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“weekend stay” 5 of 5 stars
Review of K West Hotel & Spa

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K West Hotel & Spa
4.0 of 5 Hotel   |   Richmond Way, London W14 0AX, England   |  
Hotel amenities
Ranked #320 of 1,066 Hotels in London
GreenLeadersSilver level
Shoreham-by-Sea, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
“weekend stay”
5 of 5 stars Reviewed January 29, 2014

This break in London was our Christmas present to each other. The room allocated to us was on level 1 and we asked if this could be changed as we were not used to sleeping on ground level. The reception staff were really so obliging and with no fuss whatsoever allocated us a room on the 6th floor which was very spacious and spotlessly clean. The restaurant was excellent and we really enjoyed our eating experience there. Location of the hotel was also excellent with very easy access to tube, bus and Westfield shopping centre. Cannot praise the hotel highly enough and must give special recognition to the calibre of staff employed- without exception they were all extremely polite, friendly and helpful

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, January 31, 2014
Hello Windowman43;

What an awesome Christmas gift – gift wrapped with great service from our friendly helpful Team!! We are delighted that you enjoyed your stay in particular our Kanteen Restaurant! Thank you so much for the praise you gave our team, it is hugely appreciated! We can’t wait to have you back with us; and please try our K Spa next time, it will take your Christmas gift to another level!

Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
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1,480 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
Date | Rating
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English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 27, 2014

I was at the K west for a relaxing weekend!executive room! massive bed! gorgeous spa ! treatments were amazing.... we both had massages which were fantastic quality!!, to be honest probably the best i ever had and i do get regular massages, we also had dinner and breakfast included on both days and i have to say really good quality, the menu is something they can work on but the food was delicious.
We will be staying again in February and i can't wait to have another massage. (ask for Ukrainian therapist Ludmyla)

Room Tip: executive room!
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, January 31, 2014
Hi december201377,

What a GREAT 5 Star Review! We are so glad you enjoyed your stay, our lovely executive rooms with their MASSIVE beds and our K Spa! Lyudmyla will be so pleased you remembered her (all the therapists are great though). Thank you for the feedback regarding our restaurant, we are constantly evolving the menu and you will see some great new dishes on your return. We look forward to welcoming you back very soon!

Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
5 of 5 stars Reviewed January 27, 2014

I just want to share this with everyone,I've been staying at the K West London since December and having stayed in 5 star hotels all over the world I find this Hotel fantastic,the bar is very cool,food in the restaurant excellent but most of all the staff from the house keeping to front desk just can't do enough for you,I would most defiantly return.I dealt with Clara director of sales who has made my stay fantastic with no issues,my only complaint was when I was looking forward to Pork belly with potatoes and fine beans all day only to be told at dinner they had run out as they had a massive booking the night before,so burger and chunky chips instead,not that bad I guess!!

Room Tip: I've been staying in an executive room nice size and very quite,with the black out curtains you...
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, January 28, 2014
Hey, MIke C,

A HUGE THANK YOU for your Fabulous FIVE STAR REVIEW!!!! It was a delight to read your kind comments regarding the Team, and Clara will be pleased to see her name highlighted!! Please do come back soon, the Pork Belly is worth a return trip!

Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
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london
Top Contributor
129 reviews 129 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed January 26, 2014

This was a birthday treat for my wife. The room , spacious, clean with an enormous king bed. They had feather pillows- always a sign of better hotels.The big thing was the spa where my wife had the most amazing massage and hot something treatment. She does spa a lot and loved this. There were sauna, steam,foot spa jacuzzi and a freezing room with real snow on the floor and walls. Other guests complimented the great restaurant. Finally, the very friendly and attentive staff made this a wonderful experience

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, January 28, 2014
Hi tommy traveller,

Oh it was such a "perfect stay", were glad you spent it with us!!! Thank you for a FANTASTIC FIVE STARS!!!! Looks like you made your wife's birthday a day to remember - well done to you!! I'm guessing it was a Hot Stone treatment she had? Thank you for your kind comments regarding the Team - we aim to be the best Hotel Team in London and appreciate your feedback. Lets hope you get to return for your birthday!!
Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 23, 2014

Really nice hotel with good sized rooms, excellent spa and modern decor. Well run by the staff and a pleasure to stay at. Nice location with selection of nearby restaurants. Would definitely return. I stayed on a wowcher type deal and it was very good value.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, January 28, 2014
Hello Rebecca m,

Thank you for an AMAZING FOUR STAR REVIEW!!!! Looks like you enjoyed the Spa, the location, the value and the Team looked after you - please come back and let me know what I need to do to move you to a Five Star Review.

Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2014

Nice boutique hotel well located for Westfield. 2 stay even nicer than first. Very attentive reception staff and restaurant staff. Had lovely evening meal Friday. Rooms are very expansive and luxury feel. Staff made every effort to meet needs and overall very pleasant stay. Would recommend for romantic stay and close to great shopping and sights but tucked away in nice quiet location.

Room Tip: Gardens view is very nice
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, January 23, 2014
Hello john n;

What an AWESOME “5’s ALL ROUND” REVIEW – High 5 back to you! We ARE so pleased you returned and delighted that you enjoyed you second stay even more. We continuously work to improve our service; our Team are always looking for new ways to WOW our Guests. And as you mentioned we are in the perfect location to take in the sights, go shopping and to relax! We can’t wait till you return for your 3rd, 4th and 5th visit!!

Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
84 reviews 84 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 21, 2014

Had a spa day with meal voucher !! The spa was fantastic well thought out and laid out , everything you need for a day of unwinding !!! the spa pool beds were great , had sauna steam room snow room that was cold !! places to chill , free tea and fruit . cannot rate it highly enough . then a wonderful meal very nice restaurant the food was well presented , had a lovely Scottish salmon
my wife had chicken . great service all the staff though out the day where kind and helpful
thank you so much for our day , would highly recommend
special thanks to Mauieta & Viaza :-)

please note we didn't have a room in the hotel

please feel free to ask or send me a comment

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin H, General Manager at K West Hotel & Spa, responded to this review, January 23, 2014
Hi Tony k;

What a FANTASTIC 5 STAR review! Our K Spa is the ideal place to unwind! Also thank you for recognising our “kind and helpful” team members, particularly Marietta and Viara! I know they will be thrilled you mentioned them! We look forward to welcoming you back again soon!

Kind regards,

Martin Hurley
General Manager
K-West Hotel and Spa
gm@k-west.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about K West Hotel & Spa

Address: Richmond Way, London W14 0AX, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in London
#214 Luxury Hotel in London
#221 Romantic Hotel in London
#307 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — K West Hotel & Spa 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
k West Hotel And Spa
k West London
K West Hotel & Spa London, England

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