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“Let down ...” 3 of 5 stars
Review of Hotel The Caesar

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Hotel The Caesar
4.0 of 5 Hotel   |   26 - 33 Queens Gardens | Hyde Park, Bayswater, London W2 3BE, England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel website
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #343 of 1,066 Hotels in London
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Let down ...”
3 of 5 stars Reviewed December 2, 2012 via mobile

Firstly I read most reviews on here before booking this hotel, as a lot of people said the rooms are ALOT smaller than the pictures show. The bathrooms in particular are ridiculously small!
The TV in the Delux room we had was a 15" old fashion TV, the living room area was very very cold!
The worst part of our stay was that we has a busy day in Londom, so decided to order room service! We ordered 2 'freshly made' pizzas, we were without doubt served a shop bought pizza which didn't even have the same ingredients as on the menu. Also to top it off it wasn't even cooked, when we complained they didn't deny this and just took it off the bill!
So disappointing, thank god we didn't pay full price!!

  • Stayed December 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at Hotel The Caesar, responded to this review, December 5, 2012
Thank you for your review we do value your feedback.

All TV's in the Hotel are 20" flat screen interactive TV's, I am unsure as to what "old" TV means in this case.

There is no mention on the room service menu of "freshly made" Pizza. It is correct that the Pizzas are frozen based with fresh toppings ontop. This is quite standard practice where food items are offered 24 hours. I am however sorry that it did not arrive correctly cooked and did not meet with your expecataions. Your comments will be discussed with the Chef.

It is clear that we did not provide a totally positive experience for you on this occassion, but with your feedback we aim to improve for the future.

Lee Melville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,080 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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English first
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2012

My husband and I stayed at The Caesar for 3 nights, and had a great experience. The room was clean and matched the description included on hotel's website. The hotel's location was convenient - close to Kensington Gardens, a short walk from Paddington Station, and within walking distance to numerous restaurants, shopping, and several of the city's attractions. The staff was incredibly helpful and very welcoming. The only thing we didn't care for were the firm mattresses - everything else was great.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at Hotel The Caesar, responded to this review, December 5, 2012
I thank you for your comments and I am very pleased that you enjoyed your stay at The Caesar Hotel.

We hope we can welcome you back in the future.

Lee Melville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 1, 2012

The hotel itself was excellent. Stayed for 3nights. We were upgraded to an executive room as our room was not ready when we arrived at 5pm. The room was large and the bed was very comfy. Decor was modern. Was just a bit puzzled that there was no fridge. Also the design of the shower area seemed a bit strange- there is no shower door so the floor tends to get wet after a shower. But a very pleasant stay overall. Staff were helpful.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at Hotel The Caesar, responded to this review, December 5, 2012
Thank you for taking time to review your recent stay with us.

I am pleased to learn that you enjoyed your stay with us. It is rewarding to receive such feedback.

The showers are designed on a wet room basis and should not flood the room but we will test these again.

We hope you return in the future.

Lee Melville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LONDON
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 29, 2012

My stay would have have been so much better except for the constant noise from the inside of the hotel early in the mornings - doors slamming constanltly and furniture being moved. I have stayed at this hotel 4 times and have never encountered this problem before.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at Hotel The Caesar, responded to this review, December 5, 2012
Thank you for your feedback and for returning to the Hotel.

I am sorry that you encounted noise during your stay. This has been discussed with the Management team and action taken to ensure internal fire doors etc are checked and do not slam.

I hope that the experience will not detur your from staying in the future.

Lee Melville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 27, 2012

Stayed here at the end of a three week vacation. Great location - close to Paddington Station. Within walking distance to the tub, restaurants, Nottinghill and one of the many beautiful English gardens. Followed the recommendation of the front desk to a great Greek restaurant right down the road. Rooms are clean and modern. We had trouble the first day with WiFi and the staff worked to fix the problem.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at Hotel The Caesar, responded to this review, December 5, 2012
Thank you for taking time to review your stay, I am pleased that you enjoyed your stay with us and hope we can welcome you again soon.

Lee Melville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reykjavi­k, Iceland
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 26, 2012

We stayed here for three nights in November (10-13th). We took the Heathrow Express and took a nice walk from Paddington station, just about 10 minutes. We were able to check in right away and got a room on the 3rd floor with a view to Queens Gardens.
Our room was very clean and we could open the window all the way. All the facilities at the hotel were very nice, loved the hard wood floors! Breakfast is a bit expensive, but you can walk about 5 minutes and find many shops like Tesco Express and Sainsbury's for much less.

Hyde park is just 2 minutes away and we even took a nice walk to and from Oxford street. The neighborhood is very quiet as well.

The staff was also very helpful and assisted us with reservations at a restaurant during our stay.

The only down side is the same as with many hotels in London,The room was on the smaller side which is not too bad if you do not have large suitcases, the bathroom was however tiny and not very easy to close the door without some extra effort. My spouse said the room could have been more soundproof if they would close the gap between the door and floor facing the hall.

Overall I would recommend this hotel to anyone who wants a nice stay in London and not to far from the center.

Room Tip: Ask for a view to Queens gardens and avoid rooms close to the elevators.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at Hotel The Caesar, responded to this review, December 5, 2012
Thank you for your review, we value you taking the time to leave feedback.

I am pleased that you enjoyed your stay with us and hope that we can welcome you back again in the future.

Lee Melville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hartford, Connecticut
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 25, 2012

To me, the most important requisite of a hotel room is that it not have a depressing, outdated look or feel (i.e., dated carpet, sad furnishings, polyester bedspread) that makes one uncomfortable and not want to be in the room. So I was very happy with our 2 night stay at The Caesar as the room was updated and modern: clean wood laminate floors, wall-mounted flat screen TV, white cotton washable duvet covers, stylish bathroom tiles. The bed was comfy; the room's temperature could be controlled with its own radiator and the windows opened; WiFi is now free.

We stayed in an "executive" room that was a good size and not at all claustrophobic-feeling. The bathroom was spacious. My brother stayed in a standard double and admitted that it was small and that he would have started to feel confined if staying for more than a few nights. His room's bathroom was tight and the double bed took up most of the room, with only a few feet clearance to the wall from the end of the bed. He was still very pleased with the room and would definitely stay at the Caesar again. I would as well. I can't find any fault with this hotel and would definitely recommend it.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at Hotel The Caesar, responded to this review, November 27, 2012
It was a pleasure to read your review and I am pleased that you enjoyed your stay with us.

I hope we can welcome you back again in the future.

Lee Melville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel The Caesar

Address: 26 - 33 Queens Gardens | Hyde Park, Bayswater, London W2 3BE, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#205 Family Hotel in London
#229 Luxury Hotel in London
#265 Business Hotel in London
#321 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel The Caesar 4*
Number of rooms: 140
Official Description (provided by the hotel):
The Caesar is one of the best lodging options in London. Located in a typical and recently remodelled Victorian building, its peaceful setting in a residential area and proximity to Paddington station and Hyde Park make it the perfect hotel for both leisure and business stays. It also has a charming restaurant and a bar where you can discover a bit about Spanish cuisine. ... more   less 
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Also Known As:
The Caesar Hotel London
Caesar Hotel London
Caesar London
Hotel The Caesar London, England

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