We stayed one night and found it to be okay...somewhere to lay our heads. It was a reasonably quiet location, wonderfuly close to 2 tubes. The breakfast was far too sugary. Tinned fruit is not my idea of a healthy breakfast! The cereals were also 100% sugar. If you can get a deal on the price all well and good, stay.. but if not... look around.

I spent 22 nights at Phoenix hotel for a business period in London. The location is excellent: close to 3 undergronud lines (Central, District, Circle) and close to a lot of restaurant. The people in the hotel is very friendly and try the best to help you. The breakfast is good but the restaurant room is too small so sometimes you have to wait for a table. The room was regular, considering London standard, with 2 windows; the wardrobe was small but I could use 3 big drawers. Resuming my opinion: the Phoenix hotel is a good hotel in London, close to the center, with friendly people.

Me and my best mate stayed here when we went clubbin last wkend. The hotel was perfect for what we wanted all round.

The Hotel: 5 mins up the road from Queensway station off of high street, loads of shops around for convenience, quite area, no noise from outside when in room at all. The main part of hotel foyer, etc is lovely, part marble, part carpeted it is very clean with big sofas to chill on besides the bar.

The rooms: not romantic or couple oriented, perfect for those who want somewhere comfortable to stay and are out most of the day enjoying London. Victorian fashioned rooms BUT not like draped in old furniture or heavy flowered curtains! I mean simple and nice. The bathroom was best feature which was nice 4 us girls when getting ready to go out in evening! Room was small but big windows meant there was plenty of air coming in, our room faced the front of hotel and overlooked gardens which was good. There was also a fridge in walk in wardrobe which was very handy for dinks. You usually don’t get one of these for the price you pay in other hotels!!

The service: staff was very chatty and friendly with us; man at desk ordered us a cab from the hotel into Leicester sq which cost us £18 way there, £13 way back at 5am, which wasn’t too bad when sharing.

Would defo go there again for a wkend away, would defo recommend it. If your a couple who are looking for a romantic wkend i would opt for somewhere else but since me and my mate paid £40 each for the night, booked on the web, in London u cant go wrong or be too disappointed with that!!

We stayed at the Best Western Phoenix for three nights in January 2007. We got a great rate online of 49GBP/night. A continental breakfast was included and was good. The location was convenient; easy to get to using the tube from Heathrow. It was a longish journey to the Eurostar, though. Room was clean and pleasant. Staff was helpful. The neighbourhood had lots of restaurants and there was a shopping mall at the end of the block. Also, there was a grocery store nearby. Overall, we were very pleased...especially for the price.