression that it was great once.
The position is fantastic in the heart of Knightsbridge the food was ok but the service across the board below par for the price we paid. In fact it was below par for a 3 star hotel let alone a Sheraton Tower
It felt understaffed a lot of the time
Of special mention was the 30 pounds I wound up paying for 3 local telephone calls I couldnt believe it ...its a month later and I still cant.
I am an SPG gold member and I will never come back or recommend this place because it was so mediocre for the price.

Room Tip: Choose another hotel
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask jonmak_12 about Sheraton Park Tower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at Sheraton Park Tower, responded to this review
April 5, 2013
Dear Jonmak_12,

Thank you for sharing your review from your recent stay with us at the Park Tower. We appreciate all of our guest’s feedback as it allows us to reflect upon our services and standards with a view to improve all future guests’ experiences. As a five star luxury collection hotel it is our aim to deliver exceptional service and I am sorry to hear that this was not reflected during your stay.

It is even more disappointing that as one of our valued SPG Gold members you would choose not to return to the Park Tower. We would be grateful for the opportunity to welcome you back when you are next in London so we can show you what a stay at the Park Tower should be like. I would like to invite you to contact me directly at andrew.kennedy@luxurycollection.com so I can personally assist you in your arrangements.

Warm regards,

Andrew Kennedy
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Edinburgh
Top Contributor
56 reviews 56 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
“Highly enjoyable evening in the Piano Bar”
4 of 5 stars Reviewed January 31, 2013

Loved our evening in the Piano Bar - started with enjoyable cafe style pianist, then a vocalist/pianist who had a vast songbook and very obligingly fulfilled requests. Service was very personal and attentive. Food and drinks were good. We will be back.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 5 more reviews by Andrew40 for London
Ask Andrew40 about Sheraton Park Tower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at Sheraton Park Tower, responded to this review
February 1, 2013
Dear Andrew40,

Thank you for your sharing your positive comments about your dining experience at our Piano Bar. We were happy to learn of how much you enjoyed the delectable food and drinks as well as the inspiring music played by our pianists.

We were also very happy to hear how impressed you were with the service delivered by our ambassadors. We will be sure to pass along your favourable comments for the rest of the team.

Thank you again for your comments and we look forward to welcoming you back to the Piano Bar and the Park Tower soon.

Warm regards,

Andrew Kennedy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“One of the best in London”
5 of 5 stars Reviewed January 30, 2013 via mobile

A amazingly comfortable hotel with friendly staff and very cozy rooms. The ambience was so positive that I completely settled within the environment from the first day. If you are a Muslims from the middle east, then you would find this hotel better than any other as it caters well to the cultural and religious needs of travelers from the middle east. London is known for small rooms and very european customer experience but the Sheraton park tower at Knightsbridge is certainly one that travelers from the middle east or a Muslim traveller with his family should consider. The surrounding areas are perfect for a good long walk but shopping is a bit expensive there hence it is better to go to Piccadilly and enjoy some good bargains.

Stayed January 2013, traveled on business
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Ask Thakurs about Sheraton Park Tower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at Sheraton Park Tower, responded to this review
February 4, 2013
Dear Thakurs,

It was a pleasure to read your positive review of the Park Tower and to hear that you felt so at home while staying with us. Creating a warm and welcoming atmosphere for our guests is extremely important to us and we were glad to hear this was reflected during your stay. At the Park Tower we pride ourselves on delivering exceptional service to all of our guests and are happy that your experience was reflective of this.

Thank you again for your review and we look forward to welcoming you back to the Park Tower when you are next in London.

Warm regards,

Andrew Kennedy
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Holte, Denmark
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Reliable”
5 of 5 stars Reviewed January 23, 2013

I have stayed at the Sheraton Park Tower many times. It is always a good experience. The rooms are well kept. Getting a an executive room or better give you the views. If you really want the great views book a panoramic room, suite or better. The location is about as good as it gets. Check in staff were as always very helpful when I stayed there a couple of weeks ago.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Frank J for London
Ask Frank J about Sheraton Park Tower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at Sheraton Park Tower, responded to this review
February 4, 2013
Dear Frank J,

Thank you for your wonderful review of the Park Tower. We were delighted to learn of how much you enjoy staying with us and are happy to hear that your interactions with our ambassadors continue to reflect the level of service we aim to deliver to all of our guests. We look forward to welcoming you back when you are next in London.

Warm regards,

Andrew Kennedy
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Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Pleasant Enperience”
5 of 5 stars Reviewed January 21, 2013

Great location near to Harods & Knightsbridge tube station. Our favorite hotel whenever we go to London! Excellent service from friendly & efficient staff who are ever so pleasant & nothing is too much trouble for them no matter how busy they are. We enjoyed very much also the high quality breakfast spread with freshly squeezed orange juice, a good selection of freshly baked pastries & cooked items & even some Arabic breakfast items . The well appointed guest room with uninterrupted wi-fi connectivity makes it our preferred choice of hotel in London. Didn't get a chance to have a meal in the restaurant this trip but over heard in the hotel lift some excellent feedback from some guests who dined there some seafood dish? Will definitely try the restaurant the next time we go there.

Thank you to Tristan Nesbbitt & his team for making our stay such a pleasant one.

From Dato zainal Putih & Datin Jasmine heng (stayed from 22 to 26th December 2012)

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jasmine_Heng about Sheraton Park Tower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewKennedy, Rooms Division Manager at Sheraton Park Tower, responded to this review
February 4, 2013
Dear Jasmine_Heng,

Thank you so much for your glowing review following your recent stay with us. It is always nice to receive such positive feedback from our returning guests. Thank you for making the Park Tower your hotel of choice when in London.

We were happy to hear that you enjoyed our hotels excellent location, beautiful guest rooms and delectable breakfast buffet. However, we were most happy to hear that your interactions with our staff reflected the high level of care and attention we strive to provide to all of our guests. I will certainly share your favourable feedback with all of our hotel team.

During your next stay with us we highly recommend dining at our renowned One-O-One Restaurant. Voted 5th best fish and seafood restaurant in the UK it is a London destination all on its own.

Thank you again for the excellent review and we look forward to welcoming you back again soon.

Warm regards,

Andrew Kennedy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Park Tower

Also Known As:
Sheraton Park Tower Hotel
Sheraton Park Tower Hotel London
Sheraton Park Hotel
Sheraton London
London Sheraton
Sheraton Park Tower London, England
Address: 101 Knightsbridge, London SW1X 7RN, England
Region: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#172 Luxury Hotels in London
#189 Family Hotels in London
#226 Business Hotels in London
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Sheraton Park Tower is located at the heart of London's fashionable Knightsbridge, moments away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Indulge with a meal to remember at our award-winning One-O-One restaurant voted "Best Fish Restaurant" by Harden's Guide. ... more   less 
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Sheraton Park Tower
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