Following my last review, I read the General Manager's response, and foolishly decided to give the hotel another chance.
Check in was smooth, though I noted that the amount charged to your bank account/credit card is £50 per night, so £100 for a two night stay, and there is a notice saying that this money will be held separately to your bank account. Anyone staying there a number of nights could find this inconvenient. The check in staff asked me whether I would like a room upgrade at a charge of £50 - no thanks! I was given an upgrade on my first stay there some years ago and know that it's not worth it.
I was again placed in a room at the very end of the corridor, quite a long walk from the main entrance. At least the room was quiet apart from some road and traffic noise. I did hear something that sounded like a train but not very frequently.
The shower stubbornly refused to be more than luke warm and was in such an arrangement that it was impossible to shower without getting a fair amount of water on the floor.
I did order some room service - a bottle of champagne. The room service information was out of date and the two cheapest bottles of house champagne are no longer available. So as well as paying £11 more for a bottle of champagne than expected I was also charged a 10% service charge for the "privilege" of having it in my room. So a £33 bottle of champagne actually came in at £49.50. I didn't have the heart to ask for the 50 pence change. The champagne bucket also had a very tiny leak in it, too small to see immediately, but large enough that by the morning a large puddle of water had formed on the table, soaking my handbag. Not impressed!
The other problem I have with this hotel is the darkness of the rooms. There are no mirrors with adequate lighting for make-up application, neither are there any full length mirrors. I appreciate that the vast majority of business travellers are male and probably not bothered about such minor things, but to me they make a huge difference to the convenience of the room.
As previous reports have pointed out, the area that the hotel is in also feels very unsafe. I would be reluctant to walk from the tube station after dark, as even in the day time the area immediately next to the main road is inhabited by drunks and drop outs. The cost of taxis adds to the expense of the hotel.
So all in all, I don't think that I would return to this hotel if I had a choice.
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- Also Known As:
- k West Hotel And Spa
- k West London
- K West Hotel & Spa London, England