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The Caesar: Traveler Reviews

4.0 of 5
26-33 Queens Gardens | Hyde Park, Bayswater, London W2 3BE, England
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Hotel amenities
The Caesar
Ranked #296 of 1,081 hotels in London
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882 reviews from our community

Traveler rating
    201
    385
    175
    69
    52
See reviews for
Families
75
 
Couples
245
 
Solo
89
 
Business
124
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
“Let down ...”
3 of 5 stars Reviewed December 2, 2012 via mobile

Firstly I read most reviews on here before booking this hotel, as a lot of people said the rooms are ALOT smaller than the pictures show. The bathrooms in particular are ridiculously small!
The TV in the Delux room we had was a 15" old fashion TV, the living room area was very very cold!
The worst part of our stay was that we has a busy day in Londom, so decided to order room service! We ordered 2 'freshly made' pizzas, we were without doubt served a shop bought pizza which didn't even have the same ingredients as on the menu. Also to top it off it wasn't even cooked, when we complained they didn't deny this and just took it off the bill!
So disappointing, thank god we didn't pay full price!!

  • Stayed December 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Frandixon about The Caesar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at The Caesar, responded to this review
December 5, 2012
Thank you for your review we do value your feedback.

All TV's in the Hotel are 20" flat screen interactive TV's, I am unsure as to what "old" TV means in this case.

There is no mention on the room service menu of "freshly made" Pizza. It is correct that the Pizzas are frozen based with fresh toppings ontop. This is quite standard practice where food items are offered 24 hours. I am however sorry that it did not arrive correctly cooked and did not meet with your expecataions. Your comments will be discussed with the Chef.

It is clear that we did not provide a totally positive experience for you on this occassion, but with your feedback we aim to improve for the future.

Lee Melville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Wonderful Hotel”
4 of 5 stars Reviewed December 1, 2012

My husband and I stayed at The Caesar for 3 nights, and had a great experience. The room was clean and matched the description included on hotel's website. The hotel's location was convenient - close to Kensington Gardens, a short walk from Paddington Station, and within walking distance to numerous restaurants, shopping, and several of the city's attractions. The staff was incredibly helpful and very welcoming. The only thing we didn't care for were the firm mattresses - everything else was great.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Lez73 about The Caesar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at The Caesar, responded to this review
December 5, 2012
I thank you for your comments and I am very pleased that you enjoyed your stay at The Caesar Hotel.

We hope we can welcome you back in the future.

Lee Melville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Excellent stay”
4 of 5 stars Reviewed December 1, 2012

The hotel itself was excellent. Stayed for 3nights. We were upgraded to an executive room as our room was not ready when we arrived at 5pm. The room was large and the bed was very comfy. Decor was modern. Was just a bit puzzled that there was no fridge. Also the design of the shower area seemed a bit strange- there is no shower door so the floor tends to get wet after a shower. But a very pleasant stay overall. Staff were helpful.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask vivgoh about The Caesar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at The Caesar, responded to this review
December 5, 2012
Thank you for taking time to review your recent stay with us.

I am pleased to learn that you enjoyed your stay with us. It is rewarding to receive such feedback.

The showers are designed on a wet room basis and should not flood the room but we will test these again.

We hope you return in the future.

Lee Melville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LONDON
1 review
“10 Days at the Caesar”
4 of 5 stars Reviewed November 29, 2012

My stay would have have been so much better except for the constant noise from the inside of the hotel early in the mornings - doors slamming constanltly and furniture being moved. I have stayed at this hotel 4 times and have never encountered this problem before.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Galahotels.com

Ask MICHAEL E about The Caesar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at The Caesar, responded to this review
December 5, 2012
Thank you for your feedback and for returning to the Hotel.

I am sorry that you encounted noise during your stay. This has been discussed with the Management team and action taken to ensure internal fire doors etc are checked and do not slam.

I hope that the experience will not detur your from staying in the future.

Lee Melville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Great Hotel”
5 of 5 stars Reviewed November 27, 2012

Stayed here at the end of a three week vacation. Great location - close to Paddington Station. Within walking distance to the tub, restaurants, Nottinghill and one of the many beautiful English gardens. Followed the recommendation of the front desk to a great Greek restaurant right down the road. Rooms are clean and modern. We had trouble the first day with WiFi and the staff worked to fix the problem.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
Ask Chulesm about The Caesar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at The Caesar, responded to this review
December 5, 2012
Thank you for taking time to review your stay, I am pleased that you enjoyed your stay with us and hope we can welcome you again soon.

Lee Melville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Caesar

Also Known As:
The Caesar Hotel London
The Caesar Hotel
Caesar Hotel London
Caesar London
The Caesar London, England
Address: 26-33 Queens Gardens | Hyde Park, Bayswater, London W2 3BE, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Wheelchair access
Hotel Style:
#187 Luxury Hotels in London
#210 Business Hotels in London
#234 Family Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Caesar is one of the best lodging options in London. Located in a typical and recently remodelled Victorian building, its peaceful setting in a residential area and proximity to Paddington station and Hyde Park make it the perfect hotel for both leisure and business stays. It also has a charming restaurant and a bar where you can discover a bit about Spanish cuisine. ... more   less 
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The Caesar
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