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The Caesar: Traveler Reviews

4.0 of 5
26-33 Queens Gardens | Hyde Park, Bayswater, London W2 3BE, England
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The Caesar
Ranked #310 of 1,077 hotels in London
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891 reviews from our community

Traveler rating
    202
    390
    177
    70
    52
See reviews for
Families
76
 
Couples
247
 
Solo
88
 
Business
126
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
California
Top Contributor
52 reviews 52 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
“Great location, outstanding staff, beautiful room”
5 of 5 stars Reviewed November 15, 2012

I read many reviews on the hotel (some good, some not), so I wasn't sure what I would find. Well we got there and found that Expedia messed up our reservation (long story- no fault of the hotel's at all). We needed to wait in the lobby until my assistant straightened things out with Expedia from our office in California, so we wouldn't be billed twice (another long story). Suffice to say, the staff were cordial and polite in dealing with everything- assured us that they would provide us with a room, regardless of whether or not we got the Expedia booking sorted- or if we booked with them directly. No pressure- they even talked to Expedia by phone to try to help straighten out Expedia's mistake. They felt sorry for us having to wait so long and gave us an upgraded room, which was just heavenly. The hotel is very tastefully decorated and our room was very quiet. We came from Heathrow and I usually just take the Tube, but decided to take the Heathrow Express train to Paddington, and I'm glad we did. We had lots of bags since we were in England for a trade show, so I decided to "splurge" for a cab from Paddington which, even during rush hour was only 6 pounds. Love the location and the neighborhood. Great architecture. Will definitely re-book this hotel again (and I don't say that often), even if I get a smaller room. Highly recommend.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at The Caesar, responded to this review
November 21, 2012
Thank you so much for your review, I am so pleased that you enjoyed your stay and found the services of our staff helpful and sorted out any problems that you encounted with your booking.

At The Caesar we strive to acheive the best possible levels of customer care and service so it is always rewarding to hear this kind of good feedback.

We hope that we can welcome you in the future.

Lee Melville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Most recommended”
5 of 5 stars Reviewed November 6, 2012 via mobile

The hotel is located near Bayswater main shop road. Very quite location. Staff very friendly and ready to go that extra mile for you. Comfortable beds, breakfast will satisfy all wishes. Will definitely return.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at The Caesar, responded to this review
November 21, 2012
Thank you for your review and excellent score, we do value your feedback and I am pleased that you enjoyed your stay with us.

Lee Melville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Convenient and helpful staff”
4 of 5 stars Reviewed November 6, 2012

A very well situated hotel. Close to the underground stations and convenience stores and restaurants. The staff are very helpful and friendly. The hotel is clean with a modern feel. We had breakfast once in the hotel and it was very good. I would recommend the hotel.

Room Tip: We had an Executive Double room which was spacious for London.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at The Caesar, responded to this review
November 21, 2012
Thank you for taking time to leabe a review on your stay, all feedback is greatly valued by us.

It is great to learn that you enjoyed your stay with us and hope that you will return in the future.

Lee Melville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Average”
3 of 5 stars Reviewed November 5, 2012

Overall, it was a fine place to stay. I was here on business and my goal was to get in and out each day. The distance to Paddington is certainly an advantage - unless it is raining and dark - and then it felt rather far away.

The rooms are interesting. I was in one of the 2 level rooms and I can tell you that whoever does the marketing for this hotel should get a raise. The pictures make this room look substantially larger than they are. On the positive side, they are appealing to look at and certainly clean. The staff was friendly - no complaints at all there.

So overall: The room was clean, decent size, not the size of the pictures on the website - still a good size. Decorations were nice. Location was okay. Staff was fine. In essence: Average.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at The Caesar, responded to this review
November 21, 2012
Thank you for your review of which we value your feedback.

I am a little confused at the use of the word "average" as you seem happy with all our standards apart from the photos on our website, this surley makes us more than average?

That aside, I am pleased that you enjoyed your stay and hope that we can welcome you again.

Lee Melville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lahti, Finland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Excellent stay once again”
5 of 5 stars Reviewed November 5, 2012

We stayed at the Caesar for the third time. Our stay was excellent once again. The hotel has improved its services and now offers wifi for free - perfect. Now we don't need to worry if we have to get some work done during our trips to London.

Before travelling, we sent them an email that we'd like to have the same room as before if possible and gave the room number. Actually, we accidentally gave the wrong room number, but apparently they had checked our records because we got a room right next to our old room - maybe the old room wasn't available. Anyway, good service, and the room we got this time was as good as the old one, so no complaints there.

Room Tip: I would recommend a room at the end of a corridor (or at least not close to the lifts) and facing Qu...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaesarGM, General Manager at The Caesar, responded to this review
November 21, 2012
It is so pleasing to read reviews like this from repeat guests and I am delighted that you enjoyed your stay with us once more.

I believe that our staff are our greatest assett and I pleased that they went out of there way to try and provide your room request.

We look forward to your stay with us again in the future.

Lee Melville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Caesar

Also Known As:
The Caesar Hotel
The Caesar Hotel London
Caesar Hotel London
Caesar London
The Caesar London, England
Address: 26-33 Queens Gardens | Hyde Park, Bayswater, London W2 3BE, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Wheelchair access
Hotel Style:
#194 Luxury Hotels in London
#210 Business Hotels in London
#222 Family Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Caesar is one of the best lodging options in London. Located in a typical and recently remodelled Victorian building, its peaceful setting in a residential area and proximity to Paddington station and Hyde Park make it the perfect hotel for both leisure and business stays. It also has a charming restaurant and a bar where you can discover a bit about Spanish cuisine. ... more   less 
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The Caesar
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