The Caesar certainly set a new record: I have been travelling all over the globe for the past 32 years, but this was the smallest hotel room I have ever stayed in! And it was very very basic and slightly smelly! I should have known something was wrong when I did not even get a reply from the hotel to my two e-mails in which I specifically asked for a quiet room and for a room that was not a shoebox size. I was shocked when I arrived in the room and went straight back to reception, asking for a bigger room. The one I got was so tiny I could not even put my suitcase anywhere. Well, yes, ON the bed! But where would I sleep?? Anyway, reception assigned me a slightly bigger room (only by a few square inches, but I could just put my suitcase down!)....right beside an elevator! Once more, back to reception! They told me they did not have any other rooms. I explained to them about the fact that the room was really very very small and said "But this is supposed to be a 4 star hotel!" I could not believe the reply I got! The staff member told me that single rooms in London are always small! And basically said that the 4 stars did not apply to single rooms. Oh???? So apparently a totally different set of rules applies to single rooms??? As long as the rest is OK, single rooms can be small and grotty??? The hotel room reminded me of youth hostels where I stayed when I was a student. As far as I'm concerned The Caesar is NOT a 4-star hotel, not even a 3-star hotel! A hotel room that is much too small, very basic (no minibar, no Kleenex, no iron and ironing board, no frills or extras whatsoever). The hotel also says it's 5 minutes from Paddington. Maybe by car or when you jog/run, but a tourist with luggage tends not to do that. It's about 12-13 minutes' walk to Paddington. I stayed here for 3 nights, will be back in London in August 2013, but have already booked a different hotel. There is just no way I will ever stay here again!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review, although I am sorry that it is not a positive one. We take all feedback very serioulsy and I am sorry that we did not meet with your expecatations on this occassion.
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The Caesar Hotel is a 4 star Hotel and is also awarded a silver award for outstanding service and hospitality, one of only 8 Hotel in London. Of course this standard applies to single rooms and if you were told this was not the case, I am sorry. Our team will now be re-trained on this matter.
Some of our single rooms are very compact, as a grade 2 listed building we do have some constraints on what we can do with the building. We do have larger rooms but obviouly single rooms are our smallest rooms.
We are very well located for Paddington and a walk of 5-10 minutes is the average, but of course it depends on the person.
I would love to be able to change your opion on our Hotel and would ask you to contact me directly (email@example.com) where I would be happy to offer a discount on a future stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.