First of all the location is excellent. 3 mins to Bayswater tube.
Hotel staff are rude and extremely un-helpful. Its all on the receptionist/manager's face, see it as soon as i check in. Not to mention when i asked for hair dryer and blanket.
The room is an absolute nightmare. I don't even get to have the room key for unknown reason so i have to ask a staff to open the door for me everytime i come back. Outside the window its a smelling backyard full of junk. Room size is okay but all furiture are old and worn-out. 2 mugs are put on a stained grey towel on the desk, lying next to them are a few tea bags, looking like they have been there for ages.
Wall is all covered by dust. Carpet is very dirty. Under a broken bed sheet is an old old matress which is extremely soft. No quilt is suppied. I had to ask for a blanket. Tried 4 times and the blanket is eventually delivered ON THE FLOOR while i was out.
Bathroom is crap. You wouldn't want to touch anything in there. No shampoo/shower gel is supplied whatsoever. Found a small piece of soap next to the toilet seat though.
At 11am sharp i have the hotel manager trying to open my door. He explained he was trying to remind me that my checkout time is due.
I am being complete honest here. The hotel has poor hardware and no software at all. The hotel staff are the rudest i 've seen and I really think they don't care at all. This place ruined my holiday. Its not my first 2 stars hotel but its definitely not value for money. I would recommend any traveller to avoid this hotel.

I stayed in the Whiteleaf hotel for about a week and it was a very good experience. Me and my friend had a very nice time. From the moment we stepped in the hotel, we got a warm welcome by the Portuguese manager of the hotel. The rooms were well mentained and that for only 240 euro's (6days) we got a toilet and bathroom in the room and breakfast was included. Also the hotel is very near to Picadilly Circus. Where else can u find such a cheap and decent hotel and that too in the middle of the centre of London!? Well we coudn't. Also it was a breakfastbuffet which we got, we could ask as many times for toasts and juice as we wanted. The staff of this hotel were very very friendly. We will surely visit this hotel again!

Rana and Naginawalla

We booked three rooms at the hotel and they were all very different. The first room was small, had no TV, no kettle or tea making facilities and the door frame was broken so with a little effort anyone could get into the room. The second room was ok, it had tv (no remote) and tea facilites and was bigger than the rest but the curtains hanging off the rail. The third room had a tv, kettle (but no cups etc). All rooms were pretty basic and were a little shabby. If they'd made a few improvements all the rooms would have been a lot more pleasant. The funny thing was they said that they were in the process of changing all the locks on the rooms to credit card type ones but they only had one key so everytime you wanted to get into your room you had to wait for someone from reception and even though there were a few men around apparently none of them worked there and none could help!!! We asked for cups and the dodgy door to be fixed and they said maybe tomorrow (we were only staying one evening!!) Probably wont stay there ever again but it wasnt too bad but was overpriced for the standards we saw.

Stayed here recently with a group of friends for a weekend in London. It really was an awful hotel!

My friends room had a door that was broken and the door would not lock. We were told this would be fixed shortly but by the time we checked out the next day it had still not been fixed. In our room we found the curtains half falling off the curtain rail, a kettle but no cups (despite asking several times!), a tv stuck on volume 63, and the thinnest most pathetic pillows ever!

The whole hotel smelt of the indian buffet which they had in the basement! They had no keys for the rooms, and everytime we wanted to get into our room we had to wait for the man on reception to become available so he could take us up there and let us in with the master key!

Everytime we tried to get everything resolved the man on the desk would say he doesnt actually work here hes just covering.