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“To be avoided.” 1 of 5 stars
Review of Bentinck House Hotel

Bentinck House Hotel
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Bentinck House Hotel
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20 Bentinck St, London W1M 5RL, England (Marylebone)   |  
Hotel amenities
Ranked #927 of 1,049 Hotels in London
Suffolk Traveller
1 review
1 helpful vote 1 helpful vote
“To be avoided.”
1 of 5 stars Reviewed April 2, 2007

20 Bentinck St. London W1 is to be avoided. The hotel bears no relationship to the facilities, service and food advertised on their website. No coffee/tea in rooms, only toast or cereal for breakfast. Dingy rooms and scruffy - mould in the tiles - bathrooms with no soap and only handtowels. The only saving grace was that the beds were clean.

  • Liked — Nothing
  • Disliked — Everything (except the clean beds)
  • Stayed March 2007, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    1 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Date | Rating
  • English first
  • German first
  • Any
English first
A TripAdvisor Member
1 of 5 stars Reviewed June 5, 2006

Absolutely disgusting, unfriendly, unhelpful staff, filthy rooms, facilities definitely not as advertised! Avoid!

Stayed June 2006
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Washington
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 29, 2005

We booked this hotel through the accomodations kiosk at a train station. When we got there, the desk clerk was pleasant and we headed up to our room. The room was FILTHY!!! There was blood on the bedspread, ciagarette burns all over the bedding, the TV dial was held on by a hairpin and the bathroom was moldy with pipes all over. The sheets had not been changed and the carpet looked like it had never been cleaned. We went back downstairs and tried to pleasantly say that this wasn't going to work for us, and the clerk did a Jekyl-Hyde act. She became surly and refused to give us our money back. We had to go through the accomodation kiosk again who had success on our behalf. You'd think a dump like this would at least be cheap but they charged $150 American. I have travelled extensively and this was the worst hotel I have ever seen.

  • Stayed July 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed October 15, 2005

We booked the Bentinck House Hotel, 20 Bentinck Street, London over the telephone because it was close to The Heart Hospital which we had to go to. The hotels own web page said there were tea and coffee facilities and hairdryer in the rooms. There were none. We requested a non smoking room. It stank of smoke and there was an ash tray in the room. The worst of all was that it was disgusting. It did not look as if it had been cleaned in months. There were broken electrical sockets that were showing live wires. There was an oil filled heater in the room but the power to it was turned off. The carpets were so dirty we could only walk on them in our shoes. We arrived at 9.45pm and when we went back to the front desk on complain it was closed and the whole of the downstairs area was in darkness. We slept in our clothes on top of the bed. We had to be at the Hospital at 7.30am the next morning, there was still no one about at that time. We had to stay two nights and it was the worst hotel I have ever seen.
Do not consider this Hotel!

  • Stayed October 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 28, 2002

We stayed in a hotel that was oppodite the main train station in Nottingham.
It was called Hotel Bentinck- we renamed it hotel Bedstink! It was awful! Four single beds crammed into a dbl room and a charge of £96. The brochure looks magnificent - the reality is a huge disappointment. The 'en-suite' bathroom looked like a prefab built into a shabby bedroom and I was afraid of what may be sharing the bed with me. (Be he alive or be he dead!) The bar below was the kind of watering hole you wouldn't dare to frequent even if DYING of thirst. Everything looked discoloured, dirty and dishevelled. Stay there at your own risk.

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bentinck House Hotel

Address: 20 Bentinck St, London W1M 5RL, England
Location: United Kingdom > England > London > Marylebone
Hotel Style:
Ranked #927 of 1,049 Hotels in London
Price Range (Based on Average Rates): $$
Number of rooms: 20
Also Known As:
Bentinck Hotel London
Bentinck House Hotel London, England

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