Please don't book here! Do not waste your money! I called reception and asked to be relocated as first room was filthy and tiny (had booked a 'spacious, newly refurbished room', not a cupboard with a 3/4 bed and a wardrobe where you couldn't open the doors more than half way because the bed was there...). I was told I could transfer rooms providing I went to reception and swapped key cards, no apology. The second room had pubic hair on the toilet seat and again was filthy, stained sheets, filthy windows, An old radiator bracket bent and sticking out of the wall, really sharp edges. I explained all of this to a male staff member, who said it was not his fault. I then spoke to Federica at reception, she said 'that's just our standards'. I had no apology at all, am yet to receive my refund. I said I wanted to speak to the manager and she replied 'he doesn't work weekends, I'm not allowed to call him'. So to sum it up, pubic hair in 'clean' rooms is their standards, staff were very rude and need serious work on their complaint handling skills. Oh and the cleaner needs sacking.
- Official Description (provided by the hotel):
- The Cromwell Crown Hotel London welcomes you to our London hotel We are located in the heart of London, near to all major attractions in London. The Science Museum, Natural History Museum, Royal Albert Hall, Hyde Park, Victoria and Albert museum, The Olympia and earls court exhibition halls. The Knightsbridge shopping stores are also a short walk away. We offer budgeted accommodation; our rates are competitive to the hotels in Kensington area.Please note that the hotel is under renovation and most rooms are newly renovated offering fresh, modern and stylish bathrooms. ... more less
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- Also Known As:
- Cromwell Crown Hotel London, England
- Cromwell Crown London