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“Spa review” 3 of 5 stars
Review of K West Hotel & Spa

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K West Hotel & Spa
4.0 of 5 Hotel   |   Richmond Way, London W14 0AX, England   |  
Hotel amenities
Ranked #320 of 1,066 Hotels in London
GreenLeadersSilver level
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Spa review”
3 of 5 stars Reviewed April 3, 2014

I got a couples spa day deal which I went to yesterday. The spa was enjoyable when we first arrived at 10am but there were only enough seats for 6 people, so once it got busy later on with about 15 people most people has nowhere to sit when they weren't in a sauna, steam room etc. I don't think this is acceptable for a spa day, as sitting down relaxing is part of the experience! I think the hotel really needs to limit the number of people in the spa as it is so small. People were even going to the waiting room to be able to sit down.
The treatment was really nice and the lunch at the Kanteen was very nice (massive portions) so it was just a bit of a shame about the overcapacity!

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, April 7, 2014
Hi Amanda W,

Thank you so much for your feedback regarding our K Spa, we do carefully limit the numbers so there isn’t an issue unless everybody in there wants to use the seating at the same time – the Spa is a journey through temperatures and environments, and we do have two other relaxed seating areas outside of the wet Spa area. So glad you enjoyed your treatments and lunch (with the massive portions!) We can’t wait for you to return.

Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
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1,478 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 31, 2014

Stayed at the hotel for 3 nights and must say we loved it. The rooms were spacious and nicely decorated. The only fault we could find is that they don't offer free wifi in the rooms. Will definetly look at staying at this hotel again next time if I get good deal like I did this time.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, April 1, 2014
Dear Iris V,

What a FANTSTIC 5 STAR REVIEW!! Its sooooo great you enjoyed your stay. As for Wifi, we currently offer free Wifi in our public area... do watch this space as changes are on the way!! We look forward to welcoming you back soon.

Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clarita, California
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 27, 2014

Rooms very so-so, hotel is long overdue for remodeling and rooms show it. Closet poorly organized with little room for clothes (after ironing board and safe). Fairly decent location with trains and shopping nearby.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, April 1, 2014
Hi Fred E,

Thank you for your feedback on the rooms, we are currently refurbishing all of our Guest rooms and adding some great extra features. Thank you for mentioning our location; we are well located for transport and shopping at Westfield!

Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bembridge, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 26, 2014

A short walk from Westfield centre and our venue Shepherds bush o2 to see FAMILY a great night. Stayed for 3 nights valet service for our car great weekend package inc breakfast.
Breakfast was poor but edible having been usa recently that is why.
To come back and have a dj in lounge/reception was fab yes the bar service was very slow
with London prices however the overall deal was good. Gym good spa lovely room huge.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, April 1, 2014
Hello peter h,

Awesome 4 STAR Review!! We are definitely the place to be if you are going Shepherds Bush Empire or O2 and for Westfield! Thank you for your feedback regarding breakfast and out K Lounge, we are currently updating our menu and I have passed on your comments to our team. Can’t wait for you to come back and experience the real K West!

Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herts, England
Top Contributor
64 reviews 64 reviews
45 hotel reviews
Reviews in 47 cities Reviews in 47 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 26, 2014

I attended a course being hosted by this hotel and so got to know the staff and facilities well. It is very close to Shepherds Bush tube & overland stations, right next to W12 shopping centre (5 mins walk). They have their own parking which can get busy but was very reasonable which I used a couple of times.
There are a couple of good coffee tables and lounge areas that can be used for meetings.
The staff were absolutely brilliant and tended to every need during my stay, there is a great attitude of service which was very welcome here. Food was of a high standard.
Some rooms are getting tired, and I understand that the hotel is in the process of updating them, my colleagues confirmed that they too had had minor issues with rooms needing repair. This was a disappointment for this standard of hotel however I would still recommend.

Room Tip: Ask for recently renovated
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, April 1, 2014
Dear Paul_UK,

What a Lovely 4 STAR Review!! Thank you for mentioning our team and how they tended to you every need! This is what we call service! And it is so great when we get this right! And yes, our refurb is still underway, (hoping to wrap it up soon), so on your next visit we will have ticked all your boxes! Thank you for your recommendations and we hope to see you again soon!

Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Teesside
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 26, 2014 via mobile

On entering the hotel it's nice. Rooms aren't bad either, however food is an absolute let down- sent starter back for chicken & noodle soup as the chef forgot to add chicken & noodles, the main ingredients? Main courses took over two hours to come & were very bland and tasteless. 25% was deducted from the total bill due to this. Don't eat in restaurant massive waste of money even with the deduction. Spa was quite nice.
Just to let you know we paid for everything as we went - food, spa & drinks & paid cash £135 per room when we first entered the hotel. The receptionist took credit card details & we agreed £100 from the bank card incase we put anything onto our bill- which we never. So it should have been deposited back into the account? Only when we got to the train station we discovered that the hotel had not put the £100 back & also & taken another £200 without permission!!! Contacted the hotel straight away & they were unsure why the money had been taken? No explanation but said the money will be in the account the following day. We have been back 3 days now & the money still hasn't been put back into the accound therefore we now have to get the police involved.
What was supposed to be a relaxing break for two couples for one night has turned into a nightmare. Do not stay here!!

  • Stayed March 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, April 1, 2014
Hi Katue111,

Oh Wow... This is not good. I do apologise that our Pre authorisation policy was not explained to you in detail. We do release funds as soon as you check out, but depending on your Bank it can take longer to return to your account. I do believe we were able to come to a satisfactory outcome through your communications with our Front Office Manager in regards to the charge. I do apologise for the inconvenience this caused you.

Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 23, 2014

Have unfortunately stayed here many times, booked by work not me, the staff are some of the least friendly that I know. The bar is expensive and so incredibly slow and everything has a 12.5% service charge added, if I want to pay a tip I will but generally you have to deserve it not demand it. The whole ethos of the hotel is to remove as much money from your pocket is as humanly possible in as short a period of time as possible. My advice to anyone is stay elsewhere, anywhere else has to be better for the money.

Room Tip: Don't stay on the 6th floor, very long walk and no lifts
See more room tips
  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, March 26, 2014
Dear Blondroadie,

Wow... this does not sound like us at all. We are renowned for being friendly! Thank you though for bringing this to our attention and I am sorry you felt this way. Our ethos is to make sure everyone has a great stay, and you will only pay for things that you actually order. Service charge is discretionary and is removed without question on request. Unsure about your comment regarding lifts, we have four lifts all of which go to the sixth floor, I’m sorry that you missed them. I do hope you give us another chance, I am sure we can change your opinion of the K West experience.

Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about K West Hotel & Spa

Address: Richmond Way, London W14 0AX, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in London
#213 Luxury Hotel in London
#221 Romantic Hotel in London
#307 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — K West Hotel & Spa 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
k West Hotel And Spa
k West London
K West Hotel & Spa London, England

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