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“Traveller beware!” 1 of 5 stars
Review of West Cromwell Hotel

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West Cromwell Hotel
2.5 of 5 Hotel   |   66 West Cromwell Road | Earls Court, Kensington & Chelsea, London SW5 9QS, England   |  
Hotel amenities
Ranked #909 of 1,065 Hotels in London
Menlo Park, California
1 review
1 helpful vote 1 helpful vote
“Traveller beware!”
1 of 5 stars Reviewed July 20, 2013

Payment upfront with plenty of cancellation fees. Turns out it was due to rooms with either mildew or mold in the bathroom, unswept floors, very basic (folding chairs), no ac, with tv that doesn't work -- and those trying to leave/cancel after seeing their rooms Kids and us were tired so we braved it for the night. Notices posted about additional fees for visitors staying over the night and no hotel liabilty for theft of luggage. Morning breakfast included cold, stale coffee Another guest in the breakfast room said they would gladly pay more to stay elsewhere This ranks as the worst place we have ever stayed in.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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108 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Chester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 20, 2013 via mobile

My wife and daughter spent 4 nights in this awful place this week - NEVER AGAIN!! Please avoid this terrible hotel. It's difficult to know where to start but here goes ... Despite temperatures hitting 30 degrees, there is no air con and no way to cool the room - a bar of chocolate left for half an hour turned to liquid and the conditions were surely illegal!? The free continental breakfast was simply disgusting - they took photographs of the mouldy bread (not a one off but every morning)! just unbelievable!! The 'view' was a brick wall - again you would have to see the photographs to believe it. Cigarette burns on the bed, lights that do not work. A television that you can't turn off the subtitiles! In short this hotel must be similar to spending 4 days hard labour in a third world prison camp! This 'family run hotel' has no idea whatsoever how to run a business and I cannot express how angry I am that my wife & daughter suffered these terrible conditions for a week! I write this help to others avoid the suffering and potential health hazard!

Stayed July 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saltash, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 10, 2013

I wasnt expecting amazing things from this hotel as for London it was fairly cheap (£110 for the night.On entering the foyer my heart sank,the decor is shabby and in desperate need of a lick of paint,the lift is miniscule and when I was shown to my room it was the size of a shoebox.This was a solo visit and being unfamiliar with London I decided to chill and watch my telly,only to find out my tv wasnt working.I asked the guy at reception to take a look to and he told me that all the tvs were down and that someone would be coming in the morn to fix the problem.I then had to pay £5 for wifi which I thought should have been free due to the tv not working.Next time I will definately be paying more for a nicer place!

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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El Jadida, Morocco
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 20, 2013

Recently, I got the opportunity to stay in this hotel. Staff was really very cooperative, location is also nice. Only problem I observed was very small rooms. I must say they utilized each inch of the plot. Lift was there, but starts from 1st Floor. Breakfast was sufficiently well for your day start-up.

Room Tip: If you wana spend a night only without any other facilities, than it is good for you.
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  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Copenhagen, Denmark
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 29, 2013

My friend and I were staying here for four nights while visiting London.
It's our fourth time in London so we have been staying at a lot of different cheap hotels. We just needed a place to sleep, store our suitcases and dress up so we didn't expect much from the hotel, but still we were disappointed.
The caped on the floor had many different stains on it and so had the bedding, the walls were filled with spots that couldn't be identified except from a smeared fly, the bed- and dressing tables were sticky and the freezer-door inside refrigerator were broke so everything we put in the refrigerator froze.
Though ..
The staff was nice and helpful, answering all our questions, giving an extra blanket and calling a taxi. The location is okay. 10 min walk from Earl's court station, a bus stop outside the door, a Tesco just 3 min away. The breakfast were fine, but noting special - two slices of toast each, butter, jelly, ham, cheese and yogurt and toppings, and a pitcher of coffee and tea.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belfast
Top Contributor
80 reviews 80 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed April 27, 2013

A no frills hotel. staff very pleasant and helpful, well located to Olympia exhibition halls, also near to earls court tube station..5 mins walk. Also very large Tesco store 24 hours 2 mins away. iF you are on a budget it is good. Also clean and tidy. Lots of eating paces near by .

Room Tip: trya triple room
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Faro, Portugal
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 17, 2013

I stayed for 3 nights, the first night I had a room at the front of the hotel, it was the worst night's sleep I had ever had. It was like sleeping in the middle of a race track, no double glazing and the room faced onto Cromwell Road. I asked to be moved into a room at the back of the hotel, what a difference, lovely and quiet.

The rooms are small and cosy. The bathrooms are ok, with plenty of shampoo and soap provided, there was a hairdryer, tea and coffee facilities. The sheets and bedding were clean, but the carpets and paintwork were a bit scruffy, and there was a large crack down the wall.

The staff were polite and friendly, and the breakfast was quite adequate

Room Tip: Rooms at the back of the Hotel are very quiet!
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  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Cromwell Hotel

Address: 66 West Cromwell Road | Earls Court, Kensington & Chelsea, London SW5 9QS, England
Location: United Kingdom > England > London
Amenities:
Hotel Style:
Ranked #909 of 1,065 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — West Cromwell Hotel 2.5*
Number of rooms: 22
Reservation Options:
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Also Known As:
West Cromwell London
Hotel West Cromwell
West Cromwell Hotel London, England

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