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“Another great stay at the K West!” 5 of 5 stars
Review of K West Hotel & Spa

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K West Hotel & Spa
4.0 of 5 Hotel   |   Richmond Way | Shepherds Bush, London W14 0AX, England   |  
Hotel amenities
Ranked #326 of 1,049 Hotels in London
GreenLeadersSilver level
Los Angeles, CA
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
34 helpful votes 34 helpful votes
“Another great stay at the K West!”
5 of 5 stars Reviewed November 26, 2012

I stayed at the K-West Hotel this past October on business. As usual, it was a fantastic experience. My room was spacious (Executive) and the service was great. I loved how every staff member greeted me as I walked through the hallway.

I enjoyed breakfast every morning in their restaurant (Kanteen). The food and service was fantastic! The Bar in the lobby area is great too. It was fun to have a drink there at the end of a long day. The bar area has great energy. It’s a younger crowd. It was a great mix of people too. A lot of musicians stay this hotel, but it’s also very comfortable for me on my own, traveling on business.

Having the new Westfield Shopping Center a very short walk away is a huge plus!! This mall is beautiful!!! It is apparently one of the largest malls in Europe. The restaurant selection there is fantastic!!!!

Anyway….thank you to the K-West for once again making me feel at home and doing it right!!!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this review, December 3, 2012
Thank you for your amazing review! We really appreciate your great comments and look forward to welcoming you back soon!

Hilary Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,627 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
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English first
Hillsborough, United Kingdom
Top Contributor
207 reviews 207 reviews
51 hotel reviews
Reviews in 73 cities Reviews in 73 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed November 25, 2012

Just back from a weekend trip in the K West, found 'accidentally' when looking for a good weekend deal.
The hotel was lovely, it was off the main road so it was absolutely silent, however so close to shepherds bush tube station which was really handy. It is also only a couple of minutes from Westfield White City so a great spot to do some shopping then you don't have to carry it back to the hotel.
The staff were very friendly including the front desk and domestic staff.
The rooms were spotless, bed was huge, bathroom very clean, spacious and an excellent shower. Essential items such as a good quality hair dryer are provided.
I would recommend this hotel to anyone wanting to stay in London and would certainly return there myself. Did not try out any catering or spa however the bar seemed to have a nice atmosphere and walked past the spa on the way to the room and it looked the part

Room Tip: Ours was a double room not a suite or anything but was lovely, plenty of room!
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this review, December 3, 2012
It’s wonderful to hear you had a great stay and so we look forward to seeing you back in the hotel soon!

Hilary Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
1 review
5 of 5 stars Reviewed November 19, 2012

I booked the Dinner, Bed and Breakfast deal online, and had the most amamzing experince:
- When i checked in the staff were really helpful and i even got upgraded to an Executive suite, courtesy of the hotel
- The room was spotless and had everything i would ever need and more in there!
- The attention to detail was amazing - from bottles of Evian water being provided in the room, to an ice machine in the corridor to fill up a champagne bucket with
- The food was lovely and was plentiful
- All staff were lovely and very helpful
- The spa was spotless and really relaxing and well worth a visit! The complementary jugs of water (which were changed regularly and were filled with ice and citrus fruit to add flavour) were a nice touch
- The bar was lively in the evening and the cocktails were amazing
- We were given VIP vouchers for Westfield shopping centre which enabled us to get discounts in certain shops and restaurants

Overall, my boyfriend and I had a really romantic and relaxing weekend and i would do it all over again! It was well worth the money!

Room Tip: This Dinner, Bed and Breakfast deal was definately worth it for couples who want a romantic weekend...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this review, November 20, 2012
Thank you for your wonderful review! We really appreciate your great comments and look forward to welcoming you back soon!

Hilary Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, England, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 18, 2012

My wife, son and I have just spent the weekend at the K Hotel and have to say that the quality of the room was excellent, staff were very helpful, food was good and the Spa just brilliant. Would have no hesitation in recommending this hotel to anyone and we will definitely be using it as our base for future visits to London.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this review, November 20, 2012
It’s wonderful to hear you had a great stay and so we look forward to seeing you back in the hotel soon!

Hilary Cross
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed November 17, 2012

Stayed here for one night on business and fortunately did not have to pay. Room reasonably well appointed but the lighting arrangements(for make-up and hair) and ventilation were poor. shower good! My room was at the end of a very, very long corridor so I got my phys in!
A lot of the hotel guests were media and music folks so expect it is in a handy location for various studios and venues in the vicinity. The bar area was busy but probably more by its convenience than ambience. Breakfast in the morning was reasonable, good coffee but my eggs were cold on arrival and as we were in a hurry and it took so long for them to come, didn't bother asking for more. The reception staff were rather overwhelmed in the morning with loads of people checking out and some guests were getting impatient, especially one US visitor.

Room Tip: Ask for one nearer reception if you have loads of luggage!
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this review, November 20, 2012
Thank you for your review. I’m so sorry that the lighting levels did not meet your needs; I am pleased to let you know that as a result of your feedback we are now adding extra lights to the bathroom mirrors. I am also disappointed to hear that your breakfast was not enjoyable, and that there was insufficient time for us to make amends and offer you another breakfast. If you do stay with us again please do let me know as I would like to offer you a complimentary upgrade and Breakfast by way of apology.

Hilary Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brixham
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 16, 2012 via mobile

Had a good stay. Nice room, very clean and comfy. Got a shock at the bar- bottle of London pride £5.30!!!!! And was charged 66p for girl to take top off. Come on ...... Get serious! Put a blot on what would been a wonderful stay.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this review, November 20, 2012
Thank you for your feedback, I am glad you enjoyed your stay but sorry that you found the bar drinks expensive.

Hilary Cross
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BISHOP
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 12, 2012

I got a good deal using frequent flyer miles for a single room. I just needed a clean, safe, and quiet place to stay for a night in London. The K West fit the bill. The check in and out was quick and courteous, the room very clean, and the location in a very quiet side street near Shepherds Bush Tube Station.

While I only had a basic deal and no wifi in my room, the free wifi near the lobby was handy.

My heater seemed to be permanently on, but luckily, the windows opened. I would have had to call down to switch rooms or for maintenance if they didn't. I was in town for such a short period of time, it didn't seem worth the bother.

I didn't make use of the spa facilities or the breakfast.

Room Tip: While the hallways go on forever, the rooms at the end are REALLY quiet.
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  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary C, General Manager at K West Hotel & Spa, responded to this review, November 20, 2012
Thank you for your review. It’s good to hear that you enjoyed your stay but I am so sorry that your room was too warm for you. We do hope that we can welcome you back soon where maybe you can try our spa, it really is wonderful!

Hilary Cross
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about K West Hotel & Spa

Address: Richmond Way | Shepherds Bush, London W14 0AX, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#19 Green Hotel in London
#50 Spa Hotel in London
#227 Luxury Hotel in London
#257 Romantic Hotel in London
#278 Family Hotel in London
#304 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — K West Hotel & Spa 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
k West Hotel And Spa
k West London
K West Hotel & Spa London, England

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